CA1, CH8, FRMCA, Tillotson

© Copyright 2011 by the National Restaurant Association Educational Foundation (NRAEF)
and published by Pearson Education, Inc. All rights reserved.
Chapter 12
Building a
Successful Career in
the Industry
By 2019, 1.8 million more jobs are
predicted in the restaurant and
foodservice industry.
By 2019, the National Restaurant Association predicts that
14.8 million people will be employed in the restaurant and
food service industry.

SKILLS NEEDED FORSKILLS NEEDED FOR
A SUCCESSFUL CAREERA SUCCESSFUL CAREER
AA careercareer is a profession or work in a particular field, such asis a profession or work in a particular field, such as
foodservice, that individuals choose for themselves.foodservice, that individuals choose for themselves.
AA career laddercareer ladder is a series of jobs throughis a series of jobs through
which people can grow to further theirwhich people can grow to further their
careers.careers.
• Important career skills:Important career skills:
• Communication and teamworkCommunication and teamwork
• Positive attitudePositive attitude
• Willingness to learnWillingness to learn
• Technology skillsTechnology skills
• Math skillsMath skills
• Analyzing and problem solvingAnalyzing and problem solving
• Knife and other equipment skillsKnife and other equipment skills
• Food safety knowledgeFood safety knowledge
• Product knowledgeProduct knowledge
2
12.1 Chapter 12 | Building a Successful Career in the Industry

MENTORMENTOR
• A mentor is a wise advisorA mentor is a wise advisor
who offers insights,who offers insights,
coaches, can be acoaches, can be a
sounding board, andsounding board, and
provides feedback onprovides feedback on
career development.career development.
3

PREPARING A RÉSUMÉ,PREPARING A RÉSUMÉ,
Résumé is a written summary of experiences, skills, achievements that relateRésumé is a written summary of experiences, skills, achievements that relate
to the job being sought.to the job being sought.
•Key Elements of an effectiveKey Elements of an effective résumérésumé
• Objectives (what job you want/type of job you want),Objectives (what job you want/type of job you want),
Qualifications (skills and capabilities),Qualifications (skills and capabilities),
Experience (work/past jobs), Education (degrees),Experience (work/past jobs), Education (degrees),
Special Skills,Training or Certifications,Special Skills,Training or Certifications,
Education coursesEducation courses
•A résumé should be short—no more than one pageA résumé should be short—no more than one page
•A video résumé should be 1 to 3 minutesA video résumé should be 1 to 3 minutes
•References are unrelated people who can provide information about theReferences are unrelated people who can provide information about the
applicant’s character, work ability/ethic, or academic standing.applicant’s character, work ability/ethic, or academic standing. 4

BUILDING ABUILDING A
SUCCESSFUL PORTFOLIOSUCCESSFUL PORTFOLIO
• Items that may be in yourItems that may be in your portfolioportfolio
• Samples of workSamples of work
• Certificates and AwardsCertificates and Awards
• Letters of RecommendationLetters of Recommendation
• RésuméRésumé
• Test ScoresTest Scores
• Lists and samples of skills and abilitiesLists and samples of skills and abilities
AA portfolioportfolio is a collection of samples that showcaseis a collection of samples that showcase
interests, talents, contributions, and studies. It may beinterests, talents, contributions, and studies. It may be
binder or electronic.binder or electronic.
5

COVER LETTERCOVER LETTER
4 Tips for a great cover letter
Attention 1st
paragraph should get reader’s attention and state
why you are writing.
Interest Hold interest by stating how you find out about the
job opening or why the company interest you
Desire Tell the reader what you want to do for his/her
company listing qualifications and reasons for
application
Action End the letter by mentioning meeting in an interview
AA cover lettercover letter is a brief letter in which an applicantis a brief letter in which an applicant
introduces him- or herself to an employer. A coverintroduces him- or herself to an employer. A cover
letter is sent along with your résumé to potentialletter is sent along with your résumé to potential
employers.employers.
6

JOB APPLICATIONJOB APPLICATION
1.1. Write or print clearlyWrite or print clearly
2.2. Write in blue or black inkWrite in blue or black ink
3.3. Use correct grammar and punctuation.Use correct grammar and punctuation.
Organize your thoughts before writingOrganize your thoughts before writing
4.4. When asked about desired salary, writeWhen asked about desired salary, write
“Open”“Open”
5.5. Write “n/a” if not applicableWrite “n/a” if not applicable
6.6. If unsure, ask OR write “please see me.”If unsure, ask OR write “please see me.”
7.7. List volunteer work, babysitting jobs orList volunteer work, babysitting jobs or
activitiesactivities
8.8. Be Honest!Be Honest!
The job application is a form filled out by anyone who
wants a job in an operation .
7
Call once a
week after
putting in a job
application or
submitting a
résumé .

