The document discusses the First Year Experience program at the Monash South Africa library. The program provides orientation and support to first year university students. It aims to equip students with necessary skills like research, academic writing, and use of library resources. The library orientation involves workshops on topics like learning skills, research skills, and use of e-books, databases and other materials. Librarians and learning skills advisors provide assistance to students on assignments, including topic analysis, resource guidance, and research tools. They also assist with skills like academic reading, writing, and referencing. The library utilizes a research model to help students with various stages of the research process. It also implements a PASS student tracking and retention system.