This document discusses the need for quality professionals in India to support organizational excellence and the "Make in India" campaign. It notes a shortage of over 7 million skilled employees and outlines Quality System Basics' (QSB) approach to addressing this need through qualification courses, public trainings, customized in-company trainings, and a quality job portal. QSB aims to promote quality culture in India and provide customized solutions to help organizations improve customer satisfaction, reduce costs, and achieve long-term growth.

1. “A Quality System Approach towards Organizational Excellence”
Contact Detail: 0120 4155443, +918800425599 & 9999429052, email- contact@qsbasics.com
406, KM-42, KOSMOS, Sector-134, Noida-Greater Noida Express way, Noida , UP, 201301
© Copyright Quality System Basics 2014
A Joint Venture with Japan.
“A premier Quality Institution in India
dedicated entirely to Quality.”QSB
Quality System Basics

2. New opportunities
in year 2015 and beyond !
QSB
Quality System Basics

3. Presently worldwide Industries (specially manufacturing sectors) have shortage of Quality
professionals at different levels. 10K Small, Medium & Large Scale Organizations considered
for these figures.
3
QSB
Quality System Basics
q Instant Industry requirements
170
80
60
40
85
70
50
45
35
55
35
25
0
20
40
60
80
100
120
140
160
180
Engineers
Middle
Managers
Managers
Sr.
Managers
Nos
of
existing
employees
Number
(,000)
of
Quality
Professionals
need
to
be
groomed
Manufacturing
Service
Professional
Body
Manufacturing
–
3.5
Lacs
Service
–
2.5
Lacs
Professional
Body-­‐
1.5
Lacs
Sources
CII
Annual
survey
report
2013

4. Based on 6% GDP Growth rate, various manufacturing and service industry growth rate are being
expected to gain ``from 12% to 25% in year 2015-16.
Under Prime Minister driven “COME and MAKE IN INDIA” Campaign, approx. 5000 New companies will
be established and start their operations in next 3 yrs in various parts of India.
4
QSB
Quality System Basics
q Up coming Industry requirements
40
20
10
10
30
10
5
5
5
5
3
2
0
5
10
15
20
25
30
35
40
45
Engineers
Middle
Managers
Managers
Sr.
Managers
Nos
Number
(,000)
of
Quality
Professionals
required
Manufacturing
Service
Professional
Body
Manufacturing
–
80k
Service
–
50k
Professional
Body-­‐
15k
Sources-­‐
National
Skill
Development
Corporation
annual
conference
2014

5. “ Digital India” – A big opportunity
“Make in India” with zero defect and zero effect on environment
– A step towards long term sustainability
QSB
Quality System Basics

6. As per 2014 India Skill report by CII (Configuration of Indian Industry):
Ø 10% MBA graduates and 17% of Engineering students are employable
Ø A demand supply gap of 82~86% in core professions
Ø IT Sector is expected to face 3.5 million skilled employees shortage
Ø Up to 42% of women were reported to be employable as against 30% men
Ø 4.3 million- which is per annum current training capacity in India estimated to
meet only 20% of Indian Industry’s Annual requirements of 22 million skilled
workforces
Ø 70% gaps observed in sector specific skills, 20% in softs and managerial skills
and 10% in leadership skills

7. As per NASSCOM report; IT spend 0.75 Billion USD on training of fresher
graduates annually to bridge the gaps between Campus to Companies. This is
one of reason to do outsource the recruitment process by most of the IT
Companies. Wipro InfoTech is planning to hand over its entire staff recruitment
responsibilities to People-strong. Every company wants to hire only right person
for the right jobs, who can take responsibility for assigned tasks from day one
and must have ability to deliver the desired results.
Therefore more than 70% of Indian employers are expected to outsource
complete or parts of their recruitment process over the next 5 years, says a
Randstad India Report.

8. Indian industries require millions of
skilled employees to meet the
requirement of campaign “MAKE IN
INDIA” with Zero defect Quality and its
Zero effect on environments (adverse
impact of industries on environment).
Prime Minister says “We must look at
how to develop Brand India Globally”
in the recent National Workshop of
Make in India at Vigyan Bhawan, New
Delhi. (Source Economic Times dated
30.12.2014)
In endeavour to derive the Quality
culture cum Quality revolution in India,
there is a need to groom and develop
Quality professionals for various fields
in all business and industry sectors.

