SlideShare a Scribd company logo
1
QUALITY
 Define quality, quality control, quality assurance,
quality management, quality performance, quality
management systems.
 Differentiate between quality control and quality
assurance
 Differentiate between quality management and
quality performance
 Explain advantages of a good quality management
system
 Discuss how quality of performance can contribute
to the success and/or failure of each business
function.
 Outline quality indicators for each business
function. 2
TOTAL QUALITY MANAGEMENT (TQM)
 Elaborate on meaning of TQM
 Explain the importance of quality circles
 Discuss impact if TQM is poorly
implemented by businesses
 Ways in which TQM can reduce cost of
quality
3
QUALITY
Quality
control
Quality
performance
Quality assurance
Quality
management
systems
(advantages)
Quality
management
(distinguis
h)
(distinguish)
4
How quality of performance can
contribute to the success and/or
failure of each business function
General
Manageme
nt
(quality
indicators)
Human
Resource
(quality
indicators)
Production
(quality
indicators)
Marketing
(quality
indicators)
Purchasin
g
(quality
indicators
)
Public
Relations
(quality
indicators)
Administrati
on
(quality
indicators)
Finance
(quality
indicators)
5
QUALITY CONTROL QUALITY ASSURANCE
● Inspection of the
final product to
ensure that it
meets the required
standards.
● Includes setting
targets/measuring
performance and
taking corrective
measures.
● Carried out during and
after the production
process to ensure that
required standards have
been met at every stage of
the process.
● Ensures that every process
is aimed at getting the
product right the first time
and prevents mistakes
from happening again.
6
QUALITY
MANAGEMENT
QUALITY PERFORMANCE
● Techniques/tools
used to design/
improve the quality
of a product
● Total performance of
each department
measured against the
specified standards
● Can be used for
accountability
within each of the
business functions
● Can be obtained if all
departments work
together towards the
same quality
standards
● Focuses on the
means to achieve
consistency
● Quality is measured
through physical
product
7
Benefits/Advantages of a good quality
management system
● Effective customer services are rendered,
resulting in increased customer satisfaction.
● Time and resources are used efficiently.
● Productivity increases through proper time
management/using high quality resources.
● Vision/Mission/Business goals may be achieved.
● Business has a competitive advantage over its
competitor
● Increased market share/more customers improve
profitability.
● Improves business image as there are less
defects/returns.
8
1. Contribution of the general management
function to the success of a
business/quality indicators
● Develop effective strategic plans.
● Efficient allocation of business resources to
provide for the successful achievement of
long-term and short-term plans
● Effectively communicate shared vision,
mission and values.
● Set direction and establish priorities for their
business.
● Ensure that all departments/the business meet
their deadlines/targets.
9
2. Contribution of the production function to the
success of a business/quality indicators
● Provide high quality services/products according
to specifications.
● Products and services should be produced at the
lowest possible cost to allow for profit
maximisation.
● Products must meet customers' requirements by
being safe, reliable and durable
● Utilise machines and equipment optimally.
● Accurately calculate the production costs.
10
3.Contribution of the purchasing function to
the success of a business/quality indicators
● Buy raw materials in bulk at lower prices.
● Select reliable suppliers that render the best
quality raw materials at reasonable prices.
● Place orders timeously and regular follow-ups
to ensure that goods are delivered on time.
● Required quantities should be delivered at the
right time and place.
● Monitor and report on minimum stock levels to
avoid stock-outs.
● Ensure that there is no break in production
due to stock shortages.
11
4. Contribution of the marketing function to
the success of a business/quality indicators
● Increasing their market share.
● Winning customers by satisfying their needs
● Adhering to ethical advertising practices when
promoting products/services.
● Differentiating products in order to attract more
customers
● Using pricing techniques to ensure a
competitive advantage.
● Determine gaps between customer
expectations and actual experiences, so that
unhappiness may be diagnosed and addressed
12
5. Contribution of the financial function to the
success of a business/quality indicators
● Obtain capital from the most reliable sources.
● Negotiate better interest rates in order to keep
financial cost down.
● Draw up budgets to ensure sufficient application
of monetary resources.
● Implement credit granting/debt collecting policies
to monitor cash flow.
● Draw up accurate financial statements
timeously/regularly.
13
6. Contribution of the public relations function
to the success of a business/quality
indicators
● Dealing quickly with negative publicity
● Providing regular/positive press releases.
● Implement sustainable Corporate Social
Investment (CSI) programmes.
● High standard of internal publicity/appearance
of buildings/professional telephone etiquette,
etc.
● Deliver quality goods/services that promote the
image with key stakeholders/
customers/suppliers/government/service
providers.
14
7. Contribution of the administration function
to the success of a business/quality indicators
● Fast and reliable data capturing and processing
systems.
● Make reliable information available to
management on tim
● Handle complaints quickly and effectively.
● Use modern technology efficiently
● Easy to recall/find information/documentation.
● Financial documents are kept up to date and
recorded accurately.
15
8. Contribution of the human resources
function to the success of a
business/quality indicators
● Makes sure there is a good recruitment
policy that attracts best candidates.
● Ensures fair and equitable selection process
● Fair remuneration packages that is aligned
to the industry.
● Offer performance incentives for staff to
enhance productivity.
● Good relationship with employees.
● Low rate of staff turnover in the business
16
 An integrated system applied throughout the
organisation, which helps to provide quality
products/services to customers.
 Enables businesses to continuously improve on
the delivery of products/ services in order to
satisfy the needs of customers
 Takes steps to ensure the full involvement and
co-operation of all employees in improving
quality.
17
 Solve problems related to quality and
implement improvements.
 Investigate problems and suggest
solutions to management.
 Ensure that there is no duplication of
activities/tasks in the workplace
 Increase employees' morale/motivation.
 Quality circles discuss ways of improving
the quality of work/workmanship
 Create harmony and high performance in
the workplace.
 Build a healthy workplace relationship
between the employer and employee.
18
 Setting unrealistic deadlines that may not be
achieved.
 Employees may not be adequately trained
resulting in poor quality products.
 Decline in productivity, because of stoppages.
 Business reputation/image may suffer because
of poor quality/defective goods
 Investors might withdraw investment, if there is
a decline in profits.
 Decline in sales as more goods are returned by
unhappy customers.
 High staff turnover, because of poor skills
19
 Schedule activities to eliminate duplication of
tasks.
 Introduce quality circles to discuss ways of
improving the quality of work.
 Share responsibility for quality output amongst
management and workers.
 Train employees at all levels, so that everyone
understands their role in quality management
 Work closely with suppliers to improve the
quality of raw materials/inputs.
 Implement pro-active maintenance
programmes for equipment/machinery to
reduce/eliminate breakdowns.
20
ACTIVITY
QUALITY OF PERFORMANCE
Businesses implement quality assurance in order to produce
quality products. Some managers believe that this can be
achieved by focusing on quality management and quality
performance. Others argue that the general management
function and production function play an important role in
implementing total quality management (TQM).
Give an in-depth analysis of quality of performance by referring
to the following aspects:
• Elaborate on the meaning of quality assurance.
• Distinguish between quality management and quality
performance.
• Suggest quality indicators of the general management
function and the production function.
• Advise businesses on how TQM could impact on the
reduction of the cost of quality.
21
THANK YOU
22

