Supporting Harmonius Workplace Cultures: Embracing and Managing Diversity, Inclusion, and Conflict (WOC 2014)
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Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion, and Conflict Learning outcome: Increase awareness and explore solutions that contribute to improved working environments. “Injustice anywhere is a threat to injustice everywhere”.-Martin Luther King Diversity and inclusion practices represent a corporation’s capacity to effectively utilize an array of talents, cultures, and experiences. This capacity and commitment allows the organization to gain access to creativity and problem solving far beyond what would be available in mono-cultural environments. With this commitment, there is also clear value system that respects the rights of all to be respected and treated fairly. The environment and relationships are among the top factors that contribute to happiness and productivity at work. This workshop will review successful approaches to building productive, inclusive, and harmonious work environments. At the end of this seminar, participants will be able to: a. Identify challenges and issues specific for culture, lifestyle, gender, and career stage b. Explore creative activities to build harmonious workplace cultures c. Explore leadership and diversity strategies to manage conflict in the workplace
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Supporting Harmonius Workplace Cultures: Embracing and Managing Diversity, Inclusion, and Conflict (WOC 2014)
- 1. October 23–25, 2014 SUPPORTING HARMONIOUS WORKPLACE CULTURES Embracing and Managing Diversity, Inclusion and Conflict
- 2. Agenda 2 • Build the right D&I brand and image • Transform organizational culture • Create a plan for excellence in diversity and inclusion leadership • Supporting harmonious workplace cultures Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
- 3. • Diversity & Inclusion should be a tool to help the company accomplish its mission. D+I should be fully tied to the company vision and values. 3 D&I Brand and Image Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
- 4. Diversity & Inclusion Definitions • In organizational terms, diversity simply refers • Inclusion is allowing differences to flourish. 4 to differences. – Valuing those differences and finding similarities to enhance collaboration, teamwork, engagement, and performance. – Creating a climate and culture that allows differences to add value to an organization. Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
- 5. Diversity & Inclusion Exercise 5 The answer is green Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
- 6. Transform Organizational Culture Top Down 6 Gain Senior Leadership Support and Commitment Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
- 7. Transform Organizational Culture Bottom Up Engage your employees 7 What does D&I mean to employees? In their own words… Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
- 8. Transform Organizational Culture: Communicate • Communicate D+I 8 Commitment Internally and Externally – Employees, stakeholders, and customers should understand your company’s D+I commitment and how it directly ties to the company’s overall strategy, vision, and values Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
- 9. Supporting Harmonious Workplace Cultures 9 Heritage/Ancestry Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict Where You Grew Up Racial/Ethnic/Cultural “Hot Buttons” Gender Messages Group Messages
- 10. Supporting Harmonious Workplace Cultures Managing the Different Generations Similarities between the Generations All generations want: • Work that is interesting • Feeling valued • Employers who understand personal lives are • Clear sense of purpose from employers 10 important Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
- 11. Dimensions of Diversity 11 Organizational Dimensions External Dimensions Geographic Location Internal Dimensions Personality Appearance Ethnicity Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict Shift Personal Habits Religion Corporate/ Field Work Location Function/ Department Tenure Union/ Management/ Non-Union Non-mgmt. Work Experience Educational Background Marital Status Recreational Habits Parental Status Income Age Gender Physical Sexual Ability Orientation Race Adapted from Loden & Rosener, Workforce America and Gardenswartz & Rowe, Diverse Teams at Work
- 12. Create a Plan for Excellence in D&I Leadership Diversity & Inclusion Framework 12 LOW INCLUSION HIGH DIVERSITY LOW DIVERSITY Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict HIGH INCLUSION Adapted from the Guide for Inclusive Leaders, 2006
- 13. Create a Plan for Excellence in D&I Leadership Diversity & Inclusion Framework 13 Competitive Advantage: Low Collaboration: Low Morale: Low Engagement: Low Retention: Low LOW INCLUSION HIGH DIVERSITY Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict Competitive Advantage: High Collaboration: High Morale: High Engagement: High Retention: High Competitive Advantage: Average Collaboration: Average Morale: Average Engagement: Average Retention: Average Competitive Advantage: Low Collaboration: Low Morale: High Engagement: High Retention: High LOW DIVERSITY HIGH INCLUSION Adapted from the Guide for Inclusive Leaders, 2006
- 14. Supporting Harmonious Workplace Cultures Roadmap for Inclusive Leadership 14 Appreciate differences (of self, others and for key issues) INCLUSION Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict Embed and Model inclusion practices into culture Identify & Transform exclusive to inclusive behaviors 1 2 3 DIVERSITY
- 15. Supporting Harmonious Workplace Cultures Inclusive Behaviors in the Workplace 15 • Acknowledge your biases. • Greet others authentically. • Express interest in your team members. – Communicate clearly, directly, and honestly. – Demonstrate active and possibility listening. – Ask others to share their thoughts and experiences and accept their frame of reference as true for them. – Address misunderstandings and resolve disagreements. Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict
- 16. Golden vs. Platinum Rule Treat others as you would want to be treated 16 Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict Treat others the way they would like to be treated
- 17. Questions 17 Supporting Harmonious Workplace Cultures: Embracing and Managing Diversity, Inclusion and Conflict