A document that sets out who we are and what we do for clients. More info: www.social-communications.co.uk

1. SERVICES 1
Our credentials
South West office
social-communications.co.uk

2. SERVICES2

3. SERVICES 3
Social Communications is a complete communications
agency with a strong, well-connected South West team,
based in the heart of Bristol. Led by versatile practitioners
who know the South West intimately, our experienced
PR, public affairs, marketing and creative teams are
specialists in their fields.
This enables us to tailor our services to each client’s
requirements, from delivering a stakeholder engagement
campaign to taking control of an entire brand identity and
marketing strategy. Our team’s experience of delivering
significant campaigns across the South West means we
have a strong understanding of what makes the region
tick and the stakeholder and media relationships that
underpin this.
This local knowledge combined with a creative, human
approach and passion for helping organisations succeed
enables us to deliver services that work for clients in the
South West.
INTRODUCING SOCIAL COMMUNICATIONS 3

4. SERVICES4
Public Affairs
Our experienced public
affairs team has managed
campaigns for the
UK’s biggest names in
infrastructure, housing,
retail and energy –
consistently delivering
results for clients including
Lidl, Extra MSA Group,
Bradford Council, Places for
People, Story Homes, Peel
Environmental, Bruntwood
and Linden Homes.
We engage the silent
majority and seldom heard,
giving them a voice to help
shape the communities
they live in and become
advocates for new
sustainable development.
Our services include
stakeholder mapping,
political analysis and
briefing, public
consultation events,
project websites, social
media campaigns,
supporter activity and
much more.
In the South West, our team
has worked extensively with
key stakeholders, including
LEPs, local authorities,
national government and
the region’s universities.
Whatever your public affairs
requirements, we have
the skills and personality
to make your proposal a
success.

5. SERVICES 5
Public Relations
Your reputation is one of
your most valuable assets:
a product of your actions,
what you are saying and
what others say about
you. Our team of creative
thinkers can give you a
powerful voice in the crowd,
helping you tell your story
far and wide.
We have delivered full
public relations support
for industry-leading
property, construction and
infrastructure companies
across the UK, including
Mace, Places for People,
National College for
High Speed Rail, WCEC
Architects, United Living,
Urban Splash, Bruntwood,
TCPA and Keepmoat.
Whether you need press
releases, crisis and issues
support, copy writing,
Twitter feeds, websites
or blogs, we can provide
you with intelligent
communications support.

6. SERVICES6
Marketing
Communications
Marketing activity is fully
integrated into our wider
communications offer.
As such, we can ensure a
consistency of approach
and message across all
platforms. Using a strategic
approach to all marketing
communications activities
we develop and plan high
impact campaigns that
utilise the most effective
tactical channels to engage,
influence and get a reaction
from your target audiences.
From innovative direct
response campaigns to
brand awareness, and
everything in between, we’ll
ensure you reach the people
who need to hear from
you. We constantly monitor
and report on marketing
activity against benchmark
performance, to ensure
maximum return
on investment.

7. SERVICES 7
Design & Content
Our creative team brings
content to life, whether as
a standalone design brief or
part of a wider campaign.
We specialise in the creation
of brand imagery and
creative visual collateral
across print, digital, video
and exhibition materials –
and bring it all together with
engaging content and copy
to build and enhance your
voice.
We create striking and
memorable visual work,
carefully tailored to clients’
individual styles and
sensibilities. We are forward
looking, and keep up keenly
with design trends. And we
don’t just create artwork:
we can see it through
production for you, working
with trusted suppliers
for quality, fast and cost-
effective service.

8. SERVICES8
Branding
Your brand is not just
your logo, slogan and
design scheme; but your
customer’s total experience
of your business. We have
delivered full brand and
value identities for a number
of clients, in each instance
helping to define and clarify
an ethos that feeds into
everything they do.
Whether taking on a full
rebranding exercise or
merely developing an
existing one, we undertake
a careful and considered
process. This can include
focus grouping and
stakeholder engagement;
competitor analysis; client
and audience workshops;
and positioning, values
and messaging. We then
ensure a carefully managed
roll-out with development
of appropriate brand
guidelines for use across all
suitable media.

9. SERVICES 9
Social Media
We don’t view social media
as an add-on to existing
services, but as an integral
part of any successful
communications strategy
in its own right. In order
to ensure our clients get
the most out of the right
platforms, we always ask
why they want to make use
of it first. We also establish
their business objectives
and understanding of social
media, enabling us to give
the best recommendations
possible.
We ensure clients build
their presence on the right
channels and in a strategic
way from the start, and
for tactical social media
campaigns our whole
team works together –
with design, copywriting,
marketing and social media
planning. We can deliver
monthly cycles of content
planning, production and
analytics, and audit both
you and your competitors
to understand social media
strengths and weaknesses.