9. India Inc. also is planning to create more than 10
lakhs new jobs in year 2015 for fresher as well
as experienced Individuals. There will be up to
40% hike in salaries of employees with best
performances this year. The average hike in
salaries may be 15~20% in this year (2015)
against 10~12% in year 2014. According to
myhiring.com, particularly fresher will get more
jobs in the year 2015 as compared to last three
years and job seekers will get a positive
response this year. (Source Economic Times
dated 03.01.15)
In endeavour to skill enhancement; The Minister
of state for Skill development and
Entrepreneurship, Govt. of India, Mr. Rajeev
Pratap Rudy said roughly 7~10 million people
enter the workforce each year and his
department is trying to ascertain the exact
requirements of skilled workforce for the future.
He said that Govt. is mulling setting up a
University of Skill Education, with several skill
development institutes aligned under it. (Source
Economic times dated 03.01.15)

10. Quality System Basics (QSB) is a premier Quality Institute in India dedicated entirely to Quality, which has
been established and organized by group of professionals from India and Japan.
QSB has been established to derive the Quality Culture and more towards Quality revolution in India similar to
Quality Visual in Japan.
We provide customized and cost effective solutions based on planning, measurement and improvement, which
delivers the following benefits for organizations in direct or indirect ways;
v Improved customer satisfaction
v Reduced costs and improved profitability
v Improvement and innovation
v Identification and management risk
v Long term business growth with sustainability
v Building Quality Culture
We recognize that these business outcomes can only be delivered by competent quality professionals and in
support of this the QSB provides the following services:
v Promotion and Awareness of Quality concepts as prescribed by Japanese Union for Scientists and
Engineers (JUSE)
v Offer Certificate & Diploma programmes related to Quality Management to bridge the gap between
Campus to Company
v Develop and provide Quality professionals for Indian Industries to derive Quality culture
v Promote and Deployment of Integrated Business Management system (IBMS)
v Promote and Deployment of Statistical Quality tools and techniques
v Promote and Derive Quality Circle concept in Education sector
v Promote and Deployment of Lean manufacturing practices
About us.....
10
QSB
Quality System Basics

11. Vision: is to become World’s one of the best Quality Institution and preferred service provider to our
business partners in India.
Purpose: Quality revolution in India - “A Product or Service made in India means; a product or
service that the world can trust upon.”
Mission: Promote and deployment of World’s best manufacturing practices in industries by developing
people in the field of Quality management, process improvements and waste eliminations from the
entire supply chain. In this manner we strengthen the competitive strength of our partners.
Approach:
Success just does not happen, success is always planned. That’s why QSB firmly believes in the Deming
approach, which is a wide-ranging, reasoned system of management that delivers consistent high
performance over the long-term. It views an organization as a complete system focused on meeting the
needs of the customer and other stakeholders, which means quality is the central value. Improving quality
reduces wastes and hence improves productivity. Continual improvement is the key of success for any
Organization which is only possible by enriching knowledge, skills & motivation of employees and derive
Plan-Do-Check-Act cycle in all the processes throughout the Organization.
Core Principles:
Ability enhancement
Built in Quality
Customer focused
Emphasize on Quality Basics
First time right
Honesty and Hard work
Integrity
Never give up attitude
Open to ideas- Creativity and change
Process Approach
Respect for people
Standardization
Team approach
Update yourself
Visualization
Waste elimination
11
QSB
Quality System Basics

12. QSB Verticals
12
QSB
Quality System Basics
QSB
Qualification
Course
• For
shop
floor
technicians
and
Quality
Inspectors
• For
Engineering
students
–
DETs,
GETs
• For
Experience
Individuals
• For
Quality
Professionals
• 7
QSB
Courses
• Duration
from
3
months
to
6
months
• Customized
course(s)
for
ITIs,
DETs
&
GETs
Public
Trainings
and
Seminars
• Offer
QSB
membership
• Planning
and
delivery
of
public
trainings
on
Quality
and
Business
Excellence
• Planning
and
organizing
of
public
Seminars
• Planning
and
Organizing
Quality
events
• Planning
and
Organizing
Annual
QSB
seminars
Customized
In-­‐company
trainings
• Offer
company
membership
• Mutual
understanding
and
agreement
• Proposed
Customized
trainings
• Proposed
Customized
solutions
Quality
Job
portal
• Job
portal
for
QSB
members
• Job
portal
for
non-­‐QSB
members
• Provide
job
portal
access
to
all
QSB
membership
companies
as
well
as
non-­‐
QSB
membership
companies
Under
process
and
will
be
operational
by
end
of
this
year
2015

