Total Quality Management-Key Elements

1. TQM
Key Elements
4/28/2014
1ITFT College, Chandigarh

2. Elements
• I. Foundation –: Ethics, Integrity and Trust.
• II. Building Bricks –: Training, Teamwork and
Leadership.
• III. Binding Mortar – : Communication.
• IV. Roof –: Recognition.
4/28/2014
2ITFT College, Chandigarh

3. 4/28/2014
3ITFT College, Chandigarh

4. Ethics
• Establishes a code of
conduct. Good / Bad
• Individual v/s Organizational
Ethics
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4ITFT College, Chandigarh

5. Integrity
• Honesty
• Morals & Values
• What Customers
Expect & what they
deserve
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5ITFT College, Chandigarh

6. Trust
• Encourages commitment
• Essential to ensure customer satisfaction
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6ITFT College, Chandigarh

7. Training
• Ability to perform in teams
• Problem solving
• Decision Making
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7ITFT College, Chandigarh

8. Teamwork
• Quality improvement
teams or excellence teams
(QITs)
• Problem solving teams (PSTs)
• Natural work teams
• (NWTs)
4/28/2014
8ITFT College, Chandigarh

9. Leadership
• Supervisor to lead the team
4/28/2014
9ITFT College, Chandigarh

10. Communication
• Downward communication
• Upward communication
• Sideways communication
4/28/2014
10ITFT College, Chandigarh

11. Recognition
• huge changes in self-
esteem
• productivity,
• quality
4/28/2014
11ITFT College, Chandigarh

12. Let us Discuss !
• What are the different Elements of TQM?
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ITFT College, Chandigarh 12