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Case Study:
The Role Of CSR In Developing Brand Loyalty
Sean Rach, Brand & Corporate Affairs
Prudential Corporation Asia
All Rights Reserved 1
All Rights Reserved 2
Three Brand Loyalty Drivers

Financial

Emotional/
Social

Structural

$$$
-------Rewards

Friends
---------Trust

Can’t Leave
-------------Locked

All Rights Reserved
“CSR & Sustainability – if done correctly –
is the “how” of building trust in Asia Pacific.”
All Rights Reserved 4
Always Listening, Always Understanding

“We do well, by doing good …”
All Rights Reserved 5
CSR - Our Approach

All Rights Reserved 6
Why: Financial Literacy – A Genuine Need
Following the global financial crisis,
financial literacy and how to gain it
became a significant concern for
families, governments, and
businesses across Asia.

All Rights Reserved 7
Source: Visa Financial Literacy Survey 2012
All Rights Reserved 8
Why: Listening to Asian families
Commissioned proprietary research that
revealed a need for financial literacy tools:
• 95% of Asian parents said kids should learn
money management skills
• 98% of Asian parents said teaching children
money skills starts with them
• Only 13% of Asian parents consider their kids’
money skills to be very good

• 94% of Asian parents would use a TV/ Internet
entertainment programme that teaches money
management skills
All Rights Reserved 9
How: Strategic Partnership
 Developed a unique property targeting families with 7-12 year olds
– Bringing Financial Literacy to a younger audience
– Significantly broadening our reach

 Teamed up with Cartoon Network and Dr. Alice Wilder to
introduce a unique, immersive learning experience to inspire kids.

Dr. Alice Wilder

All Rights Reserved 10
Financial Literacy Program
All Rights Reserved
What: Meet the Band

Justin
Entrepreneurial

Charity

Pepper
Reckless

Giving

Zul
Sensible

Bobby

Prudence

Gentle Giant

Smart

All Rights Reserved 12
What: 3-minute “Music Videos”
 Four key money management concepts:

 Each episode highlights a concept and brings it to life
1: Earn, Save, Spend, Donate
2: It’s Got to be Earned
3: Entrepreneur
4: Grow Money
5: Saving for Success
6: Just in Case
7: Spend Your Money Wisely
8: Please Little Spender, Think!
9: Charity
10: When You Get Money
All Rights Reserved 13
All Rights Reserved
All Rights Reserved
All Rights Reserved
All Rights Reserved
All Rights Reserved
“Entrepreneur” Game: Virtual Lemonade Stand

All Rights Reserved
All Rights Reserved
Cha-Ching Band Manager App

125,000+ Downloads - 1,000,000 + Sessions - Avg session 23 min - Duration per user 4+ hours
All Rights Reserved 21
Pocket Money Manager

All Rights Reserved
All Rights Reserved
At Home Activities
Financial Literacy: School Contact Programme
Over 45,000 children reached in Hong Kong, Philippines, Thailand, Singapore & Taiwan

All Rights Reserved
Philippines: MoA Signing with Dept of Education

In 2012, the Memorandum of Agreement was signed with the Department of
Education to make Cha-Ching part of the public primary school curriculum.

26
Indonesia & Singapore: Cha-Ching on Air

Airline Garuda Indonesia carried Cha-Ching on more than
2,000 flights in Jul and Aug 2012.

+

Singapore Airlines will carry Cha-Ching on more than
16,000 flights in Oct and Nov 2012.
All Rights Reserved 27
Social Media Engagement

Cha-Ching Facebook Page
Over 81,000 fans
Geo-targeted wall updates across the region

Cha-Ching Youtube Channel
Over 480,000 views since launch
Localized subtitled playlists
All Rights Reserved 28
Measuring Effect: Are Kids More Money Smart Now?
A post launch survey conducted in April shows the double digit
increases in awareness of the four basic concepts: EARN, SAVE,
SPEND, DONATE
•Earn: 10 pts increase in awareness of earning to get money
•Save: 18 pts increase in awareness of savings when receiving
money; 19 pts increase in the use of a money box or bank to
save.
•Spend: 20pts increase in those who think one should seek the
best price and determine if the item is a ‘need’ or a ‘want’
•Donate: Awareness of “donate/charity” tripled

All Rights Reserved 29
Financial Literacy: Cha-Ching Season Two
3 new music videos were developed based research findings - - desire to learn
about budgeting, electronic transactions and the basics of investing.

Back to the Budget

Invisible Money

I Make Money Too

Localized versions: the website, online game, iPhone app, At-Home
activities; and subtitling of all episodes
Re-composing songs: for Thai, Bahasa Indonesisa, Bahasa Malaysia,
Vietnamese, Korean, Chinese (Cantonese/Mandarin), and Khmer.

30

All Rights Reserved
Top Rated Children’s Program in Asia

#1 in the Philippines

Top 10 in South East Asia

All Rights Reserved 31
“Season 3” Launch

All Rights Reserved 32
Cha-Ching - Multi-Touch Points

TV

Website

Mobile App

Facebook

Parent Activities

Apps

Video Games

You Tube

At Home ↔

With Parents ↔

On the Go ↔ In Schools
All Rights Reserved 33
Cha-Ching - Multi-Touch Points

Parents Research

Premiums

Posters/Print Ads

Leaflet/DVD Booklet

School Program

Comic Strip

Online Advertising

Mascot Characters

At Home ↔

With Parents ↔

On the Go ↔ In Schools
All Rights Reserved 34
More Cha-Ching!
Government Relations
Parent & Family Events
School Engagement
Long-Term Brand Building
Customer Goodwill