13. q QSB Qualification Courses
13
QSB
Quality System Basics
A range of quality management qualifications aimed at those new to quality or progressing through their quality career. The QSB
qualifications (syllabus) are based on Qualifications and Credit Framework (QCF) and Quality Council of India (QCI). QSB
qualifications allow quality professionals to gain recognition through the achievement of role-related qualifications that not only
provide a ladder to becoming chartered, but are recognised by employers and based on the Scope of Quality Knowledge.
QSB Qualification programmes are being designed for students as well as experienced Individuals. Qualification Courses are
being strongly recommended to engineering students (who are ready to start his/her career) to bridge the gaps between
campus to companies.
Course(s) Period Units Who can participate
Certificate in Quality Management 3 M 5 This course is suitable for anyone – engineering and
management students, who requires a greater
understanding of quality concepts and quality
management, including newly-appointed quality
personnel, quality managers, experienced individuals
from various industries.
Potential job roles: Product Engineer, Process
Engineer, Quality Engineer, Customer Service
Manager, Operations Manager, Business
Improvement Manager, Business Systems Manager,
Senior Quality Manager, Quality Management
Specialist, Supplier Quality Manager, TQM Manager,
Quality Assurance Manager and so on.
Certificate in Systems Management 3 M 7
Certificate in Assuring Service & Product Quality 3 M 8
Certificate in Managing Supply Chain Quality 3 M 7
Certificate in Quality Improvement for Business 3 M 5
Certificate in Quality Management Systems Audit 3 M 6
Diploma in Quality Management 6 M 9
You can study QSB qualifications in a number of
ways, including;
ü Day -time classes at local college
ü Part-time (evening) classes at local college
ü Week end classes at local college
ü Flexible learning programmes
ü Public training programmes
After this...
Delegates will be able to: Explain the principles and concepts of quality
management, Apply a quality management approach in their
organisation, product and process quality planning, process approach,
continual improvement, Internal& external system, process, product or
service and suppliers audits, new business quality management, Plan
their future continual professional needs.
Services offered ...........

14. QSB Qualification course at a glance (SIPOC)
14
QSB
Quality System Basics
Supplier
• Engineering Colleges
• Technical Universities
• Govt. and Private ITI’s
Input
• Engineering students from all branches
• Experienced Individuals from various Industries and Business sectors
Process
• QSB pre-examination for short listing of students
• Offer QSB membership
• Enroll on QSB Qualification course with an education centre
• Delivery of QSB course by QSB Qualified tutors: 2 sessions per week, Duration 120/240 hrs
Output
• Completion of practical assignments and post course examination
• 2~3 days industry visit for practical learnings and understanding of quality practices
• Provide QSB certificates after successful completion of all assignments and exams
• Recognized as QSB qualified students or professionals
• Get job opportunities with QSB business partners
Custome
rs
• Manufacturing and service industries in India

15. The focus of quality management is to ensure
that organizations have the capability to meet
consistently the needs of their customers and
stakeholders. This breaks down into two main
areas of activity:
Ø To act as a mentor and coach at all levels of
the organization by helping those within the
organization and its supply chain to improve.
Ø To educate and develop students within
Campus and provide competent Quality
personnel for all business and industry
sectors.
With our expertise and experience we can cater
for your requirements to help you achieve results
from the training you receive.
The QSB offers public as well as customized in-
company trainings to suit your company
requirements in all key areas. Your choice will
depend both on your current requirements and
your pre-knowledge.
Become a QSB member to get discount up to
40% on all trainings, seminars and courses.
Quality
Management &
standardization
Problem solving
tools and
techniques
System
Auditing
Improvement
and change
Cultural change
programme
Qualification
Courses
Our training courses help members for 360⁰ skill enhancement and help organisations enhance
their key business processes.
q Public & Customized In-Company Trainings
To do this effectively, members and Organizations
need to establish a range of capabilities:
QSB
Quality System Basics

