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Transform Entire Organizations by Incorporating Firstline Workers


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Maximize the impact of your Firstline Workers
Firstline Workers, the lifeblood of manufacturing, retail, healthcare, government, and many other sectors, are the first in line to engage with customers, represent a company’s brand, and see products and services in action. Office 365 delivers the right tools and technologies to maximize the impact of these strategically vital workers. Office 365 makes it easy for them to communicate, manage their work lives, train to improve their skills, and share ideas and knowledge

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Transform Entire Organizations by Incorporating Firstline Workers

  1. 1. Transform entire organizations by incorporating Firstline Workers DavidJ.Rosenthal VP&GM,DigitalBusiness July9,2018 NewYorkCity,MicrosoftMTC
  2. 2. 2 Microsoft 365 toolkit enables collaboration scenarios Transforming customer conversations from products to solutions Collaboration Scenarios Connecting people to people, people to information and people to systems Modern collaboration with effective teamwork Employee engagement and empowerment Business transformation The hub for teamwork value meets the unique needs of each team member in a highly secure way. Drives employee engagement and delivers new insights with mobile and intelligent intranets and communities that empower the workforce. Connects experiences using Microsoft Graph and artificial intelligence to fully realize digital transformation.
  3. 3. Firstline Workers Comprises 80% of global workforce Customer service Sales associates Factory workers Medical staff
  4. 4. Firstline Workers have unique challenges Disconnected from the team and company Often behind on latest training, practices, procedures Outdated and obsolete tools and manual processes Slow to receive information, resources and expertise Uneven security practices, policies and governance It’s hard to manage the workday in an efficient way
  5. 5. Your firstline is your bottom line Source: Gallup State of American Workplace Report 2017 Disengaged employees cost an estimated in lost productivity each year. $483 billion $605 billion -
  6. 6. Communications & Community Connect your organization with modern tools Schedule & Task Management Create, update and manage schedules and tasks Identity & Access Management Manage employee access and digital identity Training & Onboarding Enable easy access to training videos and content Office 365 Enterprise F1 Enable your Firstline Workers to do their best work
  7. 7. New Office 365 Enterprise F1 Features Office 365 F1 BEFORE AFTER Email (2GB) Yammer, Groups, SharePoint OneDrive For Business (2GB) Microsoft Stream Skype for Business: IM and presence Microsoft StaffHub: Shift scheduling, content sharing, workgroup messaging Microsoft Teams: Chat-based workspace Microsoft PowerApps and Flow Office Online Visit and review available service descriptions for additional details.
  8. 8. Microsoft StaffHub A purpose-built app for the Firstline Workforce Communications & Community Identity & Access Management Schedule & Task Management Training & Onboarding
  9. 9. Create, update and manage schedules Easily swap shifts and request time off Stay in control when changes are made Quickly link to additional services and apps New: Create, assign and coordinate tasks Coming soon: Track attendance with in-app clock in/out Schedule & Task Management
  10. 10. Open up new communication channels Start group or private 1:1 conversations Share best practices and company news Use day and shift notes to stay up to date New: Receive corporate announcements Coming soon: Employee Town Halls and Yammer Integration Communications & Community
  11. 11. Employee Town Halls Connect everyone in your organization through live broadcast & group discussions Set opportunities to have senior members of the company talk to all employees Broadcast company town halls or all hands to reach employees remotely using Skype Meeting Broadcast Head office get immediate comments or ideas from workers posted on Yammer
  12. 12. Training & Onboarding Manage and share documents and files Integrated with SharePoint and team sites Deliver instructional videos and training assets Access content directly from the app Schedule training and onboarding activity Coming soon: Targeted content by role, shift or time
  13. 13. Assign identities with just a phone number Automatically provision Office 365 accounts Easily add and remove workers from teams Manage access and identity within Office 365 New: Report on usage and activity Identity & Access Management
  14. 14. Integrate with existing 3rd party solutions Provide one place for line of business apps Build new apps and tools with StaffHub data New: Take advantage of general APIs New: Automate workflows with Microsoft Flow Connect to other apps and resources
  15. 15. Demo
  16. 16. Create, update and publish team schedules Approve time cards Dispatch and track daily onsite repairs Assign and track tasks Stay up-to-date with work schedules on any device Submit time cards. request time-off or swap schedule with team members Report task completion Communicate team and individual updates Track daily meeting updates and take action on reported incidents Find and share best practices with teams Share corporate announcements and upcoming maintenance projects Send messages, chat, IM with supervisor, other team members Report incidents to supervisor Access service manuals and videos for troubleshooting and repairs on hotel equipment and other amenities Access required training to stay informed on corporate announcements and new procedure updates Update and share training and onboarding content on service updates, and service/repair content for onsite maintenance Access and required training, onboarding content on new job procedures, service updates Stay informed with corporate announcements for upcoming maintenance projects Connect and Engage Your Hospitality Workers Schedule & Task Management Communications & Community Training & Onboarding Supervisor Associate
  17. 17. Firstline Workers Drive Business Impact It has changed completely the relationship we have between management and the staff and it helps us concentrate on what is important. “ “ Dominique Grandjonc, General Manager, Novotel Paris
  18. 18. Next steps Schedule a demo with Razor Technology1 Start a Office 365 F1 trial2 Stay tuned to the Office roadmap for updates3
  19. 19. © 2018 Razor Technology, LLC @DavidJRosenthal Slideshare 5 Tower Bridge 300 Barr Harbor Dr., Suite 705 West Conshohocken, PA 19428 Cell: 215.801.4430 Office: 866.RZR.DATA LETS KEEP IN TOUCH