More Related Content

What's hot

Statistical process control
Statistical process controlStatistical process control
Statistical process control
ANOOPA NARAYANAN
 
Quality Objectives
Quality ObjectivesQuality Objectives
Process capability
Process capabilityProcess capability
Process capability
padam nagar
 
Introduction to Quality
Introduction to QualityIntroduction to Quality
Introduction To Continuous Improvement Process PowerPoint Presentation Slides
Introduction To Continuous Improvement Process PowerPoint Presentation SlidesIntroduction To Continuous Improvement Process PowerPoint Presentation Slides
Introduction To Continuous Improvement Process PowerPoint Presentation Slides
SlideTeam
 
Quality control
Quality controlQuality control
Quality control
Jyoti Kathwariya
 
Kaizen – Forms & Checklists
Kaizen – Forms & ChecklistsKaizen – Forms & Checklists
Kaizen – Forms & Checklists
Anand Subramaniam
 
Quality management concepts
Quality management conceptsQuality management concepts
Quality management concepts
Ashu0711
 
Kaizen presentation
Kaizen presentationKaizen presentation
Kaizen presentation
Vanali Parmar
 
Control Charts[1]
Control Charts[1]Control Charts[1]
Control Charts[1]
ahmad bassiouny
 
Total productive maintenance (tpm)
Total productive maintenance (tpm)Total productive maintenance (tpm)
Total productive maintenance (tpm)
ranviry49
 
Total Quality Management(TQM)
Total Quality Management(TQM)Total Quality Management(TQM)
Total Quality Management(TQM)
Aakash Shahu
 
PDCA Plan Do Check Act
PDCA Plan Do Check ActPDCA Plan Do Check Act
PDCA Plan Do Check Act
AnwarrChaudary
 
