The document provides information about resume writing, interview preparation, and Kelly Services. It includes tips for creating an effective resume such as tailoring it to each job and highlighting achievements. It also offers interview advice, like researching the company, arriving early, having prepared answers to common questions, and following up with a thank you note. Finally, it shares facts about Kelly Services, the industries and services it offers, and its scale in placing temporary and permanent employees.

1. Résumé WritingRésumé Writing
and Interview Prepand Interview Prep
March 13, 2012 |

2. IntroductionsIntroductions
Jessica Curtis
Staffing Supervisor
Kelly Services
King of Prussia Branch
1150 First Avenue Suite 500
King of Prussia, PA 19406
610-265-3916
Sara Sanders
Staffing Supervisor

3. get you in the door.
Résumés

4. Résumé = Sales PitchRésumé = Sales Pitch
• What makes for good advertising?
– All good ads make the same assertion:
If you buy this product, you’ll get certain direct benefits.
– The same applies with a great résumé.
• What’s the purpose of a résumé?
– Make an employer interested in your product (you) which
wins an interview!
• Your résumé must convince the employer that you
have what it takes to be successful in this new position
or career.

5. Resume = Self-Marketing ToolResume = Self-Marketing Tool
• Set yourself apart
– Highlight the value and achievements you
brought to your past employers.
– Show how you stand out above others.
• Tailor to each job
– No "generic" resumes for different job
opportunities.
• Research the company and position
– Find out what each company is looking for
in a qualified applicant.
Resume,
Are You
Ready?

6. Resume Do’sResume Do’s
• Be mindful of length
– 1-2 pages only
– Too much longer and readers lose interest
• Use bullet points
– Paragraph format hard to read
• Bring attention to key factors
– Names, titles, and dates
• List most recent work first
– Use chronological order

7. Resume Don’tsResume Don’ts
• Don’t lie!
• Don’t use personal pronouns
– I, me, my
• Don’t use colored paper or heavy stock paper
– Difficult to read or fax
• Don’t use non-standard font
– May look nice, but hard to read
• Don’t use pictures

8. SAMPLE
RESUME
FORMAT 

9. ReferencesReferences
Have a reference page available with three business
references (not friends and family). Include the
following:
NAME
COMPANY
JOB TITLE
EMAIL ADDRESS
ADDRESS
PHONE NUMBER

10. Sample Reference PageSample Reference Page

11. ProofreadProofread
Have a friend read over your resume
• Can identify errors
• Can point out unclear
or confusing areas
Put in the time and
effort to make a great
first impression!

12. prepare. perform. prosper.
Interview

13. Come PreparedCome Prepared
• Know yourself —
An interview is not the
time to wing it.
• Prepare as much as you
would for a presentation
to the Board of Directors
of a company. KNOW YOUR STRENGTHS
KNOW YOUR WEAKNESSES
KNOW YOUR ACCOMPLISHMENTS

14. Research the CompanyResearch the Company
• Find out as much as you can
about the company through:
– Annual Reports
– Newspapers
– Company Web Sites

15. Dress Appropriately to Match the Company CultureDress Appropriately to Match the Company Culture
• Many companies have
gone to corporate casual.
• Check with your contact to
see what they require.
• When in doubt, always err
on the side of formal
business attire.

16. Arrive 15 Minutes EarlyArrive 15 Minutes Early
• Punctuality is a subtle clue
about attitude and behavior.
• Tardiness, no matter the
excuse, is a major blunder.

17. Exhibit Enthusiasm and Be Self-ConfidentExhibit Enthusiasm and Be Self-Confident
• Exhibit Enthusiasm
– First impressions, positive or negative, dramatically affect
the ultimate evaluation.
– You can make or break an interview within the first five
minutes.
• Be Self-Confident
– High self-esteem and self-confidence are the hallmarks
of the successful individual.

18. Appear Friendly and OutgoingAppear Friendly and Outgoing
• Smile and say hello to everyone.
– A positive reaction from the support staff is an important
factor in the evaluation. Many hires have been heavily
influenced by an administrative assistant.

19. Come Prepared for Key QuestionsCome Prepared for Key Questions
• How well you speak will have a bigger impact than what you
say.
• Practice your responses to all the typical questions.
“Why are you
looking for a new
position?”
“Tell me
about
yourself”

20. Remain InvolvedRemain Involved
The most effective interviews are
those where an active two-way
conversation takes place. Not the
typical question and answer type.

21. Establish Your WorthEstablish Your Worth
• Discuss your specific accomplishments that
demonstrate a proactive attitude. Such as:
– Have you installed systems
– Done something not required
– Trained someone
– How you either created revenue
or saved expenses (be specific
with the amounts and how
you accomplished that goal).

22. Know Your Six Key StrengthsKnow Your Six Key Strengths
• Be prepared to discuss in detail
and with examples your five or
six main attributes.
– These should be the ultimate
reason you get the job over
someone else.
– These strengths should also be
closely aligned to the key traits
the employer is looking for in a
person to fill their position.

23. Give 1 to 2 Minute ResponsesGive 1 to 2 Minute Responses
• A minimum of one to two minutes of well-prepared
discussion gives the interviewer insight into your
intellect and supports your contentions.

24. Remain AttentiveRemain Attentive
DON’T!
These actions can maintain
or generate momentum
during the interview.
DO!
• Stay alert during the interview:
– Maintain good eye contact
– Sit forward in your chair
– Show high levels of interest
– Stay enthused!

25. Don’t Be ArrogantDon’t Be Arrogant
A presumptuous attitude will offset
the finest abilities. There’s a fine line
between being too confident and
over- bearing. Don’t cross that line.

26. Ask Probing QuestionsAsk Probing Questions
A few strategic questions can
demonstrate your intelligence,
analytical skills and assertiveness.
– Prepared from your research
– Avoid superficial small talk

27. Be Positive About Co-WorkersBe Positive About Co-Workers
Don’t bad mouth previous
positions, companies or
employers.
No matter how well founded.
This implies a negative attitude,
typical of those who don’t take
personal responsibility for their
actions.

28. Clearly State Your InterestClearly State Your Interest
By the conclusion of the
interview, state that you
are definitely interested in
the position and would like
to know when the next
step will take place.

29. Building Interview Skills: Closing and Follow UpBuilding Interview Skills: Closing and Follow Up
• Ask the interviewer about next steps.
• Tell the interviewer why you are qualified for the job.
• Ask if any additional information about you is needed,
in order to make a decision.
• Send a thank-you note.

30. Interview ChecklistInterview Checklist
 Come Prepared
 Research the Company
 Dress Appropriately to Match the
Company Culture
 Arrive 15 Minutes Early
 Exhibit Enthusiasm
 Be Self-Confident
 Appear Friendly and Outgoing
 Come Prepared for Key Questions
 Remain Involved
 Establish Your Worth
 Know Your Six Key Strengths
 Give 1 to 2 Minute Responses
 Remain Attentive
 Don’t Be Arrogant
 Ask Probing Questions
 Be Positive About Co-Workers
 Clearly State Your Interest
 Know Your Objective and End with It

31. About Kelly Services

32. Kelly Fun FactsKelly Fun Facts
• Kelly puts a new employee to work every thirty-eight
seconds.
• Every three and half minutes, a Kelly temporary
employee is hired permanently by a Kelly customer.
• Kelly employees work 3.5 million hours per week.

33. Kelly Commercial Fun FactsKelly Commercial Fun Facts
Light Industrial temporary employees work 78 million hrs per year.
Kelly hires 99,800 new Light Industrial employees every year.
176,100 Light Industrial temporary employees worked last year.
Office temporary employees work 34 million hours per year.
Kelly hires 29,500 new Office employees every year.
64,500 Office temporary employees worked last year.
Call Center temporary employees work 11 million hours per year.
Kelly hires 12,900 new Call Center employees every year.
24,700 Call Center temporary employees worked last year.

34. Product & Service OfferingsProduct & Service Offerings
Industries We Serve
Automotive Engineering Law
Contact Center Finance & Accounting Light Industrial
Creative Services Government Marketing
Education Healthcare Office
Electronic Assembly Information Technology Science
Outsourcing & Consulting
Recruitment Process Outsourcing Career Transition & Organizational Effectiveness
Business Process Outsourcing Human Resources Consulting
Contingent Workforce Outsourcing Executive Search
Project Services Flexible Staffing Options Value-Added Services
Project Teams
Project Management
PMO Integration
SOW-based Services
Contract
Contract to hire
Direct hire
On-site Management
Payroll Services

35. • Thank you for your time!! Please take a few minutes to
complete our presentation survey.
Kelly Services
King of Prussia Branch
1150 First Avenue Suite 500
King of Prussia, PA 19406
610-265-3916