PREPARING FOR THE JOBPREPARING FOR THE JOB
INTERVIEWINTERVIEW
• Key points in making a great first impression include:Key points in making a great first impression include:
• Punctuality- Arrive 15 minutes earlyPunctuality- Arrive 15 minutes early
• Appearance- MOST COMMON MISTAKEAppearance- MOST COMMON MISTAKE
• Good personal hygieneGood personal hygiene
• Positive AttitudePositive Attitude
• Good MannersGood Manners
At theAt the job interviewjob interview, an applicant meets with an employer, an applicant meets with an employer
to discuss qualifications for a job. Make sure to make ato discuss qualifications for a job. Make sure to make a
good first impression. Also, remember to learn basic factsgood first impression. Also, remember to learn basic facts
about the company before the interview.about the company before the interview. WHY??? So youWHY??? So you
can talk about why you want to work for them!can talk about why you want to work for them!
8
 Describe
all of these

THE INTERVIEWTHE INTERVIEW
• Things to take to an interviewThings to take to an interview
• Portfolio with yourPortfolio with your résumérésumé
• References names, addresses, and phone numbersReferences names, addresses, and phone numbers
(3 min.)(3 min.)
• Birth certificate OR valid passportBirth certificate OR valid passport
• Social Security CardSocial Security Card
• Practice interview questions with a friend
• ““Tell me a little about yourself.”Tell me a little about yourself.”
9

CLOSED VERSUS OPEN-ENDEDCLOSED VERSUS OPEN-ENDED
QUESTIONSQUESTIONS
• Closed questionsClosed questions can be answered with a simple yes or no, orcan be answered with a simple yes or no, or
with a brief, factual statement.with a brief, factual statement.
• Ex. Are you at least 18 years of age? Do you know how to cut aEx. Are you at least 18 years of age? Do you know how to cut a
julienne?julienne?
• Open-ended questionsOpen-ended questions are designed to encourage you to talkare designed to encourage you to talk
about yourself, make you feel more comfortable, and give theabout yourself, make you feel more comfortable, and give the
interviewer important information and valuable insight aboutinterviewer important information and valuable insight about
you.you.
Ex.Where do you see yourself in 5 years? Tell me aboutEx.Where do you see yourself in 5 years? Tell me about
yourself.yourself.
08/02/15 10

THE INTERVIEW (CONT.)THE INTERVIEW (CONT.)
• When first meeting the interviewer, an applicant shouldWhen first meeting the interviewer, an applicant should
refer to the interviewer as Mr. or Ms.refer to the interviewer as Mr. or Ms.
• The interviewer is not allowed to ask about your race,The interviewer is not allowed to ask about your race,
national origin, gender, religion, marital status, age,national origin, gender, religion, marital status, age,
physical or mental disabilities, or sexual preference.physical or mental disabilities, or sexual preference.
• Before ending the interview, the potential employer will askBefore ending the interview, the potential employer will ask
whether you have any questions. Make sure you havewhether you have any questions. Make sure you have
questions to ask.questions to ask.
• Send a thank you note and make a follow up phone callSend a thank you note and make a follow up phone call
after the interview to show your interestafter the interview to show your interest
11

HEALTH AND WELLNESSHEALTH AND WELLNESS
Staying healthy is the key to building skills, gainingStaying healthy is the key to building skills, gaining
experience, and working up the career ladder.experience, and working up the career ladder.
• Eat right.Eat right.
• Get exercise.Get exercise.
• Don’t smoke.Don’t smoke.
• Find something else to love.Find something else to love.
• Don’t take drugs, and, whenDon’t take drugs, and, when
of legal age to do so, drinkof legal age to do so, drink
alcohol responsibly.alcohol responsibly.
• Take advantage of theTake advantage of the
resources offered.resources offered.
• Have a plan for savingHave a plan for saving
money.money.
• Find a job that makes youFind a job that makes you
happy.happy.
12

STRESS AND TIMESTRESS AND TIME
MANAGEMENTMANAGEMENT
• Time management uses tools to increase a person’s efficiency and
productivity.
• Stress management is a type of management uses a process for
people to identify what causes them tension and pressure in the
workplace and in their personal lives, and then applies various
strategies to minimize the effects
• You can manage stress by:
• Prioritizing tasks and goals
StressStress is the condition or feeling that demands exceedis the condition or feeling that demands exceed
the resources available for use.the resources available for use.
13