A Kaizen - Continues Improvement
A Kaizen - Continues ImprovementA Kaizen - Continues Improvement
A Kaizen - Continues Improvement
Shravan Bhumkar
 
Basics of Process Capability
Basics of Process CapabilityBasics of Process Capability
Basics of Process Capability
J. García - Verdugo
 
Lean management
Lean management Lean management
Lean management
Ahmed Ebaied
 
Quality control and inspection
Quality control and inspectionQuality control and inspection
Quality control and inspection
Samiksha Sawant
 
Cost of quality
Cost of qualityCost of quality
Cost of quality
Hassan Asif
 
7 QC Tools training presentation
7 QC Tools training presentation7 QC Tools training presentation
7 QC Tools training presentation
PRASHANT KSHIRSAGAR
 
Lean Management Basics
Lean Management BasicsLean Management Basics
Lean Management Basics
Upendra K
 

What's hot (20)

Statistical process control
Statistical process controlStatistical process control
Statistical process control
 
Quality Objectives
Quality ObjectivesQuality Objectives
Quality Objectives
 
Process capability
Process capabilityProcess capability
Process capability
 
Introduction to Quality
Introduction to QualityIntroduction to Quality
Introduction to Quality
 
Introduction To Continuous Improvement Process PowerPoint Presentation Slides
Introduction To Continuous Improvement Process PowerPoint Presentation SlidesIntroduction To Continuous Improvement Process PowerPoint Presentation Slides
Introduction To Continuous Improvement Process PowerPoint Presentation Slides
 
Quality control
Quality controlQuality control
Quality control
 
Kaizen – Forms & Checklists
Kaizen – Forms & ChecklistsKaizen – Forms & Checklists
Kaizen – Forms & Checklists
 
Quality management concepts
Quality management conceptsQuality management concepts
Quality management concepts
 
Kaizen presentation
Kaizen presentationKaizen presentation
Kaizen presentation
 
Control Charts[1]
Control Charts[1]Control Charts[1]
Control Charts[1]
 
Total productive maintenance (tpm)
Total productive maintenance (tpm)Total productive maintenance (tpm)
Total productive maintenance (tpm)
 
Total Quality Management(TQM)
Total Quality Management(TQM)Total Quality Management(TQM)
Total Quality Management(TQM)
 
PDCA Plan Do Check Act
PDCA Plan Do Check ActPDCA Plan Do Check Act
PDCA Plan Do Check Act
 
A Kaizen - Continues Improvement
A Kaizen - Continues ImprovementA Kaizen - Continues Improvement
A Kaizen - Continues Improvement
 
Basics of Process Capability
Basics of Process CapabilityBasics of Process Capability
Basics of Process Capability
 
Lean management
Lean management Lean management
Lean management
 
Quality control and inspection
Quality control and inspectionQuality control and inspection
Quality control and inspection
 
Cost of quality
Cost of qualityCost of quality
Cost of quality
 
7 QC Tools training presentation
7 QC Tools training presentation7 QC Tools training presentation
7 QC Tools training presentation
 
Lean Management Basics
Lean Management BasicsLean Management Basics
Lean Management Basics
 

Similar to Quality of Performance.pptx

MH C.V
MH C.VMH C.V
TOTAL QUALITY MANAGEMENT (TQM).pptx
TOTAL QUALITY MANAGEMENT (TQM).pptxTOTAL QUALITY MANAGEMENT (TQM).pptx
TOTAL QUALITY MANAGEMENT (TQM).pptx
Andile Mncwango
 
Nataliia Bichan: PMO Quality Management (UA)
Nataliia Bichan: PMO Quality Management (UA)Nataliia Bichan: PMO Quality Management (UA)
Nataliia Bichan: PMO Quality Management (UA)
Lviv Startup Club
 
Arvind
Arvind Arvind
Arvind
Arvind Tyagi
 
TQM.pptx
TQM.pptxTQM.pptx
Seetharaman-Resume-Consultant
Seetharaman-Resume-ConsultantSeetharaman-Resume-Consultant
Seetharaman-Resume-Consultant
Seetharaman V
 
Quality Control.pptx
Quality Control.pptxQuality Control.pptx
Quality Control.pptx
GautamSuthar16
 
Resume_Arup Barman Roy
Resume_Arup Barman RoyResume_Arup Barman Roy
Resume_Arup Barman Roy
Arup Barman Roy
 
Presentation1.pptx
Presentation1.pptxPresentation1.pptx
Presentation1.pptx
Rukudzo Chikonye
 
