Some of the ideas I've been mulling over recently for developing innovative, online library services for a 21st century university.

1. rE d.
ig he
H re !
he
ta rts
s
nt ure
ad ve
T he

2. The student experience
Tour Bus Excursions Challenging Adventurous
Tourist Trail Off-the- Experiences Help!
beaten-track
Core Independent Building Skills & Supportive
Reading Research Confidence

3. Exploring via independent research
s
r bu
g tou
chin
T ea

5. T her e wer e never any obstacles to stop me fr om lear ning
“ I ntui ti ve and easy to use”
I al ways k new wher e to find the infor mati on I needed
I had access to ever ything I needed
I r eally enjoyed using the r esour ces – they k ept my attention
A mazi ng r esour ces!
T hey helped me to feel mor e confident in my own sk ill s
“ T hey wer e r eal ly suppor ti ve!”
I t was always easy to get suppor t in a convenient way
T hey anticipated my needs
T hey wer e always so fr iendl y and polite
“ B r i lli ant customer ser vi ce!”
T hey wer e always i nter ested in listeni ng to how they could be better
I could r ely on them to hel p me W hen ther e was a pr oblem they k new how to fix it quick ly

6. Student Experience
Fee
db a
VLE
ck
(embedded resources)
Account
creation

8. #1 Gmail
Institutional email
Able to redirect to
personal email
iCal calendars
• Set up : £1k
• Running cost : FREE

9. #2 Converged Service
Single-point-of-
contact
ALL enquiries
ServiceDesk software
Customer service
• Set up : £1k
• Running cost : £1k

10. #3 Discovery Layer
Google-like simplicity
Search across ALL
databases
• Set up : ???
• Running cost : ???

11. #2 Open Source LMS
Library catalogue to
hold eBook data
Mature technology –
low risk
• Set up : £1k
• Running cost : £1k

12. #5 eBook Models
DawsonEra, EBL etc.
Able to boast
250,000+ ebooks
Only pay for titles
actually used
• Set up : FREE
• Running cost :
controlled

13. #6 Embedded Reading
eBook-only reading
lists
Embed into VLE
Page-specific
permalinks
Embedded logo
linking to Library

14. #7 Study Skills
Foundation module
Skills4Study
Self-assessment
Pre-enrolment?
Time-release emails
• Cost : £13k+ pa

15. #8 Learning Analytics
Dashboards
Predictive intervention
Improved retention

16. #9 Mobile Apps
M-friendly systems
Pearson app?
• Setup : £5k?
• Running cost : ???

17. #10 SMS Texting
Txt LATE to 0201…
Include short URLs to
webpages in AUTO
REPLY
• Cost : FREE

18. #11 Embedded library
Hyperlinked library
logo embedded into
VLE
Door to library from
every classroom

19. #12 InfoGraphics
Visually attractive
Graphic design
Engaging

20. #13 Learning technologies
Mindmaps – image link to online – Xmind
Prezi – image link to online
Screencapture - Jing
SurveyMonkey
WordClouds - Tagxedo / Wordle

21. #14 Communication
Facebook
Twitter
Welcome email – login details etc. – welcome tour
Import iCal study calendars into home/work calendar
Emergency communications blog/RSS
Library blog/RSS
QR codes – all hardcopy materials, sweatshirts etc.

22. #15 Nuts n’ bolts
Copyright – CLA Digital… NLA?, ERA? OPSI?
SENDA, DDA, TechDis
Single Sign-On, OpenAthens LA 2.0
EBSCO - Subscription Agent (FREE), Business Source (£10k?), A-Z(??)
British Library ILL