Resume for Stephen Drone - IT Manager in Greater Chicago, IL area.

1. 1
STEPHEN DRONE
847-807-9448 | sdrone@sdrone.net | Hoffman Estates, IL 60169 | www.linkedin.com/in/sdrone
IT Manager
Enthusiasticleaderof teamsoperatingresilient,scalable,andsecure infrastructure. Skilledatusing an
analytical, standards-basedapproachalongwithITILservice management principles todrive operational
excellence. Natural learnerwho isasubjectmatterexpert forenterpriseinfrastructure.
IT Operations|Service Delivery |Infrastructure Planning|ProjectManagement| IncidentManagement
 Managed infrastructure teamof 25 at AT&T operatingLAN,WAN,VOIP,andsecurity services
 Managed projectsandledteamsat AkornPharmaceutical upgradingcomputerrooms,
infrastructure,andphysical securityat4 manufacturing/R&Dsites
 Ledand improved incidentresponse,escalation andresolutionprocesses atCSC
WORK EXPERIENCE
AkornPharmaceutical |Lake Forest, IL (viaPatinaSolutions) 2017 – 2019
Network ServicesManager
 LedFDA qualification projecteffortsperformingauditsandIQ/OQonIT infrastructure forGAMP
compliance at8 domesticandinternational sites
 Deployed resilientpower&network architectures toeliminateoutagesand enablecapacity growth
 Managed vendorsperforming construction andnetworkservices
AT&T | Lincolnshire,IL 2014 – 2016
Area Manager
 Managed anddeveloped onshore/offshore teamof 25 operating40,000 Cisco LAN ports,
domesticandinternationalWAN andDMVPN, VOIP andsecurity services
 Exceeded99.99% networkavailabilitySLA throughconsistentapplicationof ITILservice
operation,change,andconfigurationmanagement methodologies
 Ledmatrix reportingteamsmanagingservice deskprocess,fieldservices,incidentescalations,
monitoring, andsecurityincident management
 Negotiated$50,000 in managedservice savingsthroughcontractdue diligence
 Createdrepeatable problemanalysisprocessresultingin99% stakeholder approval
 Mentor andcoach staff viatraining,performance evaluations,andprocessimprovement
CSC | Chicago,IL 2010 – 2014
ClientDeliveryManager
 Managed global teamof 20 operatingLAN,WAN,VoIP,PBX,and securityinfrastructure at112 sites
 Won Global RecognitionAwardfor projectleadershipinsupportof new managedVoIP service
 Deliveredtransitionof 23,000 usersto CiscoUnifiedCommunications platformwhile
prioritizingstability,implementingbestpractices andreducingproblembacklogby70%
 Exceeded99.99% availabilitySLA andincreasedcustomersatisfactionbydriving ITservice
delivery,vendormanagement,andcontractcompliance
 Reduced operatingcosts$3,000,000 by restructuringWAN service

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STEPHEN DRONE
847-807-9448 | sdrone@sdrone.net
CSC | Chicago,IL 2007 – 2010
Managed NetworkSystems Lead
 LedWAN,LAN, firewall, andvoice teamsfor28 U.S. and international sitesserving5000 users
 Completed VoIPcall centercertificationsbymanagingvendors,risk,andimpact
CSC | ArlingtonHeights,IL 2003 – 2007
Network Manager
 Drove outsourcingservice delivery resultstobusinessleadershipincludingoperational
reporting/reviewpresentations,keyperformance indicators,andproblemanalysis
 Trainedglobal supportteamsonBMC RemedyandITILincidentandescalationmanagement
Motorola | ArlingtonHeights,IL 1996 – 2003
Network OperationsManager
 Managed 10 engineersoperatingCiscowired/wirelessnetworks anddatacentersat four
campusesserving9000 people
 Delivered campusre-architecture projectstostandardize on highavailabilitynetworkdesign
resultingin99.999% uptime
 PlannedandimplementedadvancedVoIPnetworkinfrastructure atremote 400 usersite
Motorola | Schaumburg,IL 1996 – 2000
Network Engineer
 Performed MicrosoftandNovellserveradministration
 Completed networkhardware,software andWAN circuitinstallation
 Implementedfirewall,proxy,andVPN services
EDUCATION
Bachelor of Science – Computer Science,Universityof Illinois
ITIL Foundationcertification,Microtrain
CompTIA Security+,Microtrain