Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!

1. 5 Ways to Engage Employees for Immediate Impacts
Vicki Brackett Emily Murphy
With: Moderated by:
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Workforce Engagement Management Masterclass

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5. About Vicki Brackett
Vicki Brackett has spent decades helping small, mid-sized, and Fortune 500 companies increase
performance, revenue, and profitability while simultaneously building deep leadership benches that are
nimble and consistently ready for changing market conditions. Today, Vicki is the Chief Operating
Officer of Sinousia, which is a veteran and woman-owned contact center offering tailored solutions that
fuse personal customer engagement with modern technology.
About Emily Murphy
Emily earned a Bachelor of Arts from the University of California, Santa Cruz, for her major in Film and Digital Media
and minor in Literature. With experience in writing, publication, and teaching, she continued her work after college as a
research writer and an online blog contributor. She has now joined the Aggregage team and is the Editor for several
sites in our network, including Customer Experience Update, Customer Contact Central, and Supply Chain Brief.
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Develop a Strategic and Tactical
Approach
5 Ways to Engage Employees for Immediate Impact
• Employees will show up and want to help you
• Reduction in employee attrition
• Reduction in employee absenteeism
• Employees will be self motivated to be better
• Employees help make business more profitable
• Employees will thrive in a changing environment
• Move KPIs almost effortlessly
• Deeper your leadership bench so you can scale

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Gamification
Pot lucks
Latest software

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Great Employee Engagement
centers around
driving your business

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A Systematic and Methodical Approach
- Live dynamic & nimble environment
- Intellectually and emotionally stimulates employees

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4.
Pilot
Programs

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5. Let them Measure Their Own Success

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OROR

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Great employee engagement
Builds a Chain Reaction of Success
The level of
employee engagement
has a direct relationship
to the level of
Customer service &
Customer loyalty

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OR
Now Available on
Amazon
Barnes & Noble
iBooks
Google Play
Local and Online Book
Stores
www.TheLeadershipToolbox.com

27. Q&A
Emily Murphy
With: Moderated by:
Author of The Leadership Toolbox and
Chief Operating Officer of Sinousia
Linkedin page: /in/vickibrackett/
Twitter ID: @vickibrackett
Email: info@theleadeershiptoolbox.com
Website: www.vickibrackett.com
Vicki Brackett
Site Editor, Customer Experience Update
Linkedin page: /in/Emily-millard-murphy/
Twitter ID: @cxupdate
Email: emily.murphy@aggregage.com
Website: customerexperienceupdate.com
https://www.customerexperienceupdate.com/webinar-series/workforce-engagement-management-masterclass/
https://www.customercontactcentral.com/webinar-series/workforce-engagement-management-masterclass/