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Net Promoters Score
    Action Steps towards AIESEC India’s 2015
AIESEC India’s Local Committee Commitments towards
Increasing the quality of Experiences Delivered and their
action steps.
AIESEC In Bangalore
Preparation
Standardized Prematch Documents Ensuring Right Preparations
& Expectations.

Standardized Matching Template to be used during EP selection.

Two phased induction one to Organization & one to Bangalore &
India

EP News Letter (including Discover India)
Learning Environments

Opening & Closing Conferences.

Learning Partners to give issue based learning to interns & learning
circles.

Interns inducted int TMP & TLP and treated as members.
JD Evolution to ensure professional &
            personal Growth.

Analysis & Evaluation of existing clients & JDs.

Standardization of minimum Quality Requirements.

Feedback Mechanism Specially from previous Interns regarding the
job role and ways to improve that.
Delivery of Promised Logistics



Logistics member included in internal QTF for better accountability
of logistics & also looking into logistics partner.

Better IM of logistics.
AIESEC In Baroda
Preparation
Hosting Entity
Expectation setting.
Cultural, Logistical & Project Preparations
Cultural Integration
EP Buddy System.

Sending Entity
Expectation Setting & Cultural Presentation.
Alignment with AIESEC Values.
Issue & Project preparations.
Crisis Management & Soft Skill Preparations.
Learning Environment.

Opening & Closing conference.

Trainee Events.

Issue based & AIESEC relevance based conversations.

TMP+X, TLP+X
Delivery of Promised Logistics



Covered in preparations (Previous Slide)
JD Contribution to Personal &
           Professional Growth
Purpose & Objective based.

Must have predefined goals.

Entrepreneurial Job Role
AIESEC In Chandigarh
Preparation

Induction Conference (EPIC).

Expectation setting.

Documentation.

EP Buddy System.
Learning Environment

Conferences.

Virtual Spaces.

Learning Circles.

Membership.

TMP+X, TLP+X

Self-Introspection & Discovery.
AIESEC In Delhi
Preparation



Send XPP, MQPD, Welcome Kit

Webinar for induction
Learning Environment



TMP/TLP on exchange

EPICS

External Collaboration
JD Contribution to Personal &
            Professional Growth



1:6 Ratio with NGOs

Nationalized JD
Delivery of Promised Logistics


Full MQPD

Hard copy of reception kit.

Trainee Interaction Event.
JD Contribution to Personal &
          Professional Growth

Involvement of EwA

Nationalized JD

Feedback

NGO Team
AIESEC In Hyderabad
Preparation

Right Expectation Setting       Education about NPS

Discover India Wiki             Cultural, Logistical   &
                                Project Preparations
Induction Conference (EPIC)/
Webinars, etc                   Cultural Integration

Proper Documentation            EP Buddy System.

Defined OS Structure
Learning Environment

TMP/TLP on exchange.

Sharing sessions every weekend where they share their thoughts and
experience with each other and also introspection.

Virtual Spaces-Sessions from LSG,Discussion on blog spaces.

Organizing conferences,seminars and making them participate in
events and LC forums.

Mentorship and LEAD sessions by LSGs.
JD Contribution to Personal &
            Professional Growth

GEP & GIP Job role

Having proper measurable results.

Having defined & descriptive JD
Delivery of Promised Logistics


Full MQPD

Hard copy of reception kit.

Trainee Interaction Event.
Delivery of Promised Logistics


           HOTLINE
AIESEC In Indore
Preparation (Hosting & Sending Entity)

Project Webinars

Expectation Setting

Induction (City, LC, Project Agenda)

Buddy Introduction

NPS Introduction

Discover India Website registration.
Learning Environment


Integration to LC

TMP/TLP

Lead & Other personal growth sessions
JD Contribution to Personal &
            Professional Growth

GEP & GIP Job role

Having proper measurable results.

Having defined & descriptive JD
Delivery of Promised Logistics

OS Structure on the basis of realization

Hotline & Weekly feedback

Mandatory pickups

Home Stays

Cultural Visits

Having Proper Channel of Communication.
AIESEC In Jalandhar
Preparation

Right Expectation Setting       Education about NPS

Discover India Wiki             Cultural, Logistical   &
                                Project Preparations
Induction Conference (EPIC)/
Webinars, etc                   Cultural Integration

Proper Documentation            EP Buddy System.

Defined OS Structure
Learning Environment
EP Conference.

Virtual Spaces.

Mentorship.

Engagement (LC Forum, Events, etc)

Standardized Documentation.

TMP+X, TLP+X
JD Contribution to Personal &
    Professional Growth



       NATIONALIZED
           JOB
           ROLE
Delivery of Promised Logistics

Effective Synergy with QTF

Review Sheet

Google Groups

Hotline

Clear Expectation with the client.

Standardized Planning & Agenda of the project.
AIESEC In Kolkata
Preparation

Education through skype/webinars, Reception Booklets, Speaking
to the EP Managers & ensuring that they do proper Expectation
Setting.

Standardized preparation documents to be sent post matching.

