Attentive Listening for Better Outcomes - MindShifts
•
1 like•272 views
"Good listening requires attention to the meanings others are bringing to life". Presented by Babette Bensoussan from MindShifts.
Recommended
More Related Content
Viewers also liked
Similar to Attentive Listening for Better Outcomes - MindShifts
Similar to Attentive Listening for Better Outcomes - MindShifts (20)
Recently uploaded
Recently uploaded (20)
Attentive Listening for Better Outcomes - MindShifts
- 1. © THE MINDSHIFTS GROUP 1 LISTENING……. Can you hear me? Presenter : BabeEe Bensoussan
- 2. © THE MINDSHIFTS GROUP 2 • 85% of what we know we have learned through listening • Humans generally listen at a 25% comprehension rate • In a typical business day, we spend 43% of our Wme listening, 30% of our Wme talking, 16% reading and 9% wriWng • However, beware of the silent digital world!
- 3. © THE MINDSHIFTS GROUP 3 WHAT IS LISTENING? LISTENING = -‐ TO MAKE AN EFFORT TO HEAR SOMETHING; TO PAY ATTENTION; TO HEED. 30% of what is spoken is not interpreted exactly how we intended it to be.
- 4. © THE MINDSHIFTS GROUP 4 The biggest communicaWon problem is we do not listen to understand. We listen to reply.
- 5. © THE MINDSHIFTS GROUP 5 LISTENING GAME – TELEPHONE
- 6. © THE MINDSHIFTS GROUP 6 ACTIVE VERSUS PASSIVE LISTENING PASSIVE LISTENING = LISTENING TO HEAR (ie listening to a lecture, watching TV, listening to radio) ACTIVE LISTENING = LISTENING TO UNDERSTAND (ie Any dialog or open discussions)
- 7. © THE MINDSHIFTS GROUP 7 Good listening requires aEenWon to the meanings others are bringing to life.
- 8. © THE MINDSHIFTS GROUP 8 LISTENING GAME – ARE YOU REALLY LISTENING?
- 9. © THE MINDSHIFTS GROUP 9 4 Listening Habits • Noise in the ajc listening • Face value listening • PosiWonal listening • NavigaWonal listening = ConversaWonal Intelligence We listen at all these levels throughout our lives.
- 10. © THE MINDSHIFTS GROUP 10 LISTENING GAME – HABITS
- 11. © THE MINDSHIFTS GROUP 11 Good listening creates trusts. It’s not about you. CONVERSATIONS SHAPE OUR REALITY. We either open up or we close down.
- 12. © THE MINDSHIFTS GROUP 12 5 PRACTICES THAT RAISE INFLUENCE 1. Be open to influence 2. Listen to connect 3. Ask quesWons for which you have no answers 4. Be open to trust 5. Sustain conversaWon flow – refocus, reframe, redirect. Source: ConversaWonal Intelligence by Judith Glasser, The CreaWng WE InsWtute
- 13. © THE MINDSHIFTS GROUP 13 5 MISTAKES THAT LOWER INFLUENCE 1. Ignoring other perspecWve 2. Tell Sell Yell Syndrome 3. Addicted to being right 4. Disengaged listeners – not hearing them! 5. Allowing emoWons to affect listening Source: ConversaWonal Intelligence by Judith Glasser, The CreaWng WE InsWtute
- 14. © THE MINDSHIFTS GROUP 14 6 WAYS TO BETTER LISTENING 1. Show that you care, maintain eye contact 2. Engage yourself, don’t get distracted 3. Be empathic, paraphrase or summarise 4. Don’t judge others, clarify doubts 5. Be mindful, speak less 6. Don’t interrupt
- 15. © THE MINDSHIFTS GROUP 15 LISTENING GAME – PAUSE, STOP, START
- 16. © THE MINDSHIFTS GROUP 16 WANT TO LEARN MORE: • InternaWonal Listening AssociaWon • Book -‐ ConversaWonal Intelligence by Judith Glasser • Coaching -‐ Reflect on what are the challenges with listening for you? What are some of the barriers for you? • How many untapped opportuniWes are you missing out on due to poor listening?
- 17. © THE MINDSHIFTS GROUP 17 WE ARE GIVEN TWO EARS BUT ONLY ONE MOUTH – BECAUSE LISTENING IS TWICE AS HARD AS TALKING.
- 18. © THE MINDSHIFTS GROUP 18 QUESTIONS ? ? ? ? ? ? ?? ? ? ? ? BABETTE@MINDSHIFTS.COM.AU