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Using Web 2.0 to Increase Effectiveness of Staff Training


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OLC Technical Services Retreat
April 1, 2008

Published in: Technology, Education
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Using Web 2.0 to Increase Effectiveness of Staff Training

  1. 1. Using Web 2.0 to Increase Effectiveness of Staff Training Brian C. Gray Case Western Reserve University Kelvin Smith Library Head of Reference & Engineering Librarian OLC Technical Services Retreat April 1, 2008 and Communication
  2. 2. My Personal Interest in Web 2.0 <ul><li>RSS workshop & help with 3 blogs at KSL </li></ul><ul><li>ALA Library 2.0 participant </li></ul><ul><li>ALA LAMA Web Coordinator </li></ul><ul><ul><li>Blogs, RSS, Wiki, Communities </li></ul></ul><ul><li>Teach workshop for KSU SLIS </li></ul><ul><li>Regular IM user </li></ul><ul><li>Non-IT person that likes to “play” </li></ul>
  3. 3. Today we will… <ul><li>Use AJAX to create a mashup, which we will syndicate by RSS, after we create the XML file, and write up the documentation in a wiki </li></ul><ul><li>And I will demonstrate all of this in 3-D from within Second Life </li></ul>April Fools Day
  4. 4. It Can Be Simple <ul><li>Transformations in training </li></ul><ul><li>Web 2.0 for the trainer </li></ul><ul><li>Web 2.0 for training </li></ul><ul><li>What has been done already </li></ul>
  5. 5. Warnings, the “but…” moment <ul><li>Not every tool and technique works for every need and/or user </li></ul><ul><li>I do not have time… </li></ul><ul><li>I do not have money… </li></ul><ul><li>The old way works… </li></ul><ul><li>Try to leave today with one potential new tool for personal or professional usage </li></ul>
  6. 6. Training Desires: Participant <ul><li>Interesting & fun </li></ul><ul><li>Variety </li></ul><ul><li>Adjustable to me (pace, level, etc.) </li></ul><ul><li>Solo or group participation </li></ul><ul><li>Interactive </li></ul><ul><li>Easy to get help </li></ul><ul><li>Archived, on-going </li></ul>
  7. 7. Training Desires: Trainer <ul><li>Easy to maintain </li></ul><ul><li>Adjustable over time </li></ul><ul><li>Collaborative </li></ul><ul><li>Ability to gain feedback for improvement or assessment </li></ul><ul><li>Easy to incorporate into existing systems, procedures, & policies </li></ul>
  8. 8. Why Web 2.0? <ul><li>Key concepts or focus points: </li></ul><ul><ul><li>Collaboration & sharing </li></ul></ul><ul><ul><li>Participant’s ownership in activities </li></ul></ul><ul><ul><li>Creation & creativity </li></ul></ul><ul><ul><li>Web-based rather than software based </li></ul></ul><ul><ul><li>Data/information </li></ul></ul><ul><ul><li>Social </li></ul></ul><ul><ul><li>Connections/relationships </li></ul></ul><ul><ul><li>Trust (2-way) </li></ul></ul>
  9. 9. Web 2.0 Concepts <ul><ul><li>Enrichment </li></ul></ul><ul><ul><li>Can be personalized </li></ul></ul><ul><ul><li>Participation </li></ul></ul><ul><ul><li>Decentralized </li></ul></ul><ul><ul><li>User “tagged” or defined </li></ul></ul><ul><ul><li>Experiences </li></ul></ul><ul><ul><li>Remixable </li></ul></ul><ul><ul><li>Behavior rather than the actual tools </li></ul></ul><ul><ul><li>Beyond static web pages </li></ul></ul>
  10. 10. Coined by O'Reilly Media (2004)
  11. 11. “The Example” <ul><li> </li></ul><ul><li>Public Library of Charlotte & Mecklenburg County </li></ul><ul><li>Helene Blowers </li></ul>
  12. 12. Learning 2.0 <ul><li>23 Things over couple of months </li></ul><ul><li>Incentives for staff </li></ul><ul><li>Creative Commons License </li></ul><ul><li>Self-paced or guided </li></ul><ul><li>Exploration of web 2.0 basics </li></ul><ul><li>The model for bringing everything under one umbrella </li></ul>
  13. 13. Learning 2.0 <ul><li>Blogging </li></ul><ul><li>Photos </li></ul><ul><li>RSS </li></ul><ul><li>Tagging </li></ul><ul><li>Wikis </li></ul><ul><li>Online applications </li></ul><ul><li>Podcasts </li></ul><ul><li>Many other tools </li></ul>
  14. 16. Blogger <ul><li>Template driven </li></ul><ul><li>Privacy can be set to “only people I choose” or “only blog authors” </li></ul><ul><li>Multiple authors </li></ul><ul><li>Can be deleted or “hidden” from eyes </li></ul><ul><li>Various levels of commenting available </li></ul>
  15. 17. Blogger is Free
  16. 20. Do you recognize RSS?
  17. 21. Reading RSS
  18. 22. RSS Benefits <ul><li>Updates without visiting site </li></ul><ul><li>Quick </li></ul><ul><li>Summaries </li></ul><ul><li>Less in email box </li></ul><ul><li>Many types of media can be included </li></ul><ul><li>Easy to share (web address or OPML) </li></ul>
  19. 23. Publish RSS Elsewhere
  20. 24. RSS in Databases & Publisher Websites <ul><li>Create a RSS alert directly from a result lists, a search history, or a publication’s table of contents. </li></ul>
  21. 25. Wiki – Features <ul><li>Collaborative writing environment in the form of a web page. </li></ul><ul><li>Article </li></ul><ul><li>Editing mode </li></ul><ul><li>Discussion/Talk </li></ul><ul><li>History/Archive </li></ul><ul><li>Search </li></ul><ul><li>Index/Categories </li></ul>
  22. 26. Wiki: Popular Uses <ul><li>FAQs </li></ul><ul><li>History of </li></ul><ul><li>Subject guides </li></ul><ul><li>Community portal </li></ul><ul><li>Training manuals and documentation </li></ul><ul><li>Group collaboration </li></ul><ul><li>Traditional website alternative </li></ul>
  23. 27. PBwiki
  24. 29. Visual <ul><li>Screencasts </li></ul><ul><li>Movies </li></ul><ul><li>Flash </li></ul>
  25. 31. Podcasts
  26. 40. Ask-a-Librarian Services
  27. 41. Trillian, Meebo, etc.
  28. 45. Second Life
  29. 47. SL Conferences
  30. 48. Meetings in SL
  31. 49. <ul><li>Head of Reference & Engineering Librarian </li></ul><ul><li>Case Western Reserve University </li></ul><ul><li>Kelvin Smith Library </li></ul><ul><li>[email_address] or (216) 368-8685 </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul>Brian C. Gray