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Psychology and High Performance Organizations
- 1. Psychology of High Performance Organizations John Willis @BOTCHAGALUPE
- 2. Psychology and High Performance Organizations John Willis @BOTCHAGALUPE
- 3. Agenda • Introduction & Disclaimer • Part 1 (of) • Devops Survey • Case Study (Sleeping) • Part 2 (and) • Understanding Burnout • Mindsets • Mindfulness
- 4. @botchagalupe • a.k.a. John Willis • Work at Docker • 35 Years in IT Operations • Exxon, Canonical, Chef, Enstratius, Socketplane • Devopsdays Core Organizer • 35 Devopsdays • DOES15 Organizers http://ow.ly/ZclVW
- 5. Overview
- 9. Devops Survey 2015 • Better code quality. • Better testing. • Building apps with testability and deployability in mind. • Creating a culture of continuous improvement. @botchagalupe
- 10. Devops Survey
- 11. Dr Deming’s System of Profound Knowledge
- 13. Part Two (and)
- 14. What is Burnout?
- 16. Lagging Indicators • Health Care Costs • Law Suits • Turnover • Optics
- 18. Leading Indicators • Missed Deadlines • Missed Opportunities • Missed Threats • Less Innovation
- 19. B-DOC DR . Geri Puleo - Burnout During Organizational Change Model
- 20. Industry & Humanity Costs • Leaving the Industry • Suicide
- 23. Three Dimensions (Maslach) • Exhaustion • Emotional exhaustion • Cynicism • Depersonalization • Efficacy • Personal Accomplishment
- 24. MBI
- 26. My MBI
- 28. Six Mismatches • Work Overload • Lack of Control • Insufficient Reward • Breakdown of Community • Absence of Fairness • Conflicting Values
- 29. AWS - Survey
- 30. How to Overcome?
- 32. Men are disturbed not by things, but by the view which they take of them - Epictetus People are disturbed not by things, but by the view which they take of them - Epictetus (modified)
- 33. MBI - Self Assessment
- 34. Mismatch - Self Assessment
- 35. AWS - Survey
- 36. How can you help others? • Talk Talk Talk • Listen Listen Listen • Be Vulnerable • Be Courageous • Be Kind
- 37. Mindsets
- 38. Mindsets • Fixed Mindset • Fixed Belief • Outcome based. • Belief that intelligence and talent, are fixed traits. • Growth Mindset • Alternative Belief • Effort based • Belief that abilities can be developed through dedication and hard work..
- 39. Mindsets Study • Employees in a “growth mindset” company are: • 47% likelier to say that their colleagues are trustworthy, • 34% likelier to feel a strong sense of ownership and commitment to the company, • 65% likelier to say that the company supports risk taking, and • 49% likelier to say that the company fosters innovation.
- 40. The Power of the Placebo Effect • Four Studies • Pain/Morphine • Housekeeper/Fitness • Milkshake/Diet • Wallstreet/Stress
- 41. Stress • Mindsets and Biology • Studies on Death Rates • Blood Vessel Responses • Oxytocin • Challenge Mindsets
- 43. Mindfullness
- 47. • I had a black dog, his name was depression https://www.youtube.com/watch?v=XiCrniLQGYc • Living With a Black Dog https://www.youtube.com/watch?v=2VRRx7Mtep8 • Stress and Depression - A taboo in our time https://vimeo.com/channels/lascot14/106927863 • Be Brave https://vimeo.com/78624749 • Burnout in Information Security http://www.slideshare.net/secburnout/burnout-in-information-security • Feeling Good – The New Mood Therapy http://feelinggood.com/books/ • Happy (the movie) http://www.thehappymovie.com/
- 48. • Karōjisatsu - Blog http://itrevolution.com/karojisatsu/ • Burnout and post-traumatic stress disorder: Dr. Geri Puleo at TEDxSetonHillUniversity https://youtu.be/hFkI69zJzLI • Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley) https://youtu.be/4kLPyV8lBbs • Maslach Burnout Inventory http://www.mindgarden.com/117-maslach-burnout-inventory • My First Year at Chef - Measuring all the things http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss • A typology of organisational cultures http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/ • REVERSING BURNOUT: How to rekindle your passion for your work http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf
- 49. • Why Fostering a Growth Mindset in Organizations Matters http://knowledge.senndelaney.com/docs/thought_papers/pdf/ stanford_agilitystudy_hart.pdf • Change your Mindset, Change the Game: Dr. Alia Crum at TEDxTraverseCit 2014 https://www.youtube.com/watch?v=ev65KnPHVUk • Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley) https://youtu.be/4kLPyV8lBbs • Maslach Burnout Inventory http://www.mindgarden.com/117-maslach-burnout-inventory • My First Year at Chef - Measuring all the things http://www.slideshare.net/nicolefv/nf-final-cheflisametrics2015ss • A typology of organisational cultures http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1765804/ • REVERSING BURNOUT: How to rekindle your passion for your work http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf
- 50. Extra Slides
- 51. I had a black dog, his name was depression World Health Organization (WHO)
- 52. How to Beat the Black Dog World Health Organization (WHO)
- 53. Living With a Black Dog World Health Organization (WHO)