Ihor Pavlenko: PMO Quality Management (UA)
Ihor Pavlenko: PMO Quality Management (UA)Ihor Pavlenko: PMO Quality Management (UA)
Ihor Pavlenko: PMO Quality Management (UA)
Lviv Startup Club
 
The changing business environment manager's perspective
The changing business environment   manager's perspectiveThe changing business environment   manager's perspective
The changing business environment manager's perspective
Lou Foja
 
The changing business environment manager's perspective
The changing business environment   manager's perspectiveThe changing business environment   manager's perspective
The changing business environment manager's perspective
Lou Foja
 
Hari resume_new
Hari resume_newHari resume_new
Hari resume_new
Hari Prabowo
 
Week 4Quality ManagementOPERATIONS MANAGEMENT.docx
Week 4Quality ManagementOPERATIONS MANAGEMENT.docxWeek 4Quality ManagementOPERATIONS MANAGEMENT.docx
Week 4Quality ManagementOPERATIONS MANAGEMENT.docx
melbruce90096
 
Rajesh P
Rajesh PRajesh P
Total quality management
Total quality managementTotal quality management
Total quality management
kunalthakre
 
Total quality management
Total quality managementTotal quality management
Total quality management
Prodipta Chakraborty
 
CV - Tejas A. Desai (B.E. Mechanical + MBA + 14 yrs exp.)
CV - Tejas A. Desai (B.E. Mechanical + MBA + 14 yrs exp.)CV - Tejas A. Desai (B.E. Mechanical + MBA + 14 yrs exp.)
CV - Tejas A. Desai (B.E. Mechanical + MBA + 14 yrs exp.)
Tejas Desai
 
Natrajan naresh raj_cv
Natrajan naresh raj_cvNatrajan naresh raj_cv
Natrajan naresh raj_cv
Natarajan Nareshraj
 
UPDATED _ CV_20.11.15
UPDATED _ CV_20.11.15UPDATED _ CV_20.11.15
UPDATED _ CV_20.11.15
Chandrakant Kulkarni
 

Similar to Quality of Performance.pptx (20)

MH C.V
MH C.VMH C.V
MH C.V
 
TOTAL QUALITY MANAGEMENT (TQM).pptx
TOTAL QUALITY MANAGEMENT (TQM).pptxTOTAL QUALITY MANAGEMENT (TQM).pptx
TOTAL QUALITY MANAGEMENT (TQM).pptx
 
Nataliia Bichan: PMO Quality Management (UA)
Nataliia Bichan: PMO Quality Management (UA)Nataliia Bichan: PMO Quality Management (UA)
Nataliia Bichan: PMO Quality Management (UA)
 
Arvind
Arvind Arvind
Arvind
 
TQM.pptx
TQM.pptxTQM.pptx
TQM.pptx
 
Seetharaman-Resume-Consultant
Seetharaman-Resume-ConsultantSeetharaman-Resume-Consultant
Seetharaman-Resume-Consultant
 
Quality Control.pptx
Quality Control.pptxQuality Control.pptx
Quality Control.pptx
 
Resume_Arup Barman Roy
Resume_Arup Barman RoyResume_Arup Barman Roy
Resume_Arup Barman Roy
 
Presentation1.pptx
Presentation1.pptxPresentation1.pptx
Presentation1.pptx
 
Ihor Pavlenko: PMO Quality Management (UA)
Ihor Pavlenko: PMO Quality Management (UA)Ihor Pavlenko: PMO Quality Management (UA)
Ihor Pavlenko: PMO Quality Management (UA)
 
The changing business environment manager's perspective
The changing business environment   manager's perspectiveThe changing business environment   manager's perspective
The changing business environment manager's perspective
 
The changing business environment manager's perspective
The changing business environment   manager's perspectiveThe changing business environment   manager's perspective
The changing business environment manager's perspective
 
Hari resume_new
Hari resume_newHari resume_new
Hari resume_new
 
Week 4Quality ManagementOPERATIONS MANAGEMENT.docx
Week 4Quality ManagementOPERATIONS MANAGEMENT.docxWeek 4Quality ManagementOPERATIONS MANAGEMENT.docx
Week 4Quality ManagementOPERATIONS MANAGEMENT.docx
 
Rajesh P
Rajesh PRajesh P
Rajesh P
 
Total quality management
Total quality managementTotal quality management
Total quality management
 
Total quality management
Total quality managementTotal quality management
Total quality management
 
CV - Tejas A. Desai (B.E. Mechanical + MBA + 14 yrs exp.)
CV - Tejas A. Desai (B.E. Mechanical + MBA + 14 yrs exp.)CV - Tejas A. Desai (B.E. Mechanical + MBA + 14 yrs exp.)
CV - Tejas A. Desai (B.E. Mechanical + MBA + 14 yrs exp.)
 
