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People strong corporate presention


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People strong corporate presention

  1. 1. PeopleStrong Corporate Presentation 2010-11 <br />
  2. 2. Executive Summary<br />About PeopleStrong<br />Venture capital funded | Excellent Management Team | Strong network of Advisors & Investors<br />40+ Clients | Marquee Client List | Well respected in HR circles<br />HR Business Areas<br />Benefits Administration Query MgmtPayroll Management Process Consulting Recruitment Process Outsourcing<br /> Attendance Management Reimbursements Full and Final Settlement HR Analytics On-Boarding & Induction<br />Retirals Management Compensation Statutory Compliance Retention Mgmt Survey Administration<br />Technology Focus<br />End-to-end Recruitment Technology HRMS Contact Center Automated Analytics<br />Payroll Processing Software ESS Online Survey Engine Customized Dashboards<br />Industry Verticals<br />Auto | BFSI | Education | FMCG | IT | ITES | Manufacturing | Media & Entertainment | Pharma | Retail | Telecom | <br />Representative Clients<br />
  3. 3. Best Co. to Work- Survey ‘10<br />300+ people Company<br />Acquisition of Summit HR Frontline Business <br />Series B‘ funding<br />Rated as 5 Best Start-ups by Baring<br />Delivery Centers @<br />5 locations in India<br />Journey So Far…<br />June‘11<br />May ‘11<br />Apr ‘11<br />Lumis Partners Investment<br />Jan ‘11<br />Jan ‘10<br />Signed 1st Comprehensive RPO Deal<br />Oct ‘09<br />Publication of 1st <br />Indian Attrition Report<br />May ‘09<br />Signed Million dollar HR Shared Services contract<br />Mar ‘09<br />Expanded Footprints in South East Asia<br />By Strategic Alliance with Zapper<br />July ‘08<br />Rated among Emerging RPO leader<br />July 08’<br />July ’08<br />Apr ‘07<br />1st Major Client Acquisition<br />Apr 06<br />
  4. 4. Investors/Advisors<br />Dr. Santrupt Misra<br />CEO, Carbon Black Business<br />Lumis Partners<br />S Varadarajan<br />Head HR, Quatrro<br />AquilBusrai<br />CEO, AquilBusrai<br />Consulting<br />Joe Simon<br />CIO, Viacom<br />AAA Ventures<br />Varun Talwar<br />Director , Withya Group<br />Deepak Dhawan<br />Ex-Head HR, EXL<br />Aadesh Goyal<br />EVP & Group Head HR,<br />Tata Communications<br />
  5. 5. Executive Team<br />
  6. 6. Strategy<br />Sourcing<br />Projects<br />Campus<br />Employee Referral<br />Optimization of Sourcing mix<br />Recruitment Management<br />Recruitment Administration<br />Analytics with Technology<br />Payroll Processing<br />Statutory Compliance<br />Retrials and Benefits<br />Payroll Helpdesk and Analytics<br />PAN India Operations<br />Retention Management<br />HR Process Audit & Benchmarking<br />HR Process Re-engineering<br />HR Setup <br />Build-Operate-Manage<br />Vendor Management<br />HRIS- Workforce Management <br />On Boarding<br />Learning Management<br />HR Dashboard and Analytics<br />Vendor Management<br />Recruitment Ad<br />Management <br />Separation Management<br />Vendor Management<br />HR Shared Services Readiness<br />HR Helpdesk /Contact Center<br />OurServices<br />HRO Services<br />RPO Services<br />R-SSC<br />RECRUITMENT<br />HR Shared Services<br />Payroll & Compliance<br />Consulting<br />Service Levels – Analytics – Governance – Technology <br />
  7. 7. Existing Clients in India<br />Department of IT<br />**Above mentioned is only the representation of PeopleStrong’s client list<br />
  8. 8. PeopleStrong in Media<br />
  9. 9. Benefits<br /><ul><li>Economies of Scale
  10. 10. Best in class Technology
  11. 11. Industry Best Practices
  12. 12. Service Level Agreements
  13. 13. HR Industry Experts
  14. 14. HR Processes</li></li></ul><li>Success Stories- Shared Service<br />Company Overview<br /><ul><li>Financial Services company with presence in multiple sectors like Life Insurance, Asset Management and Distribution</li></ul>Size and Scope of Deal<br /><ul><li>Multi-Billion Dollar Company. Spread across 1200 locations in India.</li></ul>Administrative Support<br /><ul><li>Transaction Management and Administration
  15. 15. On-Boarding
  16. 16. Attendance Management
  17. 17. Compensation
  18. 18. T & D
  19. 19. Relocation
  20. 20. Full and Final
  21. 21. HRMS
  22. 22. HR Helpdesk/ Contact Center
  23. 23. Survey Administration
  24. 24. HR Dashboard and Analytics</li></ul>Systems Used<br /><ul><li>HRIS (SAS Based Application)
  25. 25. Case Management Tool
  26. 26. Contact Center</li></ul>Business Needs<br /><ul><li>Consolidate and standardize its HR process.