10. SERVICES10
Digital Marketing
We understand that
every company’s web
requirements are different,
and can scale our design
and development projects
to suit your needs – from a
simple corporate brochure
site to a fully functional
sales and marketing suite.
We can take full control
of your digital content
strategy, or hand you an
effective and intuitive site
that you can operate and
update with the minimum
of fuss.
We couple this creative
offer with extensive digital
marketing services, and will
bolster your SEO capabilities
either as part of a
wholescale redevelopment
or integrated with your
existing site. We get the
best out of combined
SEO, PPC and remarketing
campaigns to deliver
consistent, effective results
in acquisition and retention.

11. SERVICES 11
Video & Photography
With a dedicated team
working on shooting,
production, editing and
delivery, we can ensure that
your visual media has a
consistent look and feel and
sits in close harmony with
your brand and other design
elements.
Our in-house video team
has extensive experience
behind the camera and
in the editing suite for
both television and
corporate production.
We’re comfortable creating
event recaps, talking head
interviews, animation,
time lapse, drone and fly-
throughs, and more.

12. 12
Our Clients

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15. CASE STUDY
Social Communications
handles all the corporate
communications for Places
for People, one of the
largest property and leisure
management, development
and regeneration companies in
the UK. PfP owns or manages
over 180,000 homes and has
assets of more than £3 billion.
Its responsibilities include the
management of 116 leisure
centres across the UK.
Our support includes corporate
media relations across the
Group – which is made up
of 19 different businesses –
from positioning them as a
major housebuilder, profile
pieces on the executive team
in key national publications
and promoting schemes to
highlighting their work with the
local communities across the
regions.
As well as managing Places for
People’s social media channels,
which includes responding to
customer enquiries in addition
to promoting the Group’s work,
Social Communications acts as
its reactive press office handling
a wide range of media enquiries,
ranging from local news outlets
to national and trade media.
We provide 24/7 support for
crisis and issues management
and run a crisis scenario test
for key members of the Group
to ensure their protocols and
policies are up-to-date.
Client
Places for People Group
Project Name
Corporate communications
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17. CASE STUDY
The Greater Cambridge
Partnership is investing more
than £500 million over the next
10 years to improve transport,
housing, skills and technology
as part of a City Deal. The group,
made up of local councils,
businesses and the University of
Cambridge, has enlisted Social
Communications to engage local
people and ensure their voices
are heard.
Our initial review of
previous public consultation
exercises and the proposed
engagement strategy led to
recommendations ensuring
new activity consulted with a
wide range of local residents,
commuters and service users
and mobilised potential
supporters. We worked together
to reposition and promote
the benefits the initiative can
bring for all through rebranding
(including brand guidelines) and
a refresh of key messages and
the overall vision.
We are currently strategically
advising and providing capacity
on engagement activity for the
partnership. Part of this was the
#OurBigConversation campaign
which aimed to raise awareness
and get people talking prior to
the start of formal consultation.
In order to engage with the
general public, we launched the
campaign at a busy Cambridge
United game and ran over 20
pop-up events in supermarkets,
train stations, Park & Rides,
high streets and freshers fairs
across Greater Cambridge, put
on business briefings, chatted to
people on social media channels
and held live online talks. A
travel survey with Travel for
Cambridgeshire also took place
and we increased participation
through a prize draw. The
campaign saw high levels of
engagement at our pop-up
events and on social media, as
well as positive media.
Client
Greater Cambridge
Partnership
Project Name
The Big Conversation
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19. 19CASE STUDY
We have been working with
international construction
firm Mace since Autumn 2016.
The team has helped to raise
awareness of the depth and
breadth of Mace’s expertise
across the country.
A focused stakeholder
engagement campaign has
helped build connections with
potential new business targets.
Activity has included identifying
suitable business networking
events which Mace should
attend or speak at, based on the
topic, format and attendees. A
number of roundtable dinners
have also been arranged
to engage with priority
stakeholders.
Alongside this, a targeted
PR campaign has secured
broadcast, print and online
coverage to highlight Mace’s
thought leadership on a range
of issues including devolution,
city region transport strategies
and the expansion of Heathrow.
On the latter, we secured live
television and radio interviews
with BBC News, Sky News
and Radio 5 Live in October
2016. These opportunities
saw Mace CEO Mark Reynolds
and Infrastructure Managing
Director, Jason Millet, share their
own expertise and views on
Heathrow’s expansion plans.
Client
Mace

20. 20 OUR SENIOR TEAM
Our South West team has in-depth
experience of the region, its stakeholders
and the issues it experiences. They can call
on the expertise within the wider agency to
deliver services that work for our clients.
Our team of experts have a wide range
of extensive agency and client-side
experience in all PR, Public Affairs, design,
communications and marketing disciplines
across our three offices, and are always
where we need to be for our clients.