Natrajan naresh raj_cv
Natrajan naresh raj_cvNatrajan naresh raj_cv
Natrajan naresh raj_cv
 
UPDATED _ CV_20.11.15
UPDATED _ CV_20.11.15UPDATED _ CV_20.11.15
UPDATED _ CV_20.11.15
 

Recently uploaded

The Late Samuel Sekyere Safo-Ankoma Funeral Booklet
The Late Samuel Sekyere Safo-Ankoma Funeral BookletThe Late Samuel Sekyere Safo-Ankoma Funeral Booklet
The Late Samuel Sekyere Safo-Ankoma Funeral Booklet
rajkintex
 
Generate Revenue with Contact Center Business Model Strategy
Generate Revenue with Contact Center Business Model StrategyGenerate Revenue with Contact Center Business Model Strategy
Generate Revenue with Contact Center Business Model Strategy
RNayak3
 
How Can I Apply in India (2024) for a US B1/B2 Visa Renewal?
How Can I Apply in India (2024) for a US B1/B2 Visa Renewal?How Can I Apply in India (2024) for a US B1/B2 Visa Renewal?
How Can I Apply in India (2024) for a US B1/B2 Visa Renewal?
usaisofficial
 
How Does Fantasy Sports Mobile App Make Money?
How Does Fantasy Sports Mobile App Make Money?How Does Fantasy Sports Mobile App Make Money?
How Does Fantasy Sports Mobile App Make Money?
fantasyimgglobalinfo
 
How Live-In Care Benefits Chronic Disease Management.pdf
How Live-In Care Benefits Chronic Disease Management.pdfHow Live-In Care Benefits Chronic Disease Management.pdf
How Live-In Care Benefits Chronic Disease Management.pdf
KenWaterhouse
 
Find Sim Owner Details | +447490809237 | Paid Sim Details
Find Sim Owner Details | +447490809237 | Paid Sim DetailsFind Sim Owner Details | +447490809237 | Paid Sim Details
Find Sim Owner Details | +447490809237 | Paid Sim Details
ownerdetailssim
 
一比一原版(UWA毕业证)西澳大学毕业证如何办理
一比一原版(UWA毕业证)西澳大学毕业证如何办理一比一原版(UWA毕业证)西澳大学毕业证如何办理
一比一原版(UWA毕业证)西澳大学毕业证如何办理
eqvum
 
Bilal Ibrar - Resume 2024 - Digital Marketing
Bilal Ibrar - Resume 2024 - Digital MarketingBilal Ibrar - Resume 2024 - Digital Marketing
Bilal Ibrar - Resume 2024 - Digital Marketing
Bilal Ibrar
 
Findlay Evans Waterproofing with AIW - Article July 2019
Findlay Evans Waterproofing with AIW - Article July 2019Findlay Evans Waterproofing with AIW - Article July 2019
Findlay Evans Waterproofing with AIW - Article July 2019
MELBOURNE Commercial Waterproofers - Findlay-Evans Waterproofing
 
Best CRH Sustainability online available
Best CRH Sustainability online availableBest CRH Sustainability online available
Best CRH Sustainability online available
crhrural
 
How Long Does Vinyl Siding Last and What Impacts Its Life Expectancy?
How Long Does Vinyl Siding Last and What Impacts Its Life Expectancy?How Long Does Vinyl Siding Last and What Impacts Its Life Expectancy?
How Long Does Vinyl Siding Last and What Impacts Its Life Expectancy?
Alexa Bale
 
How our Rebranding Succeeds in Instilling trust in Every Agri Citizen
How our Rebranding Succeeds in Instilling trust in Every Agri CitizenHow our Rebranding Succeeds in Instilling trust in Every Agri Citizen
How our Rebranding Succeeds in Instilling trust in Every Agri Citizen
Ninja Cart
 
一比一原版(UIUC毕业证)UIUC毕业证香槟分校毕业证如何办理
一比一原版(UIUC毕业证)UIUC毕业证香槟分校毕业证如何办理一比一原版(UIUC毕业证)UIUC毕业证香槟分校毕业证如何办理
一比一原版(UIUC毕业证)UIUC毕业证香槟分校毕业证如何办理
zeunw
 
Material Testing Lab Services in Dubai.pdf
Material Testing Lab Services in Dubai.pdfMaterial Testing Lab Services in Dubai.pdf
Material Testing Lab Services in Dubai.pdf
sandeepmetsuae
 