  27. 27. Improve process efficiency.
  28. 28. Reduce cost of HR administration </li></ul>Business Solution Offered By PeopleStrong through its Shared Services Vertical<br /><ul><li>Designed framework of Financial analysis pertaining to labor/non-labor costs for direct dollar savings
  29. 29. Dedicated employee service and transaction centre.
  30. 30. Streamlined process with high level of dynamic orientation, facilitating smooth change management.
  31. 31. Integrated cock-pit view of all HR Transactions</li></ul>Business Benefits<br /><ul><li>Detailed as-is Understanding and recommendations phase using the best ‘Industry Practices’ suiting client’s needs
  32. 32. Pre-Implementation activities including ensuring ‘Technology Readiness’ for the new service platform
  33. 33. Global Rollout and ongoing engagement</li></ul>- 10 -<br />
  34. 34. Process Consulting Case Study- RSSC<br />Business Needs<br />Company Overview<br /><ul><li>One of India’s leading insurance companies. It has been estimated that customer growth is better than any private insurance company in India.</li></ul>Size and Scope of Deal<br /><ul><li>One of India’s fastest growing Insurance companies with an employee strength of over 5000.</li></ul>Administrative Support<br /><ul><li>Management of the entire recruitment process
  35. 35. Recruitment Contracts for permanent hiring
  36. 36. Vendor Management
  37. 37. Optimization of sourcing mix
  38. 38. SLA Driven</li></ul>Systems Used<br /><ul><li>Hire Craft
  39. 39. Standardized multiple processes being followed at each branch at Recruitment stage.
  40. 40. Centralized and harmonized processes and policies
  41. 41. Optimize various channels & provide the feedback process to a long time thus impacting the candidate experience.</li></ul>Business Solution<br />PeopleStrong conducted a detailed As-Is study of the HR process & policies in the following manner-<br /><ul><li>Data was collated for 18 policies and 6 HR processes
  42. 42. Interviews were conducted with the Recruitment Stake holders across all the Branches
  43. 43. Feedback from Local & Regional HRs were taken to understand their strategic challenges and operational experiences
  44. 44. Regular internal reviews took place to ensure smooth flow of work
  45. 45. A core team was created to ensure project governance in place </li></ul>With the outcomes of this As Is study, PeopleStrong also clubbed the Industry Best Practices as an input to the To-Be processes and policies. The salient points for to be phase were following –<br /><ul><li>Clear TATs for feedback at each interview stage was established
  46. 46. Vendors were categorizes according to performance to maximize their performance
  47. 47. Efficiency matrix were defined including tracking mechanisms to standardize Recruitment process</li></ul>Business Benefits<br /><ul><li>Run rate of over 400 joining in a month
  48. 48. 400 Active vendors managed through RSSC Engine
  49. 49. Cycle time of 12 days achieved.
  50. 50. Ensure ‘Good Candidate experience’ across all branches</li></ul>- 11 -<br />
  51. 51. Success Stories- Recruitment<br />Business Needs<br />Company Overview<br /><ul><li>A major Indian Multinational Engineering and Construction Conglomerate and a global pioneer in providing Engineering Services for Oil & Gas Industry.</li></ul>.<br />Size and Scope of Deal:<br /><ul><li>1000 Employees </li></ul>Administrative Support<br /><ul><li>Recruitment Administration
  52. 52. Recruitment Contracts for permanent hiring
  53. 53. MI & Analytics
  54. 54. Data Input
  55. 55. SLA Driven</li></ul>Systems Used<br /><ul><li> ATS</li></ul>Recruitment for turnkey project based in Chennai.<br /><ul><li>Positions involved were across niche engineering positions including Piping, Structural Process, Instrumentation ,Chemical & Electrical etc.