16. q List of Public Trainings & Qualifications
16
System Auditing
Ø IMS (9001 QMS,EMS&OHSAS) Internal Auditor
Ø IMS (TS16949,EMS&OHSAS) Internal Auditor
Ø IMS (EMS&OHSAS) Internal Auditor
Ø IATF recognized Lead Auditor
Ø IRCA accredited Lead Auditor
Ø VDA 6.3 Process Auditor
Ø QMS Lead Auditor Course
Cultural change programme
Ø TPM: Total Productive Maintenance
Ø TQM: Total Quality Management
Ø FMDS: Floor Management Development System
Ø TPS: Toyota Production System
Qualification Courses:
Ø Certificate
in
Quality
Management
Ø Certificate
in
Systems
Management
Ø Certificate
in
Assuring
Service
&
Product
Quality
Ø Certificate
in
Managing
Supply
Chain
Quality
Ø Certificate
in
Quality
Improvement
for
Business
Ø Certificate
in
Quality
Management
Systems
Audit
Ø Diploma
in
Quality
Management
Ø PG
Diploma
in
Total
Quality
Management
Visit to www.qsbasics.com.to know more about
trainings, events, seminars and Course details.
Quality Management & standardization
Ø Policy & Quality Objectives Deployment
Ø Standards Awareness Programme:
QMS, EMS & OHSAS, Energy Management, Lab
Management, Information Security Management
Ø Advance Product Quality Planning
Ø Production Part Approval Process
Ø Failure Modes and Effects Analysis
Ø Measurement System Analysis
Ø Statistical Process Control
Ø Layered Process Audit – a process improvement tool
Ø Supplier relationship management
Ø Creating a customer-focused organisation
Ø Developing the skills of the new quality manager
Problem solving tools and techniques
Ø Global 8 Disciplines – a structured problem solving
approach
Ø DMAIC Approach (Six Sigma)
Ø PDCA Approach
Ø QC Tools
Ø QC Circles-12 Steps of Problem solving
Improvement & Change
Ø Lean Manufacturing practices
Ø Change Management
Ø Lean Six Sigma
QSB
Quality System Basics

17. q Lean Six Sigma – Training and Certification Programme for QSB members
17
Six Sigma training for Senior Leadership
Ø Lean for leadership Training
Ø Lean Six Sigma Champions Training
Six Sigma Skill Development Training
Ø Six Sigma Awareness Training
Ø Six Sigma Yellow Belt Training
Ø Six Sigma Green Belt Training
Ø Six Sigma Black Belt Training
Ø Lean Six Sigma Awareness Training
Ø
Lean Six Sigma Green Belt Training
Ø Lean Six Sigma Black Belt Training
Ø Lean Practitioners Certification Training (Manufacturing)
Ø Lean Practitioners Certification Training (Service)
QSB
Quality System Basics
“Lean” means “without waste”
The term Six Sigma originated from terminology associated with manufacturing, specifically terms
associated with statistical modeling of manufacturing processes. The maturity of a manufacturing
process can be described by a sigma rating indicating its yield or the percentage of defect-free
products it creates. A six sigma process is one in which 99.99966% of the products manufactured are
statistically expected to be free of defects (3.4 defective parts/million), although this defect level
corresponds to only a 4.5 sigma level. Motorola set a goal of "six sigma" for all of its manufacturing
operations, and this goal became a by-word for the management and engineering practices used to
achieve it.
“Lean Six Sigma” means “Solution of problems and elimination of wastages from entire Business
model by using six sigma methodology.”

18. q An Integrated Management System approach to Business Sustainability
Integrated management systems
Integrated means combined; putting all the internal management practices into one system but not as separate
components. For these systems to be an integral part of the company's management system there have to be linkages
so that the boundaries between processes are seamless.
An integrated management system (IMS) is a management system which integrates all components of a business into
one coherent system so as to enable the achievement of its purpose and mission.
What should be integrated?
Anything which has an effect on business results must be part of the management system. Therefore, an IMS should
integrate all currently formalised systems focusing on quality, health and safety, environment, personnel, finance,
security etc. What this means is that all the processes and the documents that describe them would be integrated.
Corporate Policies and guidelines, various Customer Specific requirements, best practices, Regulatory and
Statutory requirements (as applicable) also could be integrated.
Why should management systems be integrated?
There are several good reasons for integration, to:
§ reduce duplication and therefore costs
§ reduce risks and increase profitability
§ balance conflicting objectives
§ eliminate conflicting responsibilities and relationships
§ diffuse the power system
§ turn the focus onto business goals
§ formalise informal systems
§ harmonise and optimise practices
§ create consistency
§ improve communication
§ facilitate training and development 18
QSB
Quality System Basics

19. A model of Integrated Business Management System Approach
Lean
Manufacturing
practices
*
Customer
Specific
requirements
Introduction
and
use
of
Softwares
.
Employee’s
involvement
Education
and
Training
*
100%
Customer Satisfaction
ISO/TS 16949, ISO 14001, BS-OHSAS 18001, ISO 27001, ISO 50001
Achieve Business Goals
v Management Review
v IMS Auditor’s training and Evaluation
v Awareness, training and communication
v Internal audits planning and execution
v Integrated System Certification
v Policy & objectives deployment
v Planning
v Implementation and Operation
v Performance Assessment
v Continual Improvement
Integrationof5Main
Pillars
Integration of ISO standards like:
Integration
based on
following 10
elements:
Integrated Business Management System 19
QSB
Quality System Basics

