SUMMARY · Having 5+ years of overall professional IT experience in salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator. · Working on the Agile Methodology Process. · Worked closely with Business Users to enable business processes using SFDC. · Experience customizing Standard objects -Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns and custom objects. · Extensively worked on Administrative tasks like Creating objects, fields, Page Layouts, Record Types, Validation Rules, Workflow Rules, Approval process and Email generation according to application requirements. · Experienced in Administration setups for security of application and data like creating profiles, Permission sets, OWDs, sharing settings, Manage Users for granting/restriction of application/Data. · Having good experience on Reports, Dashboards and Report types. · Worked on triggers for custom complex logics where declarative methods like workflows cannot be used/for executing upon different events of record updating/creation. · Created Visualforce pages for customizing/optimizing the UI to the end user for their better performance/interaction with Application. · Worked on writing classes for Visualforce Page Controllers, Triggers. · Worked on writing Test classes to test the Classes, Triggers and increase the cord coverage to more than 75%. · Having Good working knowledge on migrating data from one Sandbox environment to another Sandbox using eclipse and Change sets. · Written apex SOAP web services classes for inbound calls to salesforce and other consumers used Partner WSDL to consume salesforce data. · Experience with Service Cloud and Sales Cloud Functionalities. · Experience working in service cloud, supporting cases, developed workflows, and triggers for automated case resolutions. · Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log. · Implemented Email-to-Case, Case Escalation rules, Case Assignment rules for service request automation · Have good Hand on Experience on Salesforce Service Console set for Case, Account, Contact, task etc. · Extensively worked on communities, setting up knowledge articles and live agents. · Worked with Salesforce tools like Data loader, import wizard, process builder and Eclipse Force.com IDE. · Experience in integration tools like Informatics Cloud, Apex Data Loader and Cast Iron. · Having Good knowledge on HTML, CSS and JavaScript. · Experienced in working with relational databases like Oracle and MYSQL. · Excellent communication and inter-personal skills, accustomed to working in both large and small team environments. · A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources. · Self-motivator, quick-learner, diligent, and a prudent developer with strong problem-solving skills. Salesforce Technologies Salesforc.

1. SUMMARY
· Having 5+ years of overall professional IT experience in
salesforce.com CRM platform with proficiency as a Salesforce
Developer & Administrator.
· Working on the Agile Methodology Process.
· Worked closely with Business Users to enable business
processes using SFDC.
· Experience customizing Standard objects -Accounts, Contacts,
Opportunities, Products, Cases, Leads, Campaigns and custom
objects.
· Extensively worked on Administrative tasks like Creating
objects, fields, Page Layouts, Record Types, Validation Rules,
Workflow Rules, Approval process and Email generation
according to application requirements.
· Experienced in Administration setups for security of
application and data like creating profiles, Permission sets,
OWDs, sharing settings, Manage Users for granting/restriction
of application/Data.
· Having good experience on Reports, Dashboards and Report
types.
· Worked on triggers for custom complex logics where
declarative methods like workflows cannot be used/for
executing upon different events of record updating/creation.
· Created Visualforce pages for customizing/optimizing the UI
to the end user for their better performance/interaction with
Application.
· Worked on writing classes for Visualforce Page Controllers,
Triggers.
· Worked on writing Test classes to test the Classes, Triggers
and increase the cord coverage to more than 75%.
· Having Good working knowledge on migrating data from one

2. Sandbox environment to another Sandbox using eclipse and
Change sets.
· Written apex SOAP web services classes for inbound calls to
salesforce and other consumers used Partner WSDL to consume
salesforce data.
· Experience with Service Cloud and Sales Cloud
Functionalities.
· Experience working in service cloud, supporting cases,
developed workflows, and triggers for automated case
resolutions.
· Worked extensively in customization of Service Cloud
Console by embedding Visualforce pages in custom console
components, highlight panel and interaction log.
· Implemented Email-to-Case, Case Escalation rules, Case
Assignment rules for service request automation
· Have good Hand on Experience on Salesforce Service Console
set for Case, Account, Contact, task etc.
· Extensively worked on communities, setting up knowledge
articles and live agents.
· Worked with Salesforce tools like Data loader, import wizard,
process builder and Eclipse Force.com IDE.
· Experience in integration tools like Informatics Cloud, Apex
Data Loader and Cast Iron.
· Having Good knowledge on HTML, CSS and JavaScript.
· Experienced in working with relational databases like Oracle
and MYSQL.
· Excellent communication and inter-personal skills,
accustomed to working in both large and small team
environments.
· A team player with a strong work ethic, a positive attitude and
the ability to make the best use of individual resources.
· Self-motivator, quick-learner, diligent, and a prudent
developer with strong problem-solving skills.