RESIGNING FROM A JOBRESIGNING FROM A JOB
• It’s standard business practice toIt’s standard business practice to
give your current employer a two-give your current employer a two-
week notice before leaving.week notice before leaving.
• Inform your employer in person,Inform your employer in person,
and/or write a letter of resignation.and/or write a letter of resignation.
• Do not resign in an email.Do not resign in an email.
• Make sure to include the reasonsMake sure to include the reasons
for leaving, but always be polite.for leaving, but always be polite.
14

STAYING EDUCATEDSTAYING EDUCATED
AND INVOLVEDAND INVOLVED
Continuous
Improvement
Professional development, gaining certifications, taking
continuing education courses
Professional
Organizations
Join and participate in professional organizations. They
often administer certifications and you get to meet people
in your field.
Other
Resources
Read industry publications, journals or magazines. Read
on the internet to stay current in your field.
Networking Connect with people to build relationships that may result
in career advancement. Get to know other industry
professionals. 15

OTHER INFORMATIONOTHER INFORMATION
• It is legal for college applications to ask about race, national origin, orIt is legal for college applications to ask about race, national origin, or
birth date despite it being illegal for job applications.birth date despite it being illegal for job applications.
• A grant or financial aid awarded to a student for the purpose ofA grant or financial aid awarded to a student for the purpose of
attending college is called a scholarship.attending college is called a scholarship.
• The Free Application for Federal Student Aid (FAFSA) is a governmentThe Free Application for Federal Student Aid (FAFSA) is a government
form students and their parents complete and submit to obtain federalform students and their parents complete and submit to obtain federal
grants or student loans at low interest rates.grants or student loans at low interest rates.
• Good business etiquette means arriving on time for an interview.Good business etiquette means arriving on time for an interview.
• When a student has demonstrated a high level of skill and met specificWhen a student has demonstrated a high level of skill and met specific
performance requirements, he or she may receive aperformance requirements, he or she may receive a certifcationcertifcation that isthat is
administered through a professional organization.administered through a professional organization.
• All new hires must fill out an I-9 form that verifies that the new hire isAll new hires must fill out an I-9 form that verifies that the new hire is
eligible to work in the United States.eligible to work in the United States.
16

CAREERSCAREERS
• Entry-level positions- host/hostess, server, quick-serviceEntry-level positions- host/hostess, server, quick-service
counter servers, busser, prep cooks, and dishwashers.counter servers, busser, prep cooks, and dishwashers.
• Careers in the restaurant and foodservice industry includeCareers in the restaurant and foodservice industry include
owner, general manager, manager, assistant manager,owner, general manager, manager, assistant manager,
executive chef, sous chef, banquet chef, pastry chef, stationexecutive chef, sous chef, banquet chef, pastry chef, station
cook, food writer, food stylist, dietician/nutritionist, foodcook, food writer, food stylist, dietician/nutritionist, food
production and food processing, accountant/controller, trainer,production and food processing, accountant/controller, trainer,
retail food manager, and foodservice education.retail food manager, and foodservice education.
17

CAREERS- RESTAURANT & FOODCAREERS- RESTAURANT & FOOD
SERVICESERVICE
• General Manager- member of a restaurant or foodserviceGeneral Manager- member of a restaurant or foodservice
operation is responsible for the overall planning, direction, andoperation is responsible for the overall planning, direction, and
coordination of the operationcoordination of the operation
• Executive Chef- member of a restaurant or foodserviceExecutive Chef- member of a restaurant or foodservice
operation oversees the kitchen, from supervising all kitchenoperation oversees the kitchen, from supervising all kitchen
employees to purchasing food supplies and making decisionsemployees to purchasing food supplies and making decisions
about menu itemsabout menu items
• Sous Chef- In charge of creating the menu and is in charge inSous Chef- In charge of creating the menu and is in charge in
the absence of the Executive Chef.the absence of the Executive Chef.
• Prep Cooks- entry-level position that helps more experiencedPrep Cooks- entry-level position that helps more experienced
cooks and chefs prepare and cook guests’ orders.cooks and chefs prepare and cook guests’ orders.
• Food Scientist – A person who studies the composition of food.Food Scientist – A person who studies the composition of food.

