James Binder has over 25 years of experience in both information technology and healthcare. He has expertise in areas such as cost evaluation, vendor relations, disaster planning, and process improvement. Binder has managed IT operations departments with up to six staff members and oversaw daily operations. He is currently enrolled in computer forensic certification and cybersecurity degree programs with expected graduation dates in late 2016 and mid-2017. Binder also has over 10 years of experience as a certified nursing assistant, where he assisted with patient care, monitored vital signs, and provided exemplary care.

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James Binder
8253 Elaine Dr | Pittsburgh, PA 15237 | jbinder58@yahoo.com | (412) 367-1910
Professional Profile
Versatile,dedicatedprofessionalwithunique blendof experience andeducationinthe
informationTechnologyandhealthcare industries.Possessing,strongproblemsolving,planning,
and leadershipskills.Calmunderpressure withprovenabilitytoworkeffectivelyinfastpace,
deadline drivenenvironment. Exceptionalinterpersonal skills,withafocusonlisteningand
questioningskills.
Areas of expertise include
Cost evaluation/reduction Vendorrelations
Disasterplanning&recovery ProcessImprovement
Systemconversion&updating Problemdetermination/resolution
Staffing&training Customerservice/support
Policy& procedure development Budgetmanagement
Technical support Documentation
Functional experience
Technical/InformationSystems
Assistedinthe outsourcingof variousPA state agenciestoanoutside Vendor
PlayedkeyrolesinconversionsfromIBMsystem38 to AS400 at three separate organizations
Setupandmaintained file transfersusingclientaccessandftp
Reviewed andimplementprogramtemporaryfix(PTF’s)tomaintainhighefficiency
Developed,implemented,andmaintaineddisasterrecoveryprocedures
Setupupand maintainedsecurity
Negotiatedvendorcontractsformaintenance,supplies,andUPSsystems
Workedwithotherdepartmentsinschedulingdowntime tohave the leasteffectonthe whole
company.
A+ hardware certifiedsince 2004

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James Binder
Management
SuccessfullymanagedMISoperationsdepartmentwithastaff of upto six operatorsina
24/7/365 environment.
Hired,trained,setuptrainingguidelinesforthe indoctrinationof new employees
Setupmonthlystaff meetingsatdifferentorganizationstogetemployeeinvolvement
Performed all departmental scheduling of staff
Oversawdailyoperationsof the Department
Performedemployee evaluations
Implementedanemployeerecognitionprogram atRSL Communicationstoimprove
employeemotivation
SetyearlybudgetforMIS operations department
Consistentlycame underbudgetbykeepingupwithmoderneconomical waystodothings
Medical
Managed andadministernon-narcoticmedicationatappropriate times
Assisted nursingservice personnel withavarietyof patientcare activitiesand relatedservices
necessaryincaringfor the personal needsandcomfortof patients.
Monitoredpatientvital signsandassistpatientswithambulation
Providedexemplarycare andservice byensuringbetweenmealnourishmentisadministered,
suppliesare cleanandsterilized,androomiscared for accordingto standards
Execute dailyCNA tasksaccordingtobestpracticesand hospital regulations
Assistedmedical personalwithcomputerrelatedproblems
Comfortfamilymembersandresidentsduringhardtimesand“baddays”
Education
Currently enrolled at CCAC in Computer Forensic Certification and Cybersecurity
Expected graduation: Computer Forensic Certification 12/2016
Expected graduation: Cybersecurity Associate Degree 06/2017
Associates of Science – Information Systems
Thompson’s Institute of Technology
Harrisburg, PA
Work experience
CertifiedNursingAssistant|2011 to Present
Manor Care , Pittsburgh,PA
CertifiedNursingAssistant|2003 to 2011
VincentianRegency,Pittsburgh,PA
CertifiedNursingAssistant/medicationpasser|2003 to 2009
UPMC CumberlandCrossing,Pittsburgh,PA

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IT OperationsSupervisor|2000 to 2003
RSL COM, USA, Pittsburgh,PA
IT OperationsOutsourcingConsultant |1999 to 2000
AmericanPersonnelHarrisburg,PA
IT SystemsAdministrator/computeroperator|1998 to 2000
Prelude Systems,CampHill,PA
IT OperationsSupervisor|1994 to 1998
J.E. Morgan KnittingMills, Hometown,PA
IT OperationsSupervisor|1991 - 1994
Caldwell Supply,Hazleton,PA