  56. 56. Positions needed to be filled with in the very tight timelines.</li></ul>Business Solution<br />PeopleStrong offered the following through its Recruitment services offering –<br /><ul><li> Compensation benchmarking with competitors ,was done for the new entity
  57. 57. SLAs were signed to ensure timeliness of the turnkey project with full guarantee from PeopleStrong
  58. 58. More than 100 key positions were closed in 4 months as desired for efficient project schedule
  59. 59. As a pure RPO, client’s involvement was only in JD creation and interviewing with offer/appointment letters was also done by PeopleStrong</li></ul>Business Benefits<br /><ul><li> Project started on schedule
  60. 60. Clients’ cost expectations were matched completely
  61. 61. Best-in-class employees from outside India markets were recruited successfully.</li></ul>- 12 -<br />
  62. 62. Success Stories- HR Helpdesk<br />Company Overview<br /><ul><li>A Fortune 500 MNC , world's leading mobile phone supplier and a leading supplier of mobile and fixed telecom networks including related customer services.</li></ul>Size and Scope of Deal<br /><ul><li>Company with over 5000 employees and a turnover of over 5000+ Crores</li></ul>Administrative Support<br /><ul><li>SLA and TATs driven
  63. 63. Build / improvise current processes
  64. 64. SLA and TATs driven
  65. 65. MI & Analytics
  66. 66. Managing transactions related to New Hire, transfer etc.</li></ul>Systems Used<br /><ul><li>OTRS
  67. 67. Aspect
  68. 68. Contact Center</li></ul>Business Needs<br /><ul><li>Improve Employee QRI(Query Resolution System) in time
  69. 69. Create a high level of satisfaction amongst employee</li></ul>Business Solution<br />Post conducting a “As-is” understanding of the existing process, the process design team at PeopleStrong re-engineered the helpdesk process.<br /><ul><li>Centralized the query inflow – Routing queries from multiple locations to a common point and then allocating them to specific process owners and third party vendors
  70. 70. Incorporated Industry best practice for process designing.
  71. 71. Identified communication modes and defined SLA and reverse SLA with SPOCS, to ensure timely resolution.</li></ul>Business Benefits<br /><ul><li>Superlative SLA compliance of 100%
  72. 72. Turned around Employee SAT Scores from 53% to 88% within a span of 6 months.
  73. 73. HR Helpdesk emerged as the main connect between multi located offices and teams across the country as it provided the employees with the much needed “personal” “human” touch
  74. 74. Reduced time of HR administrators, so as the team gets more time to focus on other strategic functions.</li></ul>- 13 -<br />
  75. 75. Success Stories – Payroll & Statutory Compliance<br />Business Needs<br />Company Overview:<br /><ul><li>The Company is one of India's foremost private sector companies and has been rated among the World's Best Big Companies, Asia's 'Fab 50' and the World's Most Reputable Companies by Forbes magazine, among India's Most Respected Companies by Business World and among India's Most Valuable Companies by Business Today</li></ul>Size and Scope of Deal:<br /><ul><li>Company with over 7000 employees and with a market capitalization of nearly US $ 19 billion* and a turnover of over US $ 5.1 Billion</li></ul>Administrative Support<br /><ul><li>Payroll Processing
  76. 76. Statutory Compliance Administration
  77. 77. Retrials and Benefits Administration
  78. 78. Payroll Helpdesk & Analytics</li></ul>Systems Used<br /><ul><li> WebPay
  79. 79. Required smooth payroll processing with an accuracy of 99% along with the all Employee and Employer related Statutory compliance.
  80. 80. Need the correct calculation of statutory dues with timely filing into the respective govt. authorities.</li></ul>Business Solution<br />PeopleStrong payroll management offered:<br /><ul><li>Streamlining the payroll input process.
  81. 81. Complete automation of Payroll Output.
  82. 82. Online computation of Statutory Dues.
  83. 83. Assist with multiple management reports in record time.</li></ul>Business Benefits<br /><ul><li>Timely closure of payroll processing with an accuracy level of 99.9%
  84. 84. 100% on-time Statutory compliance computation & deposits
  85. 85. Single window Approach for all Employee related Cash Transactions
  86. 86. Integration of voice web and email based process achieving 95%+ CSAT Scores</li></ul>- 14 -<br />
  87. 87. Why PeopleStrong<br />Grows with you<br />Innovative Approach<br />Trusted Partner<br />250 + HR Process Implementation<br />“Happy Employees” Approach<br />15 + implementations in RPO & Shared Services<br />Best in-class technology<br />Paperless Processes<br />SAAS Based Model<br />Lean Process<br />Flexible Processes<br />Hire to Retire Management<br />Create Flawless System<br />Managing over 150,000 Employees, Monthly<br />
  88. 88. PS Value Proposition<br />IT Infra Cost<br />Contact Center<br />CapEx<br />Better efficiency<br />Productivity Improvement<br />PeopleStrong Value Proposition<br />Year on Year Advantage<br />FTE Pricing - Flexi Staffing<br />Transaction based pricing<br />Fixed to Variable Cost<br />SG&A per Employee<br />35% Reduced Time spent on Queries<br />Savings on Hidden Costs<br />Best In Class process<br />Best of Breed Professionals<br />Process Arbitrage<br />
  89. 89. We Create Happy Organizations !<br />