What is the Voice Survey?WHAT• Voice Survey is an employee opinion survey that has been developed to measure work practices.HOW• It correlates employee opinions with a set of items to predict which work practices will have the greatest impact on employee satisfaction, performance and CSU outcomes.WHY• It provides data for CSU to act to improve work practices that will engage employees and improve performance and sustainability.
Purpose• Assesses CSU’s performance across a broad range of HR and general management practices• Benchmark the performance of various organisational units within CSU• Compare scores from the CSU 2013 Voice Survey against results from 2010, 2006 and 2003• Benchmark performance against 27 other universities and over 2500 external organisations Voice Project Survey Report, (c) Voice Project Pty Ltd.
MethodologyThe 2013 survey :• Will be based on a core set of questions drawn from the Voice Survey and a number of tailored questions specific to CSU• Comprise a total of: 123 agree/disagree questions, 2 open-ended questions 19 demographic questions• Looking to achieve a high response from staff (68% completions for 2010 or 1346 surveys from a targeted population of 1948) Voice Project Survey Report, (c) Voice Project Pty Ltd.
Using the Results• Voice will provide overall results to show areas of strength/areas to be addressed.• Vice-Chancellor will identify key priorities for CSU after viewing the results and comparing with 2003,2006 and 2010 surveys• CSU is committed to reporting back to the employees and engaging them in developing strategies to address results• Managers are to ensure action is taken in response to the results as part of the planning and improvement process and review progress regularly.
VC Initial Analysis 2010Highlights• Job satisfaction has remained consistently high at 80% across the last two surveys. Other indices of Intention to Stay and Organisational Commitment remain stable and once again either equal to or above other universities -• There is strong confidence in staff responses to the Progress of the University including our overall organisational direction, our focus on results, the mission and values of CSU.
Highlights continued…• Staff responses about the People at CSU – the talent, teamwork and motivation and initiative of their peers - remains strong and has increased since the last survey.• Staff report a strong Performance Focus across the University both at a University level and an individual level.• In relative terms we have significantly improved in the Facilities, Leadership and Career Opportunities indicators, although there is still work to be done in these areas.
performance overviewPURPOSE PROPERTY PARTICIPATION PEOPLE PEACE UNIVERSITY Legend High >=80% Leadership Medium 50<80% Low <50% Recruitment & SelectionOrganisation Direction Cross-Unit Resources Workload Cooperation Results Focus Learning & Motivation & Processes Wellness Research Development Initiative Mission & Values Work/Life Technology Involvement Talent Teaching Balance Ethics Rewards & Professional Safety Teamwork Flexibility Recognition ActivityRole Clarity Performance Community Facilities Management Engagement Diversity Supervision Increased satisfaction since 2006 Career Decreased satisfaction since 2006 Opportunities Voice Project Survey Report, (c) Voice Project Pty Ltd.
classification level risk analysis Legend Whole of Charles Sturt High >=80% Medium 50<80% Executive 1-5 Academic A Academic B Academic C Academic D Academic E Low <50% University HEW 7-10 HEW 1-3 HEW 4-6 Other Responses: 1346 30 217 99 36 25 79 437 169 43 113Diversity 16 Sexual harassment is prevented and 86% 86% 79% 85% 83% 92% 87% 91% 90% 93% 80% discouraged 17 Discrimination is prevented and 78% 73% 69% 79% 74% 92% 73% 84% 87% 91% 74% discouraged 19 Bullying and abusive behaviours are 63% 66% 50% 66% 56% 72% 69% 66% 74% 72% 66% prevented and discouragedSafety 30 We are given all necessary safety 64% 64% 51% 60% 63% 61% 60% 69% 72% 81% 64% equipment and training 31 Staff are aware of their occupational 74% 74% 63% 64% 72% 74% 79% 80% 77% 84% 73% health and safety responsibilitiesWellness 95 I feel emotionally well at work 57% 60% 42% 37% 50% 56% 63% 65% 59% 65% 64% 96 I am able to keep my job stress at an 52% 54% 35% 31% 36% 60% 62% 60% 58% 51% 60% acceptable levelIntention To Stay 121 I am likely to still be working in CSU 77% 82% 68% 67% 72% 80% 84% 82% 80% 91% 75% in two years time Voice Project Survey Report, (c) Voice Project Pty Ltd.
text responsesTwo open-ended questions were asked:Q124 List the three greatest strengths of CSUQ125 List three ways CSU could be improved• The following pages summarise the themes arising from these two open- ended questions and provide example responses• See the CSU Survey Results Folder for a full list of text responses sorted by area Voice Project Survey Report, (c) Voice Project Pty Ltd.
text responsesQ124 List the three greatest strengths of CSU72% of participants gave a text response Themes % Commenting A. Talent 25% B. Location/ Campuses 17% C. Customer Satisfaction 16% D. Flexibility 11% E. Distance Education/ Flexible Learning 10% F. Change & Innovation 10% Voice Project Survey Report, (c) Voice Project Pty Ltd.
text responsesQ125 List three ways CSU could be improved75% of participants gave a text response Themes % Commenting A. Processes 21% B. Resources 18% C. Leadership 14% D. Technology 10% E. Workload 10% F. Facilities 10% Voice Project Survey Report, (c) Voice Project Pty Ltd.