Get Trained Get Certified. Qualify first Level of ITIL® framework. Get versed with best practices of IT Service Management (ITSM). Allign your knowledge with various international quality standards including ISO/IEC 20000.

1. ITIL® Foundation Certification a brief Introduction
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Lets set up Framework
 About ITIL®.
 ITIL® Levels.
 ITIL® Foundation certification.
 BOOSTurSKILLS Training Benefits.
 Preferred for.
 ITIL® Foundation Certification Eligibility Criteria.
 BOOSTurSKILL course Structure.
 Exam structure.
.

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About ITIL®
Information Technology Infrastructure Library ITIL®
 ITIL® (IT Infrastructure Library) Developed by the Cabinet Office, is the most widely
accepted approach to IT Service Management (ITSM).
 The training program & certification designed to lead the participants to an internationally
recognized certification from the UK & AXELOS.
 Provides the set of best practices from public private sectors world wide.
 ITIL® is aligned with various international quality standards including ISO/IEC 20000.
 ITIL® framework is intended to enhance the quality of IT service management
within your individual organization.
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ITIL® Levels
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ITIL® Foundation Certification
ITIL® Foundation
 ITIL® Foundation is 1st level of certification under ITIL ® qualification scheme.
 Most apt for individuals who require a basic understanding of the ITIL framework, helps them
to enhance the quality of IT service management.
 Provide 2 credits to candidate & helps them to climb up ITIL ® qualification scheme
framework.
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BOOSTurSKILLS Training Benefits
 Enhances knowledge from proven best practices in the delivery or support of IT
services.
 Get trained by Trainers having more than 15 years of industry experience & become
well versed with quality IT service delivery.
 Avail course ware in line with ITIL® – Framework, Version 2011.
 Get exam guidance & project management tips from Subject Matter Experts(SME).
 Be part of Domain Specific Professional network (ProNet) group & explore your
knowledge with latest updates.
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Preferred for
 Service delivery Manager.
 Operation support team member.
 Team Leader.
 Team coordinator.
 Project Manager.
 Program Manager.
 System Analyst.
 Functional Manager.
 Any one who has or wishes to have an overview on IT Service Management.
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Certification Eligibility Criteria
Education Background
Preferably Bachelor’s
Degree or more or global
equivalent university
degree.
Project Management Education
Not Required
Experience:
Not Required
Training
Attended Training from an
Registered affiliated training
Organization like
BOOSTurSKILLS.
Pre requisite Certification
Not Require
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BOOSTurSKILL course Structure
 Introduction to ITIL®
 Phase 1: Service Strategy
Processes & Tools within Service Strategy.
 Phase 2: Service Design
Processes & Tools within Service Design.
DAY 1
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BOOSTurSKILL course Structure
 Phase 3: Service Transition
Processes within Service Transition.
 Phase 4: Service Operation
Processes within Service Operation.
 Phase 5: Continual Service Improvement
Processes within Continual Service Improvement.
DAY 2
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BOOSTurSKILL course Structure
 Summarizing overall framework.
 Doubt clearing session.
 Mock test & exam.
DAY 3
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ITIL® Foundation Exam Overview
 Exam Duration : 1 hour
 No of Questions : 40
 Question type: Multiple choice.
 Passing: 26 correct answer ( 65%)
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Happy Learning
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Disclaimer-ITIL® is a registered trade mark of AXELOS Limited
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