21. 21OUR SENIOR TEAM
John Quinton-Barber
Group Managing Director
Amy Bodey
Director
(South West)
John is a versatile communicator
and has had 25 years’ experience
of working with some of the
biggest names in the UK.
He set up Social
Communications in 2013
and has been instrumental in
driving its growth to become
one of the leading full-service
communications agencies in
the property, infrastructure and
development sectors.
A Fellow of the Royal Society
of Arts and a graduate of the
Goldman Sachs 10,000 Small
Businesses programme, John
is completely focused on
running a successful business
that has good governance and
operational procedures in place
and that has a positive impact on
society.
Amy has over 10 years of PR and
communications experience
in a variety of areas; financial,
environmental, energy and
education across the private and
public sectors.
She has managed statutory (s47)
and non-statutory community
consultation for three Nationally
Significant Infrastructure Project
applications as well as many
smaller scale development
projects. An expert in
strategically changing how the
public and key stakeholders
perceive and behave about
development projects, she has
developed and implemented
community and stakeholder
engagement strategies though
all stages of a development
project – from public launch to
operational.

22. 22 OUR SENIOR TEAM
Pete Wrathmell
Group Director
Ben Lowndes
Director
(South West)
Pete is a communications
expert with over 13 years’
experience in PR, Public Affairs
and community engagement.
He is adept at understanding
audiences and engaging in
effective and creative ways.
His experience ranges from
political and stakeholder
campaigns through to
media relations and brand
development. Having joined
Social Communications in
2014, Pete heads up the Leeds
office with a responsibility for
growing the business across
Yorkshire and the East coast. He
also oversees Social’s planning
consultation projects across the
UK, utilising his experience of
over 50 housing, supermarket,
infrastructure and energy
planning applications.
Ben has provided wide-ranging
communications support for
some of the South West’s
most high profile and complex
projects.
This work includes multi-faceted
campaigns to support Bristol’s
Temple Quarter Enterprise Zone,
the West of England’s Joint
Spatial Plan and Transport Study
and the construction of Hinkley
Point C nuclear power station.
A former journalist and expert
in digital engagement, Ben can
distil complex detail to create
content that people ‘get’. He
has excellent connections with
stakeholders and journalists
across the South West and at a
national level.

23. 23OUR SENIOR TEAM
Nathan Milnes
Chief Marketing &
Operations Officer
Caty Cartwright
Director
As a founding director of Social
Communications, experienced
public relations practitioner Caty
leads the PR team in producing
pro-active, strategic content
for our clients across a range of
specialist sectors.
Using her experience as a former
journalist and senior press
officer, she guides the team to
create and place content where
it is guaranteed to reach the
right audiences and bring brands
to life with creative thinking.
Caty is responsible for driving
new business in the agency’s
PR specialisms of property,
construction, housing,
professional services and
FinTech, as well as public sector
communications.
Nathan has over 25 years’
experience in fully integrated
marketing encompassing all
marketing channels, gained
across a number of agency and
client side senior roles.
His role in the agency includes
responsibility for leading and
developing the marketing and
creative teams, ensuring a
consistent enhancement of the
quality of; marketing planning
through to delivery, creative
work, tracking, reporting and
achieving required results.
Nathan also has responsibility
for ongoing enhancement
of service levels, processes,
documentation, efficiencies
and the seamless integration of
marketing and creative teams
across the whole agency team.

24. 24
Offices
0203 701 6800
london@
74 Rivington St,
Shoreditch, London
EC2A 3AY
social-communications.co.uk
London
Managing Director (London & SE) -
Ray Sadri
0113 457 0050
leeds@
No.1 Aire Street
Leeds
LS1 4PR
Group Director -
Pete Wrathmell
Leeds
social-communications.co.uk
Group Managing Director -
John Quinton-Barber
Manchester
2nd Floor
24-26 Lever Street
Manchester
M1 1DW
0161 660 9889
manchester@
social-communications.co.uk
0117 926 9945
bristol@
St Brandon’s House
27-29 Great George Street
Bristol
BS1 5QT
social-communications.co.uk
Bristol
Directors (Bristol) -
Ben Lowndes & Amy Bodey