20. D
• Define the process which is user friendly with adequate
process controls for prevention and detection & prepare plans
E
• Educate the manpower
E
• Execution of plans
P
• Performance monitoring, analysis and corrective actions
DEEP- Approach for Sustainability*
Total No of employees: n = Workers + Staff
QSB
Quality System Basics

21. q How to integrate and implement Automotive Core tools?
Ø APQP (Advance Product Quality Planning)
ü Product APQP
ü Part APQP
ü APQP – Supplier end
ü Launch Readiness Audits
ü Initial Supply Control
Ø FMEA (Failure Mode and Effect Analysis)
ü Design FMEA
ü Process FMEA
ü Tool FMEA
Ø PPAP (Production Part Approval Process)
ü PSW Sign off
ü Ramp up activity
ü Feedback and corrective actions
Ø SPC (Statistical Process Control)
ü Variable Charts
ü Attribute Charts
Ø MSA (Measurement System Analysis)
Attribute Study
ü Effectiveness
ü Miss Rate
ü False Alarm Rate
Ø MSA : Variable Study
ü Bias
ü Linearity
ü Stability
ü Repeatability
ü Reproducibility
DFMEA
PFMEA &
Process Flow
Chart, Process
Mapping
Control plans including
SPC and MSA plans
PPAP Documents - Work
Instruction/ Standard Operating
Procedures/ Part Inspection
standards/ SPC and MSA reports
21
QSB
Quality System Basics

22. 5SManagement
• SERI
• SEITON
• SEISO
• SEIKETSU
• SHITSUKE
• KAIZEN
Visualization
• Shop floor
Layout
• Visualization
of 3 moving
items-
Physical
goods,
standardized
work ,
Management
Information –
KPI’s
• Color coding
• Andon
System
• Visual
Controls
• Identification
of abnormal
things
Eliminate/ReduceNVA’s
• VSM
• OEE
• Layout
• Multi
machine
manning
• Line
Balancing
• Quick
Change Over
– SMED
• Lead time
reduction
• Inventory
Turn Over
ratio
• Human Error
prevention
• SPF
• Low cost
Automation
TotalProductiveMaintenance
• Autonomous
Maintenance
(Jishu Hozon)
• Preventive
Maintenance
• Spare parts
management
• Break Down
Management
• Predictive
maintenance
• Individual
Improvement
(Kobetsu
Kaizen)
• Quality
Maintenance
• Education and
training
• Safety, health
& environment
• Development
Management
• Office TPM
QuickResponseTeam
• Multi
skilling
• Andon
System
• Trouble
shooting
analysis
KANBAN
• Customer
order driven
production
scheduling
• Pull system-
Make to order
• JIT- Inventory
management
• Multi skilling
q How to integrate & implement Lean Manufacturing Practices?
22
QSB
Quality System Basics

23. Our Industry Partners QSB
Quality System Basics

24. Our Industry Partners QSB
Quality System Basics

25. Our Industry Partners QSB
Quality System Basics

26. Our Business Partners are:
Ø Automobile Industries & their suppliers
Ø Aerospace
Ø Chemical, Oil & Gas Industries
Ø Consumer products and retail
Ø Defence Sector
Ø Education Sector
Ø Electronics industries
Ø Food Industries
26
Why to choose QSB ?
ü A premier Quality Institution in India collaboration with QV system Inc. Japan.
ü We provide most relevant training programmes to our valued members.
ü Our qualification courses have been designed based on present industry requirements.
ü We have equal development opportunity for freshers as well as experienced individuals.
ü Job placement (mostly in Japanese MNC’s) of freshers, who had successfully completed any QSB
Qualification courses
ü
QSB members earn 22% more than non-QSB members
ü We develop Customized Solutions with high degree of simplicity.
ü We make use of well proven methodologies that increase business growth rate.
ü We have a team of trainers with rich experience from respective Industries to maintain your
competitive edge in the business.
ü QSB members get professional recognition.
Ø Farm and mining equipment
Ø Healthcare & Medical device
Ø IT & Software Industries
Ø Infrastructure
Ø Manufacturing Industries
Ø Power & Energy
Ø Real Estate
Ø Telecommunication Industries
QSB
Quality System Basics

27. Question: Why QSB is so confident about its products (QSB
Qualified Professionals)?
Answer: QSB is developing their students as per industry needs.
QSB
Quality System Basics

28. 28
Its our pleasure to answer your queries.
Please write us on contact@qsbasics.com
or contact us on 0120 4155443, 9999429052
For more information, visit us on: www.qsbasics.com
“Move forward with confidence”
QSB
Quality System Basics