1. CURRICULUM VITAE CV Catherine
Personal Details
Name : Catherine Katile
Age : 27 years
Nationality : Kenyan
Marital status : Married
Telephone : 0724 945 750
E-mail : ktlcatherine@yahoo.com or katile.catherine@gmail.com
Education
Institution Degree(s) or diploma(s) obtained:
Year
Kenya Institute of
Management (KIM)
Diploma in project management April 2016- to date
Makerere University Bachelor Business Administration (Finance
Concentration)-Second Class Honours
2008-2011
Graffins College Diploma in Marketing 2008
Tororo Progressive Academy Advanced Certificate of Education 2006-2007
Other Training and Skills
Proficient in Microsoft office Applications
Customer care ,office and information management
Interpersonal and communication skills
Financial Accounting
Strategic Management skills
Research and project planning skills
Work experience
 March 2014-todate, Customer Service Officer- Kenya Women Microfinance Bank.
 Decipher customer needs and offer the best solution based on proper company policies
 Effectively communicate ideas, suggestions and answers to customers.
 Refer customers to people who specialize with the type of problem or query they present
 troubleshoot problems related to customer finances and management;
 credit appraisals
 learn sales techniques to entice customers to try new bank products and services;

2. CURRICULUM VITAE CV Catherine
 Promote bank products and services
 Cross selling bank products
 Mobilizing deposits
 Maintaining regular internal (to staff) and external (to customers) communication on Customer Service
matters.
 Ordering of new atm cards and processing of mobile banking services
 ensuring customers are promptly served
 Co-rdinating all front office activities
 Conducting snap checks as assigned by the branch manager from time to time
 Perform any other duties as assigned from time to time
 Ensure proper identification/Verification of a customer
 April 2012- March 2014,Marketing Manager –Pestmatic Limited
Duties
Develop and protect the reputation of Pestmatic, its brand, and its products
Plan and implement marketing strategy for the company
Plan and implement market segmentation, sales strategy, and customer service plans
Maintain and develop new and existing distribution network customers
Plan and implement direct marketing, advertising, promotion and public relations efforts
Master the true cost of goods, profit margin, and develop the optimal pricing model
Creation and development of appropriate distribution channels
Identification and articulation of competitive threats and opportunities
Serve as internal company champion of customer requirements (e.g. quality satisfaction), competitive
dynamics, market trends and product strategy
 Jan 2012-March 2012 Assistant Sales and Marketing -Pestmatic
Duties
 Assist in all aspects in the Sales and Marketing department which includes support, development and
distribution of sales and marketing materials.
 Assist in the implementation of RAM marketing programs through magazine advertising, direct mail, sales
manual, website etc.
 Copy writing of press releases ad copy

3. CURRICULUM VITAE CV Catherine
 Maintain schedules, deadlines and appointments for sales and marketing department
 Assist in keeping sales manual current in paper and electronic form.
 Assist in management and update of the website
 Communicate effectively with staff and external support vendors.
 Assist in development of a product catalogue
 November, 2011-Dec 2011 Enumerator –World Food Programme (WFP)
Duties
 Conducting interviews that included beneficiaries, key informants and traders in 3 districts that included
Narok, Machakos and Koibatek district
 Ensuring that the data provided is accurate
 Data quality assurance
 2010- Administrative Intern at Artfields Graphics ltd-Uganda
Duties
 Drafting quotations, appointment timetables
 Compilation and interpretation of bid processes for various organizations
 Credit control
 Public relations
 General administrative tasks as required by the organization
 Management practices
Achievements and awards
 Participant 3rd
Global Model United Nation Conference-Republic of South Korea (2011)
 Drafts Person 3rd
Uganda Model United Nations- Combating Maternal Death-Uganda (2011)
 General Secretary United Nations Association Makerere University chapter- Makerere university(2010/11)
 Participant Inter university youth training workshop. Reducing child mortality rates (2010)
 Drafts person East African Youth Conference on the MDGS-Kenya (2010)
 Treasurer United Nations Association of Uganda Makerere university business school (2009/2010)
 Participant Interuniversity workshop-Makerere ( 2009)
 Participant Training on intelligent common sense-Makerere University (2009)

4. CURRICULUM VITAE CV Catherine
 Self-selling and public speaking workshop Makerere (2010)
 General secretary Organizing committee of finalists party Tororo Progressive Academy(2007)
 Member United nations association of Uganda mubs chapter-Makerere(2008-2009)
 Information prefect Tororo Progressive Academy(2006-2007)
Referees
FRANCIS MUIRURI
MANAGING DIRECTOR
XPEST LTD
MOBILE: 0714 113826, 0735855659
Email: fmuiruri@pestmaticke.com.

5. CURRICULUM VITAE CV Catherine
BONIFACE MWANGI
CUSTOMER SERVICE MANAGER
KENYA WOMEN MICROFINANCE BANK
MOBILE: 0721869331
MR. MATAMA ROGERS
LECTURER MAKERERE UNIVERSITY BUSINESS SCHOOL
CEO LUCKY FAMILY BUSINESS
MOBILE NUMBER +256 772 469 492
Email rmatama@yahoo.com.

6. CURRICULUM VITAE CV Catherine
BONIFACE MWANGI
CUSTOMER SERVICE MANAGER
KENYA WOMEN MICROFINANCE BANK
MOBILE: 0721869331
MR. MATAMA ROGERS
LECTURER MAKERERE UNIVERSITY BUSINESS SCHOOL
CEO LUCKY FAMILY BUSINESS
MOBILE NUMBER +256 772 469 492
Email rmatama@yahoo.com.