3. Salesforce Technologies
Salesforce CRM, Apex, Apex Triggers, Apex Classes/
Controllers, Visualforce Pages/Components, Apex Web
Services, Workflow & Approvals, Service Cloud, Case
Management Custom Objects, Dashboards, Snapshots, SOQL,
SOSL, Ajax.
Salesforce Tools
Force.com IDE, Force.com API tools (Data Loader), Force.com
Explorer, Force.com Migration Tool, Force.com Excel
Connector, AppExchange.
Languages
Apex, C, Java, SQL, HTML, DHTML, XML, CSS, Java Script,
JQuery, Rest, SOAP, JSON.
Database Servers
SQL Server 2008, My SQL.
Operating Systems
Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 /
2003, Linux
CERTIFICATIONS
· Certified Salesforce Administrator.
· Certified Salesforce Platform Developer I.
WORK EXPERIENCE
· Used the sandbox for testing and migrated the code to the
deployment instance after testing.
· Used Force.com developer toolkit including Apex Classes,
Apex Triggers and Visual force pages to develop custom
business logic.
· Customized application to extend Salesforce functionality and
wrote Apex Classes to provide functionality to the visual pages.
· Implemented/Implementing Security Settings and configured

4. profiles and permission sets.
· Experience working in service cloud, supporting cases,
developed workflows and triggers for automated case
resolutions.
· Using Reports in Power Bi (Metrics and Sales Forecast
Dashboards)
· Implemented Apex Data loader “Command Line Interface
(CLI)” to automate the data loading process.
· Designed various Webpages in Visual Force for customers to
select a variety of services.
· Customized Accounts, Contacts, Leads, Campaigns and Cases.
· Customized several Validation Rules, tasks, Workflow rules,
Triggers, Apex classes to achieve the complex business
functionality.
· Mobile App Integration with Salesforce
· Created page layouts, search layouts to organize fields, custom
links, related lists and other components on a record detail and
edit pages according to application requirements.
· Profile based permissions on fields and objects are enforced.
Environment: Saleforce.com platform, Apex, Visual Force,
Data Loader, Workflow & Approvals, Reports, Custom
Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales
cloud, Service cloud, Security Controls, Visualforce
Controllers, Sandbox data loading, Data Loader
Description: $110 Billion Revenue Organization that provides
Healthcare Coverage, Software and Data Consultancy Services.
The Project at UHG involves migration from Legacy System to
Salesforce and Entitlement of Case.
Roles and Responsibilities:
· Customized Accounts, Contacts, Leads, Campaigns and Cases.
· Customized several Validation Rules, tasks, Workflow rules,

5. Triggers, Apex classes to achieve the complex business
functionality.
· Created page layouts, search layouts to organize fields, custom
links, related lists and other components on a record detail and
edit pages according to application requirements.
· Profile based permissions on fields and objects are enforced.
· Involved in Salesforce.com Application Setup activities and
customized the apps to match the functional needs.
· Load/Manage the data using Apex Data Loader.
· Designed, developed and deployed Apex Classes, Controller
Classes, Extensions and Apex Triggers for various functional
needs in the application using the Eclipse IDE.
· Develop Visual Force Pages, Visual Force Custom Controllers
Components, Advanced Search Functionality, Custom Objects,
Analytic Snapshots, Tabs, Tags and Components.
· Created Custom Objects and defined lookup and master-detail
relationships on the objects. Also created junction objects to
establish connectivity among objects.
· Implemented Sales force Service cloud and Opportunity
Management (Case management, Entitlement management,
Product & price book, High volume customer portal, Partner
portal, Visual force sites) for business support and technical
support for its channel customers.
· Designed, implemented and supported Salesforce.com Sales-
and Service Cloud.
· Made new feature enhancements on service cloud console view
and developed some Visual force components.
· Created workflow rules and defined related tasks, time-
triggered tasks, email alerts and field updates to implement
business logic.
· Used SOQL & SOSL with consideration to Governor Limits
for data manipulation needs of the application using platform
database objects.
· Used Force.com web service API for implementing WSDL in
the application for access to data from external systems and web
sites.

