Leadership Is An Influential Process

Leadership Is An Influential Process
Introduction
Leadership quality plays a key role in the success of the any organisation. Leadership is the ability
of a superior to induce subordinates to work with confidence and zeal (Brown, 2014). Leadership is
an influential process. In other words, we can say leadership is an ability of a company's
management to make sound decisions and inspire others performs well. Leadership is the art of
motivating a group of people to act towards achieving a common goal. Leadership is a winning
combination of personal traits and the ability to think and act as a leader, a person who directs the
activities of others for achieving the goals of subordinates and organisation's goals (Lunenburg,
2011). Leadership is about leading the organizations ... Show more content on Helpwriting.net ...
It could be ensured that the rise of Emotional Intelligence idea has refreshed power attribute
approach which backtracks to 1930s (Robbins, 2001), however this time with a broad refinement,
reverse to countless qualities included in differing trademark characteristics (especially IQ),
emotional intelligence can be created.
Emotional intelligence is broadly known to be a key part of effective leadership. Understanding how
the brain works and how the emotional response works should also be an element in where we place
colleagues within our organisations (Brown, 2014). Having the capacity to relate behaviours and
difficulties of emotional intelligence on workplace performance is an immense point of interest in
building an outstanding team (Lunenburg, 2011). Also, Emotional intelligence should refer to
heightened mental capacities including thinking about feeling, for example, recognizing what
someone else is feeling, and that this should include extensive thinking as opposed to preferred ways
of behaving (Lunenburg, 2011). Their altered meaning of emotional intelligence was then advanced
as the capacity to perceive emotions, to access and produce emotions in order to help thought, to
understand emotions and emotional knowledge and to brilliantly regulate emotions in order to
promote emotions and intellectual development (Kulkarni,
... Get more on HelpWriting.net ...

Emotional Intelligence During Business Organizations
Different forms of research have been undertaken on the subject of emotional intelligence
particularly its role in business organizations (Van Genderen, 2012, p. 225). These studies have
exemplified the additional connotations of EI through the contribution of respondents. Each study
approaches the subject from a different perspective in the sense that the studies cover different areas
of the subject (Pastor, 2014, p. 992). In particular, the studies underscore the significance of
emotional intelligence in various organizational dynamics such as self–efficacy, organizational
environment, social awareness, productivity, organizational citizenship behavior, creativity,
demographic, personality, gender, and organizational outcomes. Also, the studies cover
developmental job experience, project management, work–related outcomes, leadership style,
professional performance, business communication, teamwork, self–awareness and multicultural
competency, organizational culture; socio–emotional intelligence (SEI) and corporations intelligence
(Sigmar, Hynes & Hill, 2012). Comprehensive research has been conducted in the field of emotional
intelligence that indicates the different elements of emotional intelligence in an organizational
context (Kafetsios, Nezlek, & Vassilakou 2012, p. 450). Therefore, through the evaluation of
numerous aspects of emotional intelligence, its relation to organizational practices has been
revealed. However, it is important to undertake further

Social Anxiety And Emotional Intelligence Among Adults
Social Anxiety in Relation to Emotional Intelligence among adults
Several decades ago, researchers revealed new academic terms that is useful in studying human
behavior. Emotional intelligence and social anxiety concepts were developed from social contexts in
relation to psychology. The two concepts can be studied consecutively with a correlation created
between them. Emotional intelligence can be defined as the capability to manage and identify
individual emotions and those of other people (Bhochhibhoya & Branscum, 2015). On the other
hand, Social anxiety is defined as the fear of interacting with people that creates a feeling of self–
consciousness or being negatively judged (Blackhart, Williamson, & Nelson, 2015). In other words,
it can ... Show more content on Helpwriting.net ...
High social anxiety among adults is linked to poor self–control or emotional intelligence especially
during interactions. Although the relationship between social anxiety and emotional intelligence has
been so far tested by few researchers, all of them have agreed on the correlation. Therefore, the
current study seeks clarify the correlation between social anxiety and emotional intelligence among
adults. Self–control is very important among adults in the society but not everyone has its
possession. It can be termed as poor or good depending on the degree of self–control. Social anxiety
and emotional intelligence can be tested in a conversation where the individuals engage each other
in a natural environment (Blackhart, Williamson, & Nelson, 2015). It is important for adults to have
self–control while engaging in social interactions.
Emotions are considered one of the most important sources of information as well as facilitate the
processing of information among adults. Many psychologies researchers have agreed on most roles
of emotions in their interpretations guided by intelligence in a social conversation. Furthermore,
they agree that emotions influence the thought system of an individual and that of other people as
well as guide their actions. In addition to that, social anxiety is a basic element of human behavior
since it involves the failures and successes related to emotional intelligence. The use of emotions
cannot be avoided especially in