PEST CONTROL IN SYDNEY | EXPERT TIPS.pdf
PEST CONTROL IN SYDNEY | EXPERT TIPS.pdfPEST CONTROL IN SYDNEY | EXPERT TIPS.pdf
PEST CONTROL IN SYDNEY | EXPERT TIPS.pdf
EMk Termite Pest
 
OpenText Vulnerability Assessment & Penetration Testing
OpenText Vulnerability Assessment & Penetration TestingOpenText Vulnerability Assessment & Penetration Testing
OpenText Vulnerability Assessment & Penetration Testing
Marc St-Pierre
 
9861615390 Satta Dpboss Satta Matka Satta
9861615390 Satta Dpboss Satta Matka Satta9861615390 Satta Dpboss Satta Matka Satta
sim owner details | +923099554040 | sim owner details pakistan
sim owner details | +923099554040 | sim owner details pakistansim owner details | +923099554040 | sim owner details pakistan
sim owner details | +923099554040 | sim owner details pakistan
ownerdetailssim
 
How to Handle Open Web Application Security Project(OWASP) Top Vulnerabilities
How to Handle Open Web Application Security Project(OWASP) Top VulnerabilitiesHow to Handle Open Web Application Security Project(OWASP) Top Vulnerabilities
How to Handle Open Web Application Security Project(OWASP) Top Vulnerabilities
coast550
 
QuickBooks Unrecoverable Error...........
QuickBooks Unrecoverable Error...........QuickBooks Unrecoverable Error...........
QuickBooks Unrecoverable Error...........
lilya092000
 

Recently uploaded (20)

The Late Samuel Sekyere Safo-Ankoma Funeral Booklet
The Late Samuel Sekyere Safo-Ankoma Funeral BookletThe Late Samuel Sekyere Safo-Ankoma Funeral Booklet
The Late Samuel Sekyere Safo-Ankoma Funeral Booklet
 
Generate Revenue with Contact Center Business Model Strategy
Generate Revenue with Contact Center Business Model StrategyGenerate Revenue with Contact Center Business Model Strategy
Generate Revenue with Contact Center Business Model Strategy
 
How Can I Apply in India (2024) for a US B1/B2 Visa Renewal?
How Can I Apply in India (2024) for a US B1/B2 Visa Renewal?How Can I Apply in India (2024) for a US B1/B2 Visa Renewal?
How Can I Apply in India (2024) for a US B1/B2 Visa Renewal?
 
How Does Fantasy Sports Mobile App Make Money?
How Does Fantasy Sports Mobile App Make Money?How Does Fantasy Sports Mobile App Make Money?
How Does Fantasy Sports Mobile App Make Money?
 
How Live-In Care Benefits Chronic Disease Management.pdf
How Live-In Care Benefits Chronic Disease Management.pdfHow Live-In Care Benefits Chronic Disease Management.pdf
How Live-In Care Benefits Chronic Disease Management.pdf
 
Find Sim Owner Details | +447490809237 | Paid Sim Details
Find Sim Owner Details | +447490809237 | Paid Sim DetailsFind Sim Owner Details | +447490809237 | Paid Sim Details
Find Sim Owner Details | +447490809237 | Paid Sim Details
 
一比一原版(UWA毕业证)西澳大学毕业证如何办理
一比一原版(UWA毕业证)西澳大学毕业证如何办理一比一原版(UWA毕业证)西澳大学毕业证如何办理
一比一原版(UWA毕业证)西澳大学毕业证如何办理
 
Bilal Ibrar - Resume 2024 - Digital Marketing
Bilal Ibrar - Resume 2024 - Digital MarketingBilal Ibrar - Resume 2024 - Digital Marketing
Bilal Ibrar - Resume 2024 - Digital Marketing
 
Findlay Evans Waterproofing with AIW - Article July 2019
Findlay Evans Waterproofing with AIW - Article July 2019Findlay Evans Waterproofing with AIW - Article July 2019
Findlay Evans Waterproofing with AIW - Article July 2019
 
Best CRH Sustainability online available
Best CRH Sustainability online availableBest CRH Sustainability online available
Best CRH Sustainability online available
 
How Long Does Vinyl Siding Last and What Impacts Its Life Expectancy?
How Long Does Vinyl Siding Last and What Impacts Its Life Expectancy?How Long Does Vinyl Siding Last and What Impacts Its Life Expectancy?
How Long Does Vinyl Siding Last and What Impacts Its Life Expectancy?
 
