Learn about Nextdoor.com to connect and communicate with your neighbors!

1. Noland Hoshino
Chairman, Vancouver Neighborhood Alliance
Presented by

2. 93%of Americans say it is important for neighbors
to look out for one another
Source: Harris Interactive Survey

3. 67%of homeowners feel safer in their
home/neighborhood because they know their
neighbors
Source: Harris Interactive Survey

5. What is

6. Nextdoor allows neighbors to create a
private website for their neighborhood

7. On Nextdoor members can:
• Share local recommendations (plumbers, auto
mechanics, babysitters, etc.)
• Sell or give away household items.
• Publicize local events.
• Exchange information about crime and safety issues.
• Find neighbors in the directory.
• View a neighborhood map.
• Ask for advice.
• Residents can choose to view and respond to updates
via email or directly on the website.

8. Getting Started

9. Verify your address
• Mobile or home phone
• Credit or debit card
• Last-4 SSN
• LexisNexis
• Nextdoor Leads verification
• Neighbor invitations
• Postcard invitations

10. Moved? Change your address
• Click the down arrow next to your profile photo in the
top right corner of the page.
• Select Settings.
• Click the ACCOUNT.
• Click the blue Move to a new address link to the right
of your name in the PROFILES section.
• Enter your new address.
• Click Change address.
• Follow the prompts to verify
your new address.

11. The “S” word

12. Settings

19. Engaging Conversations on

20. 25%of Americans who know their neighbors say
they have received help with a lost pet or
helped a neighbor with a lost pet
Source: Harris Interactive Survey

21. 47%of Americans who know their neighbors say
they have no immediate plans to move or sell
their home
Source: Harris Interactive Survey

22. Share Helpful Information
• Answer fellow members’ questions.
• Share information about crime and safety issues.
• Recommend local businesses and services (without
spamming or inappropriate self-promotion).
• Sell, share, or give away personal items that you no
longer want or need.
• Discuss community issues (but avoid campaigning).
• Spread the word about local events.
• Provide support to fellow members in need.

24. Community Guidelines

25. Guidelines
• Be helpful, not hurtful
• Don’t use Nextdoor as a soapbox
• Promote local businesses and commerce the right
way
• Use your true identity
• Keep it clean and legal

26. Examples:

27. Examples:

28. Examples:

29. Guidelines
• Treat everyone with respect
• Assume good intentions in others and give them the
benefit of the doubt.
• Disagree without being disagreeable; focus on issues
and do not engage in personal attacks.
• Practice moderation and do not over post in a way that
dominates conversations.
• Send private messages or post to a Group when a
limited audience is more appropriate.
• Refrain from using profanity or posting messages that
will be perceived as discriminatory.

30. Handling neighborhood conflict
• Contact leads
• Post the Community Guidelines as a reminder for the neighborhood
• Mute a member who you don't want to hear from to hide their content
from your view of Nextdoor
• Hide a post that you find disagreeable from your newsfeed and from
notification emails
• Create a group for discussions that may not interest the entire
neighborhood or that are generating contentious back-and-forth replies.
Political discussions, HOA debates, or pet threads may not be relevant
to everyone
• Rather than call out a neighbor on the main newsfeed for violating the
Guidelines, send them a private message to let them know what they
could improve
• Report posts that violate the Guidelines
• Report a member who consistently violates the Guidelines

32. Other Features

33. Set up text message notifications for
urgent alerts
• Visit the Mobile Alerts Settings page.
• Click Add mobile phone number.
• Enter your mobile phone number and mobile
phone service provider. (Note: You do not need to
include "+1" before your phone number, however,
you must include your area code.)
• Click Send confirmation code.
• Enter the confirmation code and click Submit code.

36. Join a Group
• Groups provide a way for people who share
common interests to communicate in their own
area of Nextdoor.
• Examples of groups might include neighborhood
watch volunteers, book club members, residents of
a specific block, cyclists, seniors, HOA members,
bridge players, wine enthusiasts, or parents of
toddlers.

37. Nextdoor During Back-To-School
• Organize a group of parents to take turns walking
kids to school
• Snap a picture of lost homework found on the
sidewalk
• Coordinate an after school activity for kids in the
neighborhood
• Ask for a recommendation for a local babysitter or
tutor
• Post urgent alerts about school closures

38. Nextdoor National Night Out
• Create an NNO event on Nextdoor for your
neighborhood
• Print NNO flyers and hand them out in your
neighborhood before the event. Once you’ve created
your NNO event on Nextdoor, you can print flyers from
your events details page. Flyers contain multi-use
invitation codes for easy sign up.
• Set up a table with a sign-in sheet at your event to
collect neighbors’ names and email addresses. After
the event, send Nextdoor email invitations to your list.
• Pass out Nextdoor invitation flyers at your event
• Use the new Nextdoor mobile invitation app to sign up
neighbors on the spot

39. Nextdoor During Winter Storm
• Use “Urgent Alerts” in times of need
• Coordinate a playdate for kids who have snow days
• Offer a hand
• Plan a neighborhood dinner
• Share safety tips with neighbors

40. Grow Your

41. Grow Your Nextdoor Neighborhood
• FREE postcard invites from Nextdoor.com
• Post invitation tear-off flyers on bulletin boards
around your neighborhood.
• Invite contest (invite count on your profile)
• Host a neighborhood potluck, coffee or other event
and encourage members to bring new neighbors.
• Add in newsletter
• Add to email signature

42. Grow Your Nextdoor Neighborhood
• Leave stack of flyers at your local library, gym, coffee
shop – wherever people in the neighborhood
congregate.
• Send an email invitation to all neighborhood
groups/email lists you belong to.
• Place a Nextdoor window sign in your front window.
• Ask your favorite local business to put up a Nextdoor
window sign.
• Walk the neighborhood on weekends and hand out
Nextdoor business cards to neighbors you run into.

45. Sponsored Posts

46. Sponsored Posts
• Businesses who are participating in Nextdoor’s paid
program
• Participating businesses will not have access to
your personal information, neighborhood, or the
directory. They will only be able to see replies to
their own posts and recommendations shared with
them.
• Can’t turn off sponsored posts. Everyone sees same
posts.
• Participate https://nextdoor.wufoo.com/forms/pybb3c21frz8vo/

47. Business or Individual

49. https://help.nextdoor.com/
Help

50. Noland Hoshino
Chairman, Vancouver Neighborhood Alliance
Presented by