Managing Emotional Tension: Strategies for Navigating Personality Disagreements and Conflict in the Workplace

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In any workplace, emotions can run high, leading to conflict and tension that can threaten productivity and relationships. In this session, attendees will learn proven tips and techniques for managing conflict, anger, and emotional tension without damaging relationships. They will explore the 3 C's of conflict communication - being clear, curious, and calm - and discover how to use words that initiate discussion and minimize conflict. Attendees will also learn communication tools for constructive confrontation, methods for maintaining professionalism, and strategies for avoiding win-lose situations. They will also research how to use boundary statements when dealing with an angry person. By the end of this session, attendees will be able to: 1. Understand the 3 C's of conflict communication: Be Clear, Be Curious, and Be Calm. 2. Examine words that initiate discussion and minimize conflict. 3. Explore communication tools for constructive confrontation. 4. Discuss methods for maintaining professionalism and avoiding win-lose situations. 5. Research how to use boundary statements when dealing with an angry person.

Career

Managing Emotional Tension:
Moderator: Angela Peek
Analytics Manager - Leidos
Panelist: Lisa Davis
Service Delivery Manager - Leidos
Panelist: Shannon (Armfield) Bigogno
Divisional Practice Lead - Actalent
Strategies for Navigating Personality Disagreements
and Conflict in the Workplace

3
Objectives
• Understand the 3 C's of conflict communication: Be Clear, Be Curious,
and Be Calm.
• Examine words that initiate discussion and minimize conflict.
• Explore communication tools for constructive confrontation.
• Discuss methods for maintaining professionalism and avoiding win-lose
situations.
• Research how to use boundary statements when dealing with an angry
person.

4
5 Strategies for managing difficult personalities
1. It’s not about you: Do not take it personally. They may not be at their best.
2. Set Boundaries: Think of the way you apply boundaries as a dial, for some
difficult individuals you may need to dial up the boundaries and for some softer
people you may need to dial it back.
3. Develop Relationships: Boundaries in balance with relationships softens
impact of interactions and improves empathy.
4. Self-Regulation: You are responsible for your actions and reactions. Distance
yourself from the source of stress - go for a short walk; take a mental health
day; practice relaxation skills (meditation, mindfulness).
5. Have trusted support: Have a support system outside of work; discuss or vent
with an impartial party; venting is healthy.

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Managing Emotional Tension: Strategies for Navigating Personality Disagreements and Conflict in the Workplace

2. Managing Emotional Tension: Moderator: Angela Peek Analytics Manager - Leidos Panelist: Lisa Davis Service Delivery Manager - Leidos Panelist: Shannon (Armfield) Bigogno Divisional Practice Lead - Actalent Strategies for Navigating Personality Disagreements and Conflict in the Workplace

3. 3 Objectives • Understand the 3 C's of conflict communication: Be Clear, Be Curious, and Be Calm. • Examine words that initiate discussion and minimize conflict. • Explore communication tools for constructive confrontation. • Discuss methods for maintaining professionalism and avoiding win-lose situations. • Research how to use boundary statements when dealing with an angry person.

4. 4 5 Strategies for managing difficult personalities 1. It’s not about you: Do not take it personally. They may not be at their best. 2. Set Boundaries: Think of the way you apply boundaries as a dial, for some difficult individuals you may need to dial up the boundaries and for some softer people you may need to dial it back. 3. Develop Relationships: Boundaries in balance with relationships softens impact of interactions and improves empathy. 4. Self-Regulation: You are responsible for your actions and reactions. Distance yourself from the source of stress - go for a short walk; take a mental health day; practice relaxation skills (meditation, mindfulness). 5. Have trusted support: Have a support system outside of work; discuss or vent with an impartial party; venting is healthy.

Managing Emotional Tension: Strategies for Navigating Personality Disagreements and Conflict in the Workplace

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