How our Rebranding Succeeds in Instilling trust in Every Agri Citizen
How our Rebranding Succeeds in Instilling trust in Every Agri CitizenHow our Rebranding Succeeds in Instilling trust in Every Agri Citizen
How our Rebranding Succeeds in Instilling trust in Every Agri Citizen
 
一比一原版(UIUC毕业证)UIUC毕业证香槟分校毕业证如何办理
一比一原版(UIUC毕业证)UIUC毕业证香槟分校毕业证如何办理一比一原版(UIUC毕业证)UIUC毕业证香槟分校毕业证如何办理
一比一原版(UIUC毕业证)UIUC毕业证香槟分校毕业证如何办理
 
Material Testing Lab Services in Dubai.pdf
Material Testing Lab Services in Dubai.pdfMaterial Testing Lab Services in Dubai.pdf
Material Testing Lab Services in Dubai.pdf
 
PEST CONTROL IN SYDNEY | EXPERT TIPS.pdf
PEST CONTROL IN SYDNEY | EXPERT TIPS.pdfPEST CONTROL IN SYDNEY | EXPERT TIPS.pdf
PEST CONTROL IN SYDNEY | EXPERT TIPS.pdf
 
OpenText Vulnerability Assessment & Penetration Testing
OpenText Vulnerability Assessment & Penetration TestingOpenText Vulnerability Assessment & Penetration Testing
OpenText Vulnerability Assessment & Penetration Testing
 
9861615390 Satta Dpboss Satta Matka Satta
9861615390 Satta Dpboss Satta Matka Satta9861615390 Satta Dpboss Satta Matka Satta
9861615390 Satta Dpboss Satta Matka Satta
 
sim owner details | +923099554040 | sim owner details pakistan
sim owner details | +923099554040 | sim owner details pakistansim owner details | +923099554040 | sim owner details pakistan
sim owner details | +923099554040 | sim owner details pakistan
 
How to Handle Open Web Application Security Project(OWASP) Top Vulnerabilities
How to Handle Open Web Application Security Project(OWASP) Top VulnerabilitiesHow to Handle Open Web Application Security Project(OWASP) Top Vulnerabilities
How to Handle Open Web Application Security Project(OWASP) Top Vulnerabilities
 
QuickBooks Unrecoverable Error...........
QuickBooks Unrecoverable Error...........QuickBooks Unrecoverable Error...........
QuickBooks Unrecoverable Error...........
 

