Learning Objective: Develop skills that lead to increased performance and organizational growth Are you ready to take on more responsibilities, lead a team, and foster career growth for yourself and others? This professional development seminar is designed to help you acquire the skills you need to make a positive difference in your work. You will learn how to elevate your performance and exceed expectations by incorporating essential skills and career development strategies. At the end of this seminar, participants will be able to: 1. Explore traits that create a sense of confidence when taking on new assignments 2. Examine techniques to enhance skills and abilities for career growth 3. Understand the role of a non-manager in the workplace 4. Create a plan to acquire new skills for career success and development potential

2. Power up Your Performance
Essential Skills for Non-Managers
October 14, 2023
2:00 PM – 3:15 PM

3. Shadane Ferraro
Former Y2Y Mentor, World Bank Group
Professional student at MIT
1
2
3
Top 5 strengths: Public Speaker, diplomatic,
Intuitive, Analytical, and Collaborative
Extraterrestrial enthusiast, Quantum Physics,
love country music, Jiggles to dancehall music

4. 4
Director, Organizational Change and Learning
DTE Energy
Top 5 Strengths: Strategic, Communication,
Arranger, Activator and Adaptability
Coach, Advisor, What about…?
A True Middle Child
Married to Jeff for 20 years and mom
to 6 year old Charlotte
• 1
• 2
Kris Dunn
1
2
3
4
5

5. Resource Manager, Leidos (NASA Contract)
Professional Swager, Sports
Advocate, Love to Laugh, Minister
Spoiled Brat – Only Child (Daddy's
Girl) Mom’s Twin
Mother of two handsome sons and Nana
of 4 grands and 2 bonus grands
Sandra F. Richardson
1
2
3
4
5
Top 5 Strengths: Motivator, Peacemaker,
Mentor, Planner, Respectful

6. Learning Objectives
Objective 1. Understand what high
performance is and why it is important
Objective 2. Understand 6 new ways to
power up my individual performance
When thinking how to improve your work performance, it’s important to consider what great looks like
in the context of your job role.
Objective 3. Develop a high-level action
plan to put these new strategies into use

7. 7
What is high performance and why is it
important?
Here are five tips to help you meet and
exceed expectations in your job:
❑ Know what’s expected of you
❑ Create your own high standards
❑ Be self-motivated
❑ Sharpen your skills
❑ Differentiate yourself from your peers
What: Bringing added value
that is unexpected and
contributes to your team,
your company, and your
community in a positive way
Why: Personal fulfillment,
career opportunities, stability

8. Sandra’s Top 3 Ways to Power up Your
Performance
Communication
• Be clear and concise
• Prepare in advance
• Be mindful of nonverbal cues such as body
language
• Practice active listening skills with others
• Watch your tone and how you deliver your
messages
• Build your emotional intelligence skills

9. Sandra’s Top 3 Ways to Power up Your
Performance
Influence (without authority)
• Build trust & positivity through collaboration
• Build relationships by being a team player
• Be confident and consistent in your actions
• Build your expertise in your field
• Understand what motivates others
• Build your skills of persuasion
• Ask leading questions to help guide conversations
• Practice positive reinforcement & recognition
• Monitor and evaluate your outcomes
Authority leads
through position.
Influence builds
others out of
relationships.
- J. Hunt

10. Sandra’s Top 3 Ways to Power up Your
Performance
Feedback- Understand the different types of feedback
Types of
Feedback
Definition Purpose
Appreciation Motivation and Encouragement To see, acknowledge,
connect, motivate and
thank
Coaching Help increase knowledge, skill,
capability, growth, or raise
feelings in the relationship
To help the receiver
expand their knowledge,
sharpen their skills, or
improve their capabilities
Evaluation Tells you where you stand, aligns
expectations, and informs
decision making
To rate or rank the
receiver against a set of
standards,

11. Sandra’s Top 3 Ways to Power up Your
Performance
Feedback
Giving Feedback
• Provide timely feedback to others
• Be constructive and specific, focusing on behaviors
• Balance positive & negative feedback
• Encourage an ongoing feedback loop
Receiving Feedback
• Request periodic feedback from your leader and peers
• Be open-minded when receiving feedback
• Reflect on the feedback and consider how you can apply it
• Express gratitude for the gift of feedback

12. 12
Big Picture/Strategic Thinking
Kristine’s Top 3 Ways to Power up Your
Performance

13. 13
© 2018 NeuroLeadership Institute
Getting better
Improving
Developing skills
Performing better
than you did in the past
Being good
Proving
Demonstrating skills
Performing better than others
Fixed Mindset when challenged Growth Mindset when challenged
https://hbr.org/2016/01/what-having-a-growth-mindset-actually-means
Having a growth mindset
Kristine’s Top 3 Ways to Power up Your
Performance

14. 14
Kristine’s Top 3 Ways to Power up Your
Performance
Navigating Change
Skepticism &
Experimentation
Shock &
Sudden
Awareness
Depression
& Anger
Avoidance Dissatisfaction
Integration &
Satisfaction
Disorientation
& Insecurity
Uncertainty
& Anxiety
Anticipation
& Excitement

15. • Communicate
Effectively
• Influence without
Authority
• Give and Receive
Feedback
• Leverage Big Picture
Thinking
• Have a Growth Mindset
• Navigate Change
Positively
Power up Your Performance – Summary

16. • Choose 1-2 areas of focus
• Identify meetings/opportunities where you can practice
• Identify specific actions you can take
• Find an accountability partner who can observe and provide
feedback
• Share your plans with your leader
• Document your progress and keep moving forward
Power up Your Performance – Take Action

17. Q&A

18. Closing Remarks