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Changing the standard practice power point
- 2. What can we change to save time and money? Employee training in multiple departments Scheduling Increase in productivity
- 3. Interview Results Interview completed with 39 grocery store employees 87% desired training in multiple departments 74% felt responsibilities are not fairly shared among team members 49% felt the skills of employees are not being well used 62% said they do not feel challenged in their current position
- 4. Training Cross trained Employees (trained in multiple departments) = Increase customer satisfaction by more knowledgeable employees Employees feel challenged Less new hires Fewer total employees on payroll Benefit/Insurance payout decreases
- 5. Productivity 6000 5000 4000 3000 2000 1000 0 No. of Trans Items Sold Sale Amt $ This graph shows when the store does its peak business Allowing each store manager to schedule employees at incremental times during the day/night to allow for maximum productivity.
- 6. Scheduling What can we change for scheduling? Hire people over 18 who are allowed to work in all departments Bring people in early to get a department ready Finished employees go to another department to help get ready for customers Schedule skilled workers to stay longer
- 7. Monthly look at hours used PROJECTED HOURS Front End Grocery Produce Market ACTUAL HOURS Deli Front End 20% Grocery Produce Market 20% 35% 39% 9% 14% 6% 7% 24% 26% Deli
- 8. Increase Productivity Work accomplished in timely manner Make a list of how much time it takes to complete a task Different tasks take longer as well as different departments take more prep work. Do the prep work the day before Out of 39 employees 18 said that they could use help throughout the day to accomplish task quicker, 10 said that they found themselves with nothing to do at times, and 11 refused to answer
- 9. Management Store manager said, “he would like to be able to make changes as needed for his store without having to wait for corporate to sign off on it.” he would be able to implement policies that were specific to his store adapt to changing situations Make decisions in the moment
- 10. Give store managers more power Let store managers: Write store specific training procedures Freely adjust daily schedule as demanded by workload Use total store hours to use skilled employees as needed
- 11. Happy Customers These suggested changes would increase customer satisfaction by having: Fully stocked shelves Cleaner store Less wait time in lines More help finding items