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Development day presentation - Simon Thomson

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Development Day presentation

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Development day presentation - Simon Thomson

  1. 1. Student Services OfficeDevelopment DayDecember 2012 Student Service Office
  2. 2. 1. Welcome & agenda2. What have we done – the achievements3. Strategic, Operational, program planning & budget4. TEQSA5. Climate Survey6. Where to next Student Service Office
  3. 3. Welcome & agenda• Plans and actions• Feedback and support• Online/digital environment engaging and support• Promoting and awareness of Student Services• Developing ideas, opportunities and challenges• Talsima update and feedback Student Service Office
  4. 4. Student Services – funding Funding • University funds – graph • HEPPP funding • SSAF funding • Operational budgets Student Service Office
  5. 5. What have we done - the achievements 12 – 18 months Wellness• Mental Health First Aid training – all staff• Student Services Office additional resources• Raising awareness of student needs, opinions, representation• Health promotion – Alcohol & Drugs policy• Representation on committees and workings parties • Learning & Teaching including students in their thinking. • DIT and DFM are engaging with us on student issues and feedback• Presentations - CSU ED 2012 Student Service Office
  6. 6. What have we done - the achievements 12 – 18 months Change & innovation• Orientation including online• Counselling – school promotions, partnerships, online resources and support• Government agreeing to fund iPads for disability students• Mobile – apps development• Accessibility awareness• International Student audit - good recognition & acknowledgement• Online environment – CMS, forms, chat sessions, information• Student Toolbox - interact Student Service Office
  7. 7. What have we done - the achievements 12 – 18 months Enabling Systems• Trim – counselling, disabilities, International• Talisma – Scholarships• Migration and utilisation of the CMS• Video and telephone support – Student Support (mentoring), Counselling Student Service Office
  8. 8. Student Services Office PlanningCSU Strategic plan 2013 – 2015 Program plans • draft - University Council December • Research & planning 2013 -2015 CSU Strategy • Promotion / brand/identity • Implementation • Evaluation and measurementStudent Services Office Op Plan • Strategies Performance management • Objectives •provides for individual development • Key performance indicators •reviews and sets goals and objectives • Actions against requirements of • Evidence/Measurements • CSU strategy,Student Services Operational Plan 2013 • Student Services Office • area • position Student Service Office
  9. 9. Tertiary Education Quality & Standards Agency TEQSA responsibilities• University accreditation/registrations• Education Services for Overseas Students (ESOS)• Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) Source: CSU Course Directors forum TEQSA presentation 2012 Lucy Schultz Student Service Office
  10. 10. Tertiary Education Quality & Standards Agency TEQSA Act – similar to ESOS • To protect and enhance Australia’s reputation for quality higher education • To protect students undertaking higher education • To ensure that students have access to information relating to higher educationAdditionally • national consistency in the regulation of higher education • using a standards-based quality framework and applying three regulatory principles Source: CSU Course Directors forum TEQSA presentation 2012 Lucy Schultz Student Service Office
  11. 11. TEQSA Threshold standards• Provider standards including Provider category standards• Self accrediting authority criteria• Course Accreditation Standards• Qualification Standards• All registered higher education providers need to continue to meet the threshold standards Source: CSU Course Directors forum TEQSA presentation 2012 Lucy Schultz Student Service Office
  12. 12. TEQSA Regular engagement with TEQSA• Material changes• CRICOS matters• Renewal of registration (October 2016)• Risk assessment and Provider Information Request Source: CSU Course Directors forum TEQSA presentation 2012 Lucy Schultz Student Service Office
  13. 13. TEQSA Regulatory Risk Framework • The overall risk assessment focuses on 3 priority risk areas: • Risk to students • Risk of provider collapse • Risk to national reputation • Comprises 7 major risk categories that provide insights into capacity to fulfil the Threshold Standards • Risk thresholds are the levels which, if exceeded, would activate an initial ‘traffic light’. • Risk treatments describe action to modify risk - how TEQSA will respond to levels of risk identified through the risk management process.2012/13 Quality Assessments: • English Language Proficiency • Third Party Arrangements Source: CSU Course Directors forum TEQSA presentation 2012 Lucy Schultz Student Service Office
  14. 14. Charles Sturt UniversityVoiceSurvey - 2013 Student Service Office
  15. 15. Where to next?• Make online the business/community• What do we need to continue to be innovative?• How can we make change easier?• How do we evaluate/measure and report our outcomes easily?• What are the challenges and opportunities we face? • University • Office • Individuals Student Service Office

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