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Education marketing

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Education marketing

  1. 1. Marketing of Educational Services
  2. 2. Education  Education in its broadest sense is any act or experience that has a formative effect on the mind, character, or physical ability of an individual.  Education is the process by which society deliberately transmits its accumulated knowledge, skills and values from one generation to another through institutions.
  3. 3. Need for Marketing Educational services  Need to ―market‖ their services has not really been felt by the educational sector  This is because there is always Demand>Supply  But in the recent years, there is a shift in trends
  4. 4. Cont…  Large number of institutions for specialized fields have been set up in the recent years for fields like Management and computer education  This has lead to increase in competition
  5. 5. Cont…  This makes them come face to face with questions like  Product differentiation,  product extension,  diversification  and service integration
  6. 6. Education as a service  Services are those separately identifiable, essentially intangible activities, which provide want satisfaction and are not necessarily tied to the sale of product another service
  7. 7. Cont…  Education as a service can be said to be providing an intangible benefit (Increment in knowledge, aptitude, professional expertise, skill) produced with the help of a set of tangible (infrastructure), and intangible (faculty expertise and learning) aids.
  8. 8. Points to be noted  A consumer may have tangible physical evidence to show for the service exchange transaction  But the actual benefit accrued is purely intangible in nature  Education is a service which is geared primarily to the consumer market
  9. 9. Characteristics  Intangibility  Perishability  Inseparability  Other
  10. 10. Intangibility  Education is an Intangible dominant service—Impossible to touch, see or feel Standardization is difficult  Lack of Standardization opens up marketing opportunity of differentiated need based course packages  Education as a service cannot be patented
  11. 11. Perishability  Production and consumption are simultaneous activities  No inventories can be made up Eg:- A lecture scheduled cannot be stored
  12. 12. Inseparability  It is impossible to separate a service from the provider  There is a need for the service provider to be present when the service is to be performed and consumed  This limits the scale of operations—The number of providers available would define the number of simultaneous performances possible
  13. 13. Other Characteristics  High Fixed cost, Low Variable Cost  Specialized and need based  Competition  Customer limitations  Lack of ownership  Heterogeneity
  14. 14. Marketing Strategies ::::Before Deciding on the Marketing Mix, Educational Institutes should answer certain basic Questions::::  What Business are we in?  Who are our customers and What benefits they seek?
  15. 15. Cont…  Criteria that students apply:-  Reputation of the institute  Number of applicants keen to enroll in the course  Past success rate of placement  Faculty expertise  Width of specialization offered  Infrastructural facilities  Fees
  16. 16. Cont…  How can we build or defend our competitive position?  What is our entry strategy?  How should we offer new service offers that help/strengthen the competitive position?
  17. 17. Marketing Mix MARKETING MIX ADULT EDUCATION ELEMENTARY EDUCATION SECONDARY EDUCATION VOCATIONAL EDUCATION HIGHER EDUCATION
  18. 18. 7 P‘s Marketing Mix Product Price Place PromotionPeople Physical Evidence Process
  19. 19. Product  Range-  Quality Level-  Brand Name-  Post Transactional Service-
  20. 20. Price  Level  Discounts (Scholarships)  Allowances  Commissions  Payment Terms  Consumers percived value  Quality/price relationship
  21. 21. Place  Location  Accessibility  Distribution Channels  Distribution Coverage
  22. 22. Promotion  Advertising  Personal selling  Sales promotion  Publicity  Public relations
  23. 23. People  Personnel  Training  Commitment  Incentives  Attitudes  Degree of involvement  Customer contact
  24. 24. Physical evidence  Environment  Furnishings  Layout  Noise levels  Facilitating goods
  25. 25. Process  Polices  Procedures  Mechanism  Employee discretion  Customer involvement  Flow of activities
  26. 26. Case Studies
  27. 27. Case Study: MT Educare  Founded in 1984 in Mulund, Mumbai as small coaching classes as Mahesh Tutorials  Vision : GREAT ( Global Reach in Education And Training)  Now 162 centers across Maharashtra, Gujarat, Tamil Nadu, Karnataka and Dubai  Turnover in 2012-13 : 1.28 billion (US$20 million)  1000 Teachers, 51000 students and 1200 support staffs
  28. 28. MT Educare Pvt. Ltd.  Courses offered  Std. 9th & 10th (English & Marathi medium) (SSC, ICSE, CBSE boards)  Science tutorials for Std. 11th and 12th  Commerce tutorials from Std. 11th to C.A.  Engg. & Medical Entrance tests  Corporate training  English language & personality development  Training in banking programmes  Diversification: ‗Little Tigers‘ ( Nurseries),  Main stream education: College at Manglore.
  29. 29. Marketing strategies  Positioning : One stop solution provider for all educational and training needs  First coaching class to have tied-up with foreign educational body Cambridge International Examination (CIE) to secure their FDI. SKCM International school in Ghatkopar. (CPT,IIT/CET etc.)  First coaching class to start its own IPO in 2010  Mahesh Shetty as brand: ‗Visionary Entrepreneur‘ to ‗Corporate Entity‘
  30. 30. Promotions ‗HUM SE PUCHHO‘  Helpline for students appearing for board exam (SSC,ICSE,CBSE, and HSC (commerce)  24hrs assistance for students to solve their last minute doubts and boost their confidence level  Period : 4th March to 20th March 2009  10 Lines for English & 5 for Marathi medium SSC students  www.humsepuchho.com
  31. 31. Other promotions  Orientation Program  Personal counseling of each student & parents  Distressing sessions (Music therapies, Meditation programs, Farewell Parties, Felicitation Event in 5 Star hotels)  Events, Picnics, Extra-curricular activities  E-Testing (MHT-CET, CBSE online, CA-CPT, AIEEE, IIT-JEE)  CSR activities : Aasara, Ehsaas, Amcha Ghar, SaNiSa.
  32. 32. Events in MT Educare SEEYA’ 08 AFAE’ 08
  33. 33. Commerce events AFAE’ 08 (Commerce) ONYX Annual Function
  34. 34. General Advertising Methods  Outdoor media: Boards, hoardings, banners, stick- bills. Etc  Print media: Newspapers, Magazines, Newspaper inserts, pamphlets, Brochures etc.  Television ads: Local cable ads  Events : Picnics, Annual functions, Farewell, Felicitation etc.  Sponsorships to events and festival mandals  Add on services : Counseling, ‗Gurukul‘ system  Providing bags, caps, t-shirts, pens, books, note-books with institute‘s name printed on it
  35. 35. Brand Creation & Recall STUDY NOTES BAG
  36. 36. Education expos (One roof concept) TIMES EDU.EXPO INDIA EDUCATION EXPO CHINA
  37. 37. Future scope of Education Mktg.  INTERNET  Mingle Box website - Preparation for CET,CAT entrance tests - Reaching 250 cities through Mobile, Televisison adding the value chain  RCOM & Dial net- To launch academic modules  E- Learning  SMS Marketing
  38. 38. Conclusion  Long journey: ‗GURUKUL‘ system to ‗E-learning‘  Indian Human Resource – Most admired all over the globe. Working in major MNC‘s  ‘EACH ONE TEACH ONE’
  39. 39. Thank You

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