Workable Plan to Improve Emotional Intelligence at Work Place
Workable Plan to Improve Emotional Intelligence at Work Place
Emotional Intelligence is one of the topics that gain popularity in business discussion nowadays. To
understand what Emotional Intelligence is and how it may help to build a better personality and
better worker, this paper is to discuss about to two main competencies of Emotional Intelligence.
The first one is the Personal Competencies and the other is Social Competencies. By understanding
these competencies, employees gain the knowledge of how to create a better workplace not just for
those individuals, but for others around them, as well.
"Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others,
for motivating ourselves, and for ... Show more content on Helpwriting.net ...
Live well and prosper!
Self–Management is the ability to recognize our own strength and weakness as well as how to best
manage it to our advantages. The one person that served as an example of this is Bill Gates, founder
of Microsoft once said "Unlike some students, I loved college. However, I felt the window of
opportunity to start a software company might not open again". It is a prime example of self–
awareness and self–management that guide or facilitate reaching goals as well as the initiative of
readiness to act on opportunities. Because of his self–awareness of his abilities and the opportunity,
he later becomes a richest man on earth.
The other competency of the Emotional Intelligence is the Social Competencies. Social
Competencies include the two main components which are Social Awareness and Relationship
Management which this gentleman – Jack Welch, the CEO of General Electric who has known to
spend half of his time on people development. He is a CEO of one of the largest company in the
world, but he knows the names and positions of over 1,000 people in his company (Dattner, )– that
is how he builds the relationship to his people. What can inspire you more when the CEO sees you
in the elevator and greets you with your name and asking you about your work! "he does knows me"
that is the question most people in GE express in surprise and ecstatic.
So... with all the good things about the Emotional

Emotional Intelligence In Health Care Essay
Before discussing how a healthcare worker uses emotional intelligence when establishing
communication with a client in a health care environment, it is imperative to first have a clear
understanding of what emotional intelligence is. Only then can we assess how it is used by a
healthcare worker when communicating with client and its relevance in such a setting. Defining
what communication means in this context is also important to understanding how a healthcare
worker uses emotional intelligence to establish effective discourse with a client. Communication is
much more than just words and encompasses intrapersonal, interpersonal and observational skills
which are critical when communicating with a client. With this in mind, it could be ... Show more
content on Helpwriting.net ...
As McEwen and Kraszewski (2010, p.1) point out, understanding and engaging various modes of
communication affords the healthcare worker an opportunity to critically analyse the interactions
between themselves and the patient. Information garnered through this analysis can prove vital when
formulating an individual care plan for the patient. The links between emotional intelligence and
communicating effectively can now be seen as taking a holistic approach to patient care.
Establishing trust and respect is the foundation of good communication, and the use of emotional
intelligence allows the healthcare worker to address the needs of a patient individually and this
cultivates trust and respect within the relationship. However, as Birks and Watt (2007, p.368) point
out, the level of emotional intelligence each healthcare worker possesses will vary and empirical
studies measuring emotional intelligence are flawed. This brings into question any ideas of
uniformity in the emotional intelligence approach to patient care. As such, developing consistent
levels of effective communication within a healthcare environment through the use of emotional
intelligence seems unlikely. This view is countered by Ioannidou and Konstantikaki (2008, p. 121),
who suggest that emotional intelligence is something that can be taught. With the acceptance of this
idea and with the use of the previously defined model of emotional intelligence, we can see how

Emotional Intelligence And Effective Leadership
Emotional Intelligence and Effective Leadership Emotional intelligence is defined "as the ability
necessary to identify, assess and control the emotions of oneself, other people or entire groups"
(May, 2013). It means having the skills to control one 's emotions, as well as to "read the room" or
interpret the moods and emotions of others with whom one is interacting. As a leader this is
invaluable, since it is important to maximize the potential of one 's staff. Getting along with others is
a key ability of leaders, and having and using emotional intelligence allows a leader to manipulate
the situation to encourage people to like you more. Using emotional intelligence offers leaders that
chance to be viewed as "more positive, ... Show more content on Helpwriting.net ...
It is the old saying, is the glass half empty or half full.
A second example, occurred at work when I had a phone call delivering terrible news of a personal
nature. Instead of letting this news impact my behavior and taking out my frustrations on my staff, I
worked to remain positive and approachable. This enabled the department to work productively for
the rest of the afternoon, rather than have work disrupted due to a poor attitude (mine) and the
response to that attitude.
EQ vs. IQ
Emotional intelligence taps into