Quality of Performance.pptx

  • 1. 1
  • 2. QUALITY  Define quality, quality control, quality assurance, quality management, quality performance, quality management systems.  Differentiate between quality control and quality assurance  Differentiate between quality management and quality performance  Explain advantages of a good quality management system  Discuss how quality of performance can contribute to the success and/or failure of each business function.  Outline quality indicators for each business function. 2
  • 3. TOTAL QUALITY MANAGEMENT (TQM)  Elaborate on meaning of TQM  Explain the importance of quality circles  Discuss impact if TQM is poorly implemented by businesses  Ways in which TQM can reduce cost of quality 3
  • 5. How quality of performance can contribute to the success and/or failure of each business function General Manageme nt (quality indicators) Human Resource (quality indicators) Production (quality indicators) Marketing (quality indicators) Purchasin g (quality indicators ) Public Relations (quality indicators) Administrati on (quality indicators) Finance (quality indicators) 5
  • 6. QUALITY CONTROL QUALITY ASSURANCE ● Inspection of the final product to ensure that it meets the required standards. ● Includes setting targets/measuring performance and taking corrective measures. ● Carried out during and after the production process to ensure that required standards have been met at every stage of the process. ● Ensures that every process is aimed at getting the product right the first time and prevents mistakes from happening again. 6
  • 7. QUALITY MANAGEMENT QUALITY PERFORMANCE ● Techniques/tools used to design/ improve the quality of a product ● Total performance of each department measured against the specified standards ● Can be used for accountability within each of the business functions ● Can be obtained if all departments work together towards the same quality standards ● Focuses on the means to achieve consistency ● Quality is measured through physical product 7
  • 8. Benefits/Advantages of a good quality management system ● Effective customer services are rendered, resulting in increased customer satisfaction. ● Time and resources are used efficiently. ● Productivity increases through proper time management/using high quality resources. ● Vision/Mission/Business goals may be achieved. ● Business has a competitive advantage over its competitor ● Increased market share/more customers improve profitability. ● Improves business image as there are less defects/returns. 8
  • 9. 1. Contribution of the general management function to the success of a business/quality indicators ● Develop effective strategic plans. ● Efficient allocation of business resources to provide for the successful achievement of long-term and short-term plans ● Effectively communicate shared vision, mission and values. ● Set direction and establish priorities for their business. ● Ensure that all departments/the business meet their deadlines/targets. 9
  • 10. 2. Contribution of the production function to the success of a business/quality indicators ● Provide high quality services/products according to specifications. ● Products and services should be produced at the lowest possible cost to allow for profit maximisation. ● Products must meet customers' requirements by being safe, reliable and durable ● Utilise machines and equipment optimally. ● Accurately calculate the production costs. 10
  • 11. 3.Contribution of the purchasing function to the success of a business/quality indicators ● Buy raw materials in bulk at lower prices. ● Select reliable suppliers that render the best quality raw materials at reasonable prices. ● Place orders timeously and regular follow-ups to ensure that goods are delivered on time. ● Required quantities should be delivered at the right time and place. ● Monitor and report on minimum stock levels to avoid stock-outs. ● Ensure that there is no break in production due to stock shortages. 11
  • 12. 4. Contribution of the marketing function to the success of a business/quality indicators ● Increasing their market share. ● Winning customers by satisfying their needs ● Adhering to ethical advertising practices when promoting products/services. ● Differentiating products in order to attract more customers ● Using pricing techniques to ensure a competitive advantage. ● Determine gaps between customer expectations and actual experiences, so that unhappiness may be diagnosed and addressed 12
  • 13. 5. Contribution of the financial function to the success of a business/quality indicators ● Obtain capital from the most reliable sources. ● Negotiate better interest rates in order to keep financial cost down. ● Draw up budgets to ensure sufficient application of monetary resources. ● Implement credit granting/debt collecting policies to monitor cash flow. ● Draw up accurate financial statements timeously/regularly. 13
  • 14. 6. Contribution of the public relations function to the success of a business/quality indicators ● Dealing quickly with negative publicity ● Providing regular/positive press releases. ● Implement sustainable Corporate Social Investment (CSI) programmes. ● High standard of internal publicity/appearance of buildings/professional telephone etiquette, etc. ● Deliver quality goods/services that promote the image with key stakeholders/ customers/suppliers/government/service providers. 14
  • 15. 7. Contribution of the administration function to the success of a business/quality indicators ● Fast and reliable data capturing and processing systems. ● Make reliable information available to management on tim ● Handle complaints quickly and effectively. ● Use modern technology efficiently ● Easy to recall/find information/documentation. ● Financial documents are kept up to date and recorded accurately. 15
  • 16. 8. Contribution of the human resources function to the success of a business/quality indicators ● Makes sure there is a good recruitment policy that attracts best candidates. ● Ensures fair and equitable selection process ● Fair remuneration packages that is aligned to the industry. ● Offer performance incentives for staff to enhance productivity. ● Good relationship with employees. ● Low rate of staff turnover in the business 16
  • 17.  An integrated system applied throughout the organisation, which helps to provide quality products/services to customers.  Enables businesses to continuously improve on the delivery of products/ services in order to satisfy the needs of customers  Takes steps to ensure the full involvement and co-operation of all employees in improving quality. 17
  • 18.  Solve problems related to quality and implement improvements.  Investigate problems and suggest solutions to management.  Ensure that there is no duplication of activities/tasks in the workplace  Increase employees' morale/motivation.  Quality circles discuss ways of improving the quality of work/workmanship  Create harmony and high performance in the workplace.  Build a healthy workplace relationship between the employer and employee. 18
  • 19.  Setting unrealistic deadlines that may not be achieved.  Employees may not be adequately trained resulting in poor quality products.  Decline in productivity, because of stoppages.  Business reputation/image may suffer because of poor quality/defective goods  Investors might withdraw investment, if there is a decline in profits.  Decline in sales as more goods are returned by unhappy customers.  High staff turnover, because of poor skills 19
  • 20.  Schedule activities to eliminate duplication of tasks.  Introduce quality circles to discuss ways of improving the quality of work.  Share responsibility for quality output amongst management and workers.  Train employees at all levels, so that everyone understands their role in quality management  Work closely with suppliers to improve the quality of raw materials/inputs.  Implement pro-active maintenance programmes for equipment/machinery to reduce/eliminate breakdowns. 20
  • 21. ACTIVITY QUALITY OF PERFORMANCE Businesses implement quality assurance in order to produce quality products. Some managers believe that this can be achieved by focusing on quality management and quality performance. Others argue that the general management function and production function play an important role in implementing total quality management (TQM). Give an in-depth analysis of quality of performance by referring to the following aspects: • Elaborate on the meaning of quality assurance. • Distinguish between quality management and quality performance. • Suggest quality indicators of the general management function and the production function. • Advise businesses on how TQM could impact on the reduction of the cost of quality. 21