Education About NPS, Newsletters and contacts of previous EPs.
Learning Environment



Opportunities to participate in LC forums, orientation/ Induction/
Information session by clients & knowledge partners, opportunities
to attend external Forum.
JD Contribution to Personal &
            Professional Growth

Feedback after every weekly buddies to ensure proper JD.

Clear Expectation with the client.

Standardized Planning & Agenda of the project.

Maintaining ideal EP : Client ratio.
Delivery of Promised Logistics
Proper Tracking to ensure timely delivery.

EP Buddies

LC Helpline

Clear expectation at the time of matching.

Background Check while purchasing accommodation.

Reception booklet and other documents to be given.
AIESEC in Lucknow
Preparation
Webinars after match about lucknow , culture , accommodation,
service provided , expectation settings , communication flow, project
details etc.

Preparation package - Travel guide , city map , trainee document ,
contact sheet, FAQs,workshops , flow of project.

Discover India.
Learning Environment

TMP/TLP on exchange.

Sharing sessions every weekend where they share their thoughts and
experience with each other and also introspection.

Virtual Spaces-Sessions from LSG,Discussion on blog spaces.

Organizing conferences,seminars and making them participate in
events and LC forums.

Mentorship and LEAD sessions by LSGs.
JD Contribution to Personal &
             Professional Growth

JD Contribution to personal and professional growth.

Structured intensive job roles cross checked by LSG.

Clear explanation of the job roles at the time of match itself.
JD training for better output.
Delivery of Promised Logistics

Logistic package which consist of basic & essentials needed.

LC hotline

Proper OS setup according to the realization.

Revamping the QTF and redefining job roles.

Weekly EP meets & Epics & Having a separate complaint forum.

Opening & Closing Conferences for the events.
AIESEC Manipal
  University
Preparation

Survival Package
                                   Details of team members.
Cultural Presentations
                                   Intern interview.
EPIC Flow ppts.
                                   EP buddy in old LC.
MQP of AIESEC India

Project Concept note.
Learning Environment
Team Experiences (put on TMP/TLP) have a project TL.
Virtual Spaces ( Facebook group for matched EPs, Google group
per project, Project media blogs).
Conferences & Seminars (Induction Conference, One weekly
seminar on projects per country)
Mentorship (NGO Training & Induction)
EP Buddy
Self reflection plus discovery (Trainee accommodation to have
adequate space, Weekly impact report by interns, Lead Sessions)
Learning Circles (sessions by NGO, Lead, Project event & LC events,
seminars by interns at LCMs)
JD Contribution to Personal &
            Professional Growth

Offering list of short courses under University for professional
growth.

Mix of seminars & Sessions for personal Growth.
Delivery of Promised Logistics


Tracking of logistics of deliverable materials.

Expectation Setting of deliverable Logistics

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NPS Action Steps Local Committee Wise

