1. Charles L Drakes
13502 Waterford Hills Blvd, Germantown, MD 20874
(M)240-426-3892•(H)301-916-5346 • cdrakes57@verizon.net
PROFESSIONAL PROFILE
ComputerInformationSpecialistwith 25+yearsof experience in Tier2and 3 HelpDesksupport,
Hardware/Software systemanalysisandcybersecurity. Executedrequirements managementand
analytical activitiesforthe U.S.Securities andExchange Commission. Proficiency andexperience in
collectingrequirements fromusers,subjectmatterexperts,developers,andtesters. Deadline and
customer-focused,results-orientedteamplayerwithsolidwrittenandverbal communicationskills. Highly
developedorganizationalandprojectmanagementskillscomplementedbyan outstandingabilitytowork
well withothers. Applyforward-thinkingdirection inpromotingandimplementingavisionthatfosters
organizational excellence.
EXPERIENCE
Computer Specialist 10/2013 – 7/2016
U.S. SecuritiesandExchange Commission/Office of InformationTechnology (OIT), Washington,DC
OIT SECURITY TECHNICAL LIASSON: Bridgedthe gap in communication betweenthe SecurityOperations
Center(SOC) andthe usercommunity toprovide andensure confidentiality,integrity,andavailability
throughpolicyandimplementationacrossmultiple platformsandarchitectures. Providedprogramand
resource managementadvice oninformationtechnologyprojectsandprocurements forthe management
and deliveryof ITsecuritysolutionsandservicesto 5 Divisions,23Offices, and11 Regional Offices.
RISK ASSESMENT RESEARCH & RECOMMENDATION: InvestigatedCloudcomputinginitiatives withriskand
threatimpact assessment. Adhere toFederal RiskandAuthorizationManagementProgram requirements,
National Institute of StandardsandTechnology(NIST) Special Publications standards,Federal Information
ProcessingStandards(FIPS),andotherapplicablegovernmentregulations.
DATA LOSS PREVENTION ANALYST:Researchedincidentsforleakingof sensitive information. Monitored
data sourcesto detectandassessconfigurationcompliance,detectunusual activity,dataleakageof PII
breachand architectural modificationstothe networkinfrastructure. Analyzedfileformats,andsystemsto
determine the best methodsforsecurity logsandartifactstobe monitored. UsedSplunk Enterprise
Analytics tool toanalyze syslogdatatoverify Data LossPrevention(DLP) incidents usingTLSprotocol
encryptionto safe guardPII information.
CUSTOMER SERVICE: Implementedcustomeroutreachtoeffectivelycommunicate relevant cybersecurity
technical informationto a range of audiences andtranslate highly technical informationintonon-technical
termsfor Commissiondivisions,regional customers,endusersandoutside parties.
KEY PROJECTS:
 Technical lead forthe Encase Enterprise CyberSecurityandAnalytics project:assistedthe project
managerwithdevelopmentof the projectcharterand technical scope of the project. Redeployed the
Encase Enterprise Forensicinfrastructure. Assistedthe teamindevelopmentof the runbookthat
included baselineconfiguration,architecturediagrams, andsupportdocumentation.
 Managed the OIT Securityqueue inITSM;pareddown a significantbacklogof 85 incidents toa
manageable level of six inatwo-weektimeframe. Providedtimelycommunication andkeptothers
apprisedof changingconditionsandemergingtechnicalissuesthatimpactedthe work.
 Performedcyberresearchandawarenessof industrystandardswithapplicationtobusinessprocesses
by keepingabreastof existingandplannedpolicesandtechnologies.

2. Charles L Drakes
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 Assistedthe PolicyPrivacygroupwithDLPincidentcasesregardingPIIDataleakage.
 Assistedin the IDS/IPSupgrade deploymentprojectinthe Regional OfficesandHeadquarters.
 ProjectLeadfor the PGP (PrettyGoodPrivacy) encryptionsoftware intothe productlife cycle for
inclusionintothe successful enterprise.
 ResolvedaPIIleakage breach withthe FAA SOCandthe SEC Office of Financial Managementregarding
the prevention of dataleakage of sensitivePIIinformation. FAA andOFM successfully setupaTLS
protocol to preventdataleakage.
 Assistedwith the transition of legacy Privacy PII Archerincidentsinthe new Archerdashboardtool.
Computer Information Specialist 07/2004 - 10/2013
U.S. SecuritiesandExchange Commission,Washington,DC
IMFORMATIONCOMPUTER SPECIALIST: Provided high-leveltechnicalconsultation andassistance tousers
and coordinate the staff’sautomationrequirementsinmeetingtheirneeds. Plannedandoversaw
hardware and software installations,ensuringcompatibility betweencomponentsforLAN communication.
Resolveddifficultcustomersupportrequests, includingintegration andconfiguration-relatedissues.
Supported auser-base of three office divisions of 800+ employees and600+ contractors.
PROJECT COORDINATOR: Performedtechnological assessmentonawide range of informationtechnology
products,servicesandsolutionstoassistusersandmanagementinmakingeffectivedecisionsin
determiningappropriateITproductsolutionsandservicestomeetthe customerneeds.
ANALYSIS: Researched,evaluatedandprovidedfeedbackonproblematictrendsandpatterns andprovided
in-depthanalysisinusersupportmatters.
QUALITY ASSURANCE:AssistOIToperationsandinfrastructure unitswithenhancingtheirproactive
monitoringcapabilities.
PROBLEM SOLVING RESOLUTION FOR CUSTOMERS: Diagnosedandresolved problemsinresponse to
customerreportedincidents. Createdandmaintainedpartnershipswith systemstakeholders,contractors,
and otherdepartmentswithOITdecision-makersinsettingprogramgoalsandestablishingprioritiesto
supportthe SEC informationtechnologymissionandvision. Implementednegotiationswithinternal and
external systemstakeholdersandcustomerstoalign OITstrategyand activitiesto create a commonsense
approach inmeetingcustomerexpectations.
DATA MANAGEMENT:Trackedall helpdeskissuesusingITSM(InformationTechnologyService
Management). Callswere analyzedandroutedusingthe ITIL(InformationTechnologyInfrastructure
Library) workflowprocess. ITSMisusedfor problemcall trackingandensuresthatservice levelsare met
whichinclude managementof contractsandcontractors activities;maintainsinventoriesof hardware and
software,software licenses,spare parts,maintenance history;andproductslists.
CONTRACT/CONTRACTOR MANAGEMENT: Assistedindevelopingservicelevel agreements(SLAs)that
definedrequirementsandexpectationsforthe deliveryof customersupportservices. Developedand
implementedperformance criteriatoensure thatrequirements were achieved.
PROJECT MANAGEMENT:Providedleadershipandoversighttoadhoc customerengagementteamsfor
enterprise projectswith highvisibility. Monitoredcontractorperformance to ensure compliance with
technical requirements,andachievementof projectschedules,while minimizingbudgetover-runsin
followingITgovernance policesandindustryregulations.
Education:

3. Charles L Drakes
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BS inComputerInformationSystemScience,Universityof the Districtof Columbia,WashingtonDC, 1991