CAREERS- LODGINGCAREERS- LODGING
• Lodging industry - those with customer contact and those thatLodging industry - those with customer contact and those that
support the running of the operation.- Human resources,support the running of the operation.- Human resources,
housekeeping, Concierege, Banquet Chef, Front Officehousekeeping, Concierege, Banquet Chef, Front Office
• Human Resources- A member of the lodging industry who isHuman Resources- A member of the lodging industry who is
responsible for recruiting, selecting, and training qualifiedresponsible for recruiting, selecting, and training qualified
applicants and evaluating performanceapplicants and evaluating performance
• Marketing & Sales- Advertising and Public RelationsMarketing & Sales- Advertising and Public Relations
• Banquet Chef- Chef that works in a hotel’s banquet center.Banquet Chef- Chef that works in a hotel’s banquet center.
08/02/15 19

CAREERS- TRAVEL & TOURISMCAREERS- TRAVEL & TOURISM
• Travel and tourism careers focus on the many ways that peopleTravel and tourism careers focus on the many ways that people
spend their time and money when they’re away from home.spend their time and money when they’re away from home.
• Travel-Air, Ground, Sea; Some employees would be baggageTravel-Air, Ground, Sea; Some employees would be baggage
handlers, travel agents, drivershandlers, travel agents, drivers
• Tourism- Travel guides, tourism office employees, parkTourism- Travel guides, tourism office employees, park
employeesemployees
08/02/15 20

EXAM PREP QUESTIONSEXAM PREP QUESTIONS
1)1) A written summary of a candidate’s experience, skills, andA written summary of a candidate’s experience, skills, and
achievements that relate to the job being sought is called aachievements that relate to the job being sought is called a
A.A. ResumeResume
B.B. PortfolioPortfolio
C.C. Career PlanCareer Plan
D.D. Cover LetterCover Letter
21

2) A collection of samples that showcases a candidate’s interests,2) A collection of samples that showcases a candidate’s interests,
talents, contributions, and studies is known as atalents, contributions, and studies is known as a
a) Resumea) Resume
b) Portfoliob) Portfolio
c) Cover Letterc) Cover Letter
d) Job Applicationd) Job Application
22

3) What type of question can be answered with a simple yes or no?3) What type of question can be answered with a simple yes or no?
a) closeda) closed
b) categoricalb) categorical
c) open-endedc) open-ended
d) multiple-choiced) multiple-choice
23

4) “Where do you see yourself in five years?” is what type of4) “Where do you see yourself in five years?” is what type of
question?question?
a) Essaya) Essay
b) Closedb) Closed
c) Categoricalc) Categorical
d) Open-endedd) Open-ended
24

5) The execution of processes and the use of tools that increase a5) The execution of processes and the use of tools that increase a
person’s efficiency and productivity are called ____________________person’s efficiency and productivity are called ____________________
management.management.
a) timea) time
b) stressb) stress
c) careerc) career
d) situationd) situation
25

6) What is the best way for an employee to inform an employer that6) What is the best way for an employee to inform an employer that
he or she is resigning?he or she is resigning?
a) walk into the employer’s office to say goodbye.a) walk into the employer’s office to say goodbye.
b) write a letter of resignation of listing the reasons forb) write a letter of resignation of listing the reasons for
leaving.leaving.
c) leave a message for the employer with a two-week noticec) leave a message for the employer with a two-week notice
d) write a thank-you note to the employer for the experienced) write a thank-you note to the employer for the experience
26

7) When a person has demonstrated a high level of skill and has met7) When a person has demonstrated a high level of skill and has met
specific performance requirements, he or she receivesspecific performance requirements, he or she receives
a) a diplomaa) a diploma
b) certificationb) certification
c) a scholarshipc) a scholarship
d) a thank-you noted) a thank-you note
27

8) What level of job includes planning menus, developing recipes,8) What level of job includes planning menus, developing recipes,
and managing a restaurant and food service operation?and managing a restaurant and food service operation?
a) mentora) mentor
b) apprenticeb) apprentice
c) entry-levelc) entry-level
d) higher-leveld) higher-level
28

9) Who is responsible for the kitchen team in the executive chef’s9) Who is responsible for the kitchen team in the executive chef’s
absence and also lens his or her cooking expertise to the overallabsence and also lens his or her cooking expertise to the overall
food preparation?food preparation?
a) Sous Chefa) Sous Chef
b) Station Chefb) Station Chef
c) Nutritionistc) Nutritionist
d) Banquet Chefd) Banquet Chef
29

10) Who is responsible for the overall planning, direction, and10) Who is responsible for the overall planning, direction, and
coordinating of a restaurant or foodservice operation?coordinating of a restaurant or foodservice operation?
a) Ownera) Owner
b) Sous Chefb) Sous Chef
c) Executive Chefc) Executive Chef
d) General Managerd) General Manager
30

REVIEW CHAPTER 12REVIEW CHAPTER 12
Go toGo to
www.quizlet.com/Christina_Tillotsonwww.quizlet.com/Christina_Tillotson
Check Exam Prep Questions to verify you have the correctCheck Exam Prep Questions to verify you have the correct
answers.answers.
Then Study Review Questions and Vocabulary.Then Study Review Questions and Vocabulary.

CA1, CH8, FRMCA, Tillotson

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