Employee Engagement
Social Media
All Rights Reserved 35
Thank You!
www.cha-ching.com

All Rights Reserved 36

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Prudential sean rach

  • 1. Case Study: The Role Of CSR In Developing Brand Loyalty Sean Rach, Brand & Corporate Affairs Prudential Corporation Asia All Rights Reserved 1
  • 3. Three Brand Loyalty Drivers Financial Emotional/ Social Structural $$$ -------Rewards Friends ---------Trust Can’t Leave -------------Locked All Rights Reserved
  • 4. “CSR & Sustainability – if done correctly – is the “how” of building trust in Asia Pacific.” All Rights Reserved 4
  • 5. Always Listening, Always Understanding “We do well, by doing good …” All Rights Reserved 5
  • 6. CSR - Our Approach All Rights Reserved 6
  • 7. Why: Financial Literacy – A Genuine Need Following the global financial crisis, financial literacy and how to gain it became a significant concern for families, governments, and businesses across Asia. All Rights Reserved 7
  • 8. Source: Visa Financial Literacy Survey 2012 All Rights Reserved 8
  • 9. Why: Listening to Asian families Commissioned proprietary research that revealed a need for financial literacy tools: • 95% of Asian parents said kids should learn money management skills • 98% of Asian parents said teaching children money skills starts with them • Only 13% of Asian parents consider their kids’ money skills to be very good • 94% of Asian parents would use a TV/ Internet entertainment programme that teaches money management skills All Rights Reserved 9
  • 10. How: Strategic Partnership  Developed a unique property targeting families with 7-12 year olds – Bringing Financial Literacy to a younger audience – Significantly broadening our reach  Teamed up with Cartoon Network and Dr. Alice Wilder to introduce a unique, immersive learning experience to inspire kids. Dr. Alice Wilder All Rights Reserved 10
  • 12. What: Meet the Band Justin Entrepreneurial Charity Pepper Reckless Giving Zul Sensible Bobby Prudence Gentle Giant Smart All Rights Reserved 12
  • 13. What: 3-minute “Music Videos”  Four key money management concepts:  Each episode highlights a concept and brings it to life 1: Earn, Save, Spend, Donate 2: It’s Got to be Earned 3: Entrepreneur 4: Grow Money 5: Saving for Success 6: Just in Case 7: Spend Your Money Wisely 8: Please Little Spender, Think! 9: Charity 10: When You Get Money All Rights Reserved 13
  • 19. “Entrepreneur” Game: Virtual Lemonade Stand All Rights Reserved
  • 21. Cha-Ching Band Manager App 125,000+ Downloads - 1,000,000 + Sessions - Avg session 23 min - Duration per user 4+ hours All Rights Reserved 21
  • 22. Pocket Money Manager All Rights Reserved
  • 25. Financial Literacy: School Contact Programme Over 45,000 children reached in Hong Kong, Philippines, Thailand, Singapore & Taiwan All Rights Reserved
  • 26. Philippines: MoA Signing with Dept of Education In 2012, the Memorandum of Agreement was signed with the Department of Education to make Cha-Ching part of the public primary school curriculum. 26
  • 27. Indonesia & Singapore: Cha-Ching on Air Airline Garuda Indonesia carried Cha-Ching on more than 2,000 flights in Jul and Aug 2012. + Singapore Airlines will carry Cha-Ching on more than 16,000 flights in Oct and Nov 2012. All Rights Reserved 27
  • 28. Social Media Engagement Cha-Ching Facebook Page Over 81,000 fans Geo-targeted wall updates across the region Cha-Ching Youtube Channel Over 480,000 views since launch Localized subtitled playlists All Rights Reserved 28
  • 29. Measuring Effect: Are Kids More Money Smart Now? A post launch survey conducted in April shows the double digit increases in awareness of the four basic concepts: EARN, SAVE, SPEND, DONATE •Earn: 10 pts increase in awareness of earning to get money •Save: 18 pts increase in awareness of savings when receiving money; 19 pts increase in the use of a money box or bank to save. •Spend: 20pts increase in those who think one should seek the best price and determine if the item is a ‘need’ or a ‘want’ •Donate: Awareness of “donate/charity” tripled All Rights Reserved 29
  • 30. Financial Literacy: Cha-Ching Season Two 3 new music videos were developed based research findings - - desire to learn about budgeting, electronic transactions and the basics of investing. Back to the Budget Invisible Money I Make Money Too Localized versions: the website, online game, iPhone app, At-Home activities; and subtitling of all episodes Re-composing songs: for Thai, Bahasa Indonesisa, Bahasa Malaysia, Vietnamese, Korean, Chinese (Cantonese/Mandarin), and Khmer. 30 All Rights Reserved
  • 31. Top Rated Children’s Program in Asia #1 in the Philippines Top 10 in South East Asia All Rights Reserved 31
  • 32. “Season 3” Launch All Rights Reserved 32
  • 33. Cha-Ching - Multi-Touch Points TV Website Mobile App Facebook Parent Activities Apps Video Games You Tube At Home ↔ With Parents ↔ On the Go ↔ In Schools All Rights Reserved 33
  • 34. Cha-Ching - Multi-Touch Points Parents Research Premiums Posters/Print Ads Leaflet/DVD Booklet School Program Comic Strip Online Advertising Mascot Characters At Home ↔ With Parents ↔ On the Go ↔ In Schools All Rights Reserved 34
  • 35. More Cha-Ching! Government Relations Parent & Family Events School Engagement Long-Term Brand Building Customer Goodwill Employee Engagement Social Media All Rights Reserved 35