  • 1. Net Promoters Score Action Steps towards AIESEC India’s 2015
  • 2. AIESEC India’s Local Committee Commitments towards Increasing the quality of Experiences Delivered and their action steps.
  • 4. Preparation Standardized Prematch Documents Ensuring Right Preparations & Expectations. Standardized Matching Template to be used during EP selection. Two phased induction one to Organization & one to Bangalore & India EP News Letter (including Discover India)
  • 5. Learning Environments Opening & Closing Conferences. Learning Partners to give issue based learning to interns & learning circles. Interns inducted int TMP & TLP and treated as members.
  • 6. JD Evolution to ensure professional & personal Growth. Analysis & Evaluation of existing clients & JDs. Standardization of minimum Quality Requirements. Feedback Mechanism Specially from previous Interns regarding the job role and ways to improve that.
  • 7. Delivery of Promised Logistics Logistics member included in internal QTF for better accountability of logistics & also looking into logistics partner. Better IM of logistics.
  • 9. Preparation Hosting Entity Expectation setting. Cultural, Logistical & Project Preparations Cultural Integration EP Buddy System. Sending Entity Expectation Setting & Cultural Presentation. Alignment with AIESEC Values. Issue & Project preparations. Crisis Management & Soft Skill Preparations.
  • 10. Learning Environment. Opening & Closing conference. Trainee Events. Issue based & AIESEC relevance based conversations. TMP+X, TLP+X
  • 11. Delivery of Promised Logistics Covered in preparations (Previous Slide)
  • 12. JD Contribution to Personal & Professional Growth Purpose & Objective based. Must have predefined goals. Entrepreneurial Job Role
  • 14. Preparation Induction Conference (EPIC). Expectation setting. Documentation. EP Buddy System.
  • 15. Learning Environment Conferences. Virtual Spaces. Learning Circles. Membership. TMP+X, TLP+X Self-Introspection & Discovery.
  • 17. Preparation Send XPP, MQPD, Welcome Kit Webinar for induction
  • 18. Learning Environment TMP/TLP on exchange EPICS External Collaboration
  • 19. JD Contribution to Personal & Professional Growth 1:6 Ratio with NGOs Nationalized JD
  • 20. Delivery of Promised Logistics Full MQPD Hard copy of reception kit. Trainee Interaction Event.
  • 21. JD Contribution to Personal & Professional Growth Involvement of EwA Nationalized JD Feedback NGO Team
  • 23. Preparation Right Expectation Setting Education about NPS Discover India Wiki Cultural, Logistical & Project Preparations Induction Conference (EPIC)/ Webinars, etc Cultural Integration Proper Documentation EP Buddy System. Defined OS Structure
  • 24. Learning Environment TMP/TLP on exchange. Sharing sessions every weekend where they share their thoughts and experience with each other and also introspection. Virtual Spaces-Sessions from LSG,Discussion on blog spaces. Organizing conferences,seminars and making them participate in events and LC forums. Mentorship and LEAD sessions by LSGs.
  • 25. JD Contribution to Personal & Professional Growth GEP & GIP Job role Having proper measurable results. Having defined & descriptive JD
  • 26. Delivery of Promised Logistics Full MQPD Hard copy of reception kit. Trainee Interaction Event.
  • 27. Delivery of Promised Logistics HOTLINE
  • 29. Preparation (Hosting & Sending Entity) Project Webinars Expectation Setting Induction (City, LC, Project Agenda) Buddy Introduction NPS Introduction Discover India Website registration.
  • 30. Learning Environment Integration to LC TMP/TLP Lead & Other personal growth sessions
  • 31. JD Contribution to Personal & Professional Growth GEP & GIP Job role Having proper measurable results. Having defined & descriptive JD
  • 32. Delivery of Promised Logistics OS Structure on the basis of realization Hotline & Weekly feedback Mandatory pickups Home Stays Cultural Visits Having Proper Channel of Communication.
  • 34. Preparation Right Expectation Setting Education about NPS Discover India Wiki Cultural, Logistical & Project Preparations Induction Conference (EPIC)/ Webinars, etc Cultural Integration Proper Documentation EP Buddy System. Defined OS Structure
  • 35. Learning Environment EP Conference. Virtual Spaces. Mentorship. Engagement (LC Forum, Events, etc) Standardized Documentation. TMP+X, TLP+X
  • 36. JD Contribution to Personal & Professional Growth NATIONALIZED JOB ROLE
  • 37. Delivery of Promised Logistics Effective Synergy with QTF Review Sheet Google Groups Hotline Clear Expectation with the client. Standardized Planning & Agenda of the project.
  • 39. Preparation Education through skype/webinars, Reception Booklets, Speaking to the EP Managers & ensuring that they do proper Expectation Setting. Standardized preparation documents to be sent post matching. Education About NPS, Newsletters and contacts of previous EPs.
  • 40. Learning Environment Opportunities to participate in LC forums, orientation/ Induction/ Information session by clients & knowledge partners, opportunities to attend external Forum.
  • 41. JD Contribution to Personal & Professional Growth Feedback after every weekly buddies to ensure proper JD. Clear Expectation with the client. Standardized Planning & Agenda of the project. Maintaining ideal EP : Client ratio.
  • 42. Delivery of Promised Logistics Proper Tracking to ensure timely delivery. EP Buddies LC Helpline Clear expectation at the time of matching. Background Check while purchasing accommodation. Reception booklet and other documents to be given.
  • 44. Preparation Webinars after match about lucknow , culture , accommodation, service provided , expectation settings , communication flow, project details etc. Preparation package - Travel guide , city map , trainee document , contact sheet, FAQs,workshops , flow of project. Discover India.
  • 45. Learning Environment TMP/TLP on exchange. Sharing sessions every weekend where they share their thoughts and experience with each other and also introspection. Virtual Spaces-Sessions from LSG,Discussion on blog spaces. Organizing conferences,seminars and making them participate in events and LC forums. Mentorship and LEAD sessions by LSGs.
  • 46. JD Contribution to Personal & Professional Growth JD Contribution to personal and professional growth. Structured intensive job roles cross checked by LSG. Clear explanation of the job roles at the time of match itself. JD training for better output.
  • 47. Delivery of Promised Logistics Logistic package which consist of basic & essentials needed. LC hotline Proper OS setup according to the realization. Revamping the QTF and redefining job roles. Weekly EP meets & Epics & Having a separate complaint forum. Opening & Closing Conferences for the events.
  • 48. AIESEC Manipal University
  • 49. Preparation Survival Package Details of team members. Cultural Presentations Intern interview. EPIC Flow ppts. EP buddy in old LC. MQP of AIESEC India Project Concept note.
  • 50. Learning Environment Team Experiences (put on TMP/TLP) have a project TL. Virtual Spaces ( Facebook group for matched EPs, Google group per project, Project media blogs). Conferences & Seminars (Induction Conference, One weekly seminar on projects per country) Mentorship (NGO Training & Induction) EP Buddy Self reflection plus discovery (Trainee accommodation to have adequate space, Weekly impact report by interns, Lead Sessions) Learning Circles (sessions by NGO, Lead, Project event & LC events, seminars by interns at LCMs)
  • 51. JD Contribution to Personal & Professional Growth Offering list of short courses under University for professional growth. Mix of seminars & Sessions for personal Growth.
  • 52. Delivery of Promised Logistics Tracking of logistics of deliverable materials. Expectation Setting of deliverable Logistics