6. · Used the sandbox for testing and migrated the code to the
deployment instance after testing.
Environment: Saleforce.com platform, Apex Language, Visual
Force (Pages, Components, Controllers & Extensions),
Data Loader, Apex Triggers, Reports, Custom Objects, Custom
Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.
Description: An ERP and Analytic company helping small and
medium businesses to succeed in their projects without breaking
the bank by assisting them with research, marketing, branding,
customer segmentation (retention and acquisition), RISK
analysis, Target marketing, Data analysis, database creation
(EDW), Excel spreadsheets and pivot Tables.
Roles and Responsibilities:
· Used the sandbox for testing and migrated the code to the
deployment instance after testing.
· Used Force.com developer toolkit including Apex Classes,
Apex Triggers and Visual force pages to develop custom
business logic.
· Customized application to extend Salesforce functionality and
wrote Apex Classes to provide functionality to the visual pages.
· Implemented/Implementing Security Settings and configured
profiles and permission sets.
· Experience working in service cloud, supporting cases,
developed workflows and triggers for automated case
resolutions.
· Implemented Apex Data loader “Command Line Interface
(CLI)” to automate the data loading process.
· Designed various Webpages in Visual Force for customers to
select a variety of services.
· Involved in UI and DB Design for Mobile application.

7. · Involved in SharePoint to Salesforce Automation Process
(SAP) integration.
· Involved in replication of Salesforce CRM data to SharePoint.
· Configured Salesforce (Users, Profiles, Permissions, Record
Types, Page Layouts, Custom Fields/Objects, etc.) and all
required applications.
· Designed Recruiting application including Vendor, Client, and
Staffing custom objects
· Involved in architectural discussions around real time
synchronization of SharePoint Document libraries with
Salesforce content Libraries.
· Created and used Email templates in HTML and Visualforce.
· Used SOQL & SOSL for data manipulation needs of the
application using platform database objects.
· Experience in configuring case routing, email-to-case.
· Worked on the security level setting in the company for all the
levels.
· Used force.com connects to interact Salesforce with lotus
notes to insert contacts and add the emails and also integrate the
chatter with same time (a feature for messaging within lotus
notes).
· Used Salesforce Automation Process (SAP), Created workflow
rules and defined related tasks, time triggered tasks, email
alerts, field updates to implement business logic.
· Designed, and developed Apex Classes, Controller Classes,
extensions and Apex Triggers for various functional needs in
the application.
· Worked as enhancement developer and team member,
performed the roles of Salesforce.com Developer and
Administrator in the organization.
· Responsible for setting up web service integrations.
· Implemented Inside sales telephonic plug-in application
implementation.
· Worked closely with sales team and business analysts and
performed detailed analysis of business and user requirements,
designed the solution by customizing various standard objects

8. of SalesForce.com (SFDC)
Environment: Saleforce.com platform, Apex, Visual Force,
Data Loader, Workflow & Approvals, Reports, Custom
Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales
cloud, Service cloud, Security Controls, Visualforce
Controllers, Sandbox data loading, Data Loader, SQL
Description: The AES Corporation is a Fortune 200 global
power company. We provide affordable, sustainable energy to
17 countries through our diverse portfolio of distribution
businesses as well as thermal and renewable generation
facilities. Our workforce of 21,000 people is committed to
operational excellence and meeting the world’s changing power
needs. Our 2015 revenues were $15 billion and we own and
manage $37 billion in total assets
Roles& Responsibilities:
· Installing, configuring & administering Windows 2003 and
Windows 2008 Enterprise Server.
· Installing and managing Active Directory.
· Configuration of Domain Naming Server (DNS)
· Creating User Accounts, Configuring User Profiles, creating
local and Global Groups and implementing Group Policy.
· Installation of Operating Systems Win Xp, win 2000, Win
2003 etc.
· Installation of various Applications.
· Installation of Antivirus software for the Servers & Clients.
· Configure and Manager AS400 servers with OS 400 Operating
System.
· Troubleshoot and resolve issues in Windows and
VMware operating systems.
· Allocating storage from EMC CLARiiON for VMware and
Windows Operating systems.
· Creating & Managing VMware ESX, Virtual Machines on
VMware environment.

9. · Configure and Manage VMware HA and DRS on ESXi
clusters.
· Snapshot management for VMware ESXi Serves.
Environment:Windows 2000/2003, SMS, SQL server 2000, IIS
6.0, Exchange server 2003, Microsoft WSUS, windows XP,
VMware ESX server and workstation, open filer, IBM TSM,
EMC SAN, SCCM 2007Dell NAS.