Productivity and quality are integral components of organisations' operational strategies. Productivity plays an important role at both macro and micro levels. At micro-level, firms use productivity as a performance measure to benchmark against best-in-class companies to identify best practices.
13. What is Productivity?
“OUPUT” compared to “INPUT”
Number of
Products
manufactured
People machinery
and factory
resources required
to create those
products
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14. Definitions of Quality
Degree to which a set of inherent characteristics
fulfilling requirements
International Organization for
Standardization(ISO)
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15. Definitions of Quality
It is the degree of excellence of anything, any
person or any experience which requires care
on the part of the provider.
It is mostly subjective and depends on the
perception of the customer.
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19. Definitions of Quality
The totality of the features and characteristics of
a product or service which that has the ability to
satisfy the stated or implied needs.
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20. • Productivity is measured as a ratio of outputs
to inputs.
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21. The more we can produce while using fewer
resources, the more productivity grows and the
more profitable the business are
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22. Quality means a product’s fitness for use and its
success in offering the features that customer
wants.
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26. TQM
Total Quality Management (TQM) is a
comprehensive and structured approach to
organizational management that seeks to
improve the quality of products and services
through ongoing refinements in response to
continuous feedback.
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28. The sum of all activities involved in getting high
quality products into market place.
The principles of TQM that holds that quality
belongs to each person who creates it while
performing a job
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32. 2. Atarimae Hinshitsu
Things will work as they are supposed to
Example - A pen will write
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33. 3. Kansei
Examining the way user applies the products
leads to improvement in the product itself.
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34. 4. Miryokuteki Hinshitsu
Things should have an aesthetic quality
Example – a pen will write in a way that bring
pleasure to the writer
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35. Benefits of TQM for Organizations and
Employees
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36. • A philosophy that improves business from top
to bottom
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37. A focused, systematic and structured approach
to enhancing customers satisfaction
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50. Objectives of Managing Quality
and Productivity
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51. To enable you to face challenge of a highly
competitive global market.
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52. Effectively manage the product life cycle that has
reduced due to the technological innovation and
increasing customer demand
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53. To get it right the first time and get it more right
next time
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54. Role of the Management in TQM
Top
management
Middle
management
Bottom line management
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60. Quality Enhancement Strategy
• Establish service procedures and production
methods that will ensure the defied level of
quality of products and services
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62. Quality Enhancement Strategy
Take corrective actions when actual quality falls
below the required standard.
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69. Productivity of a knowledge worker is much
more difficult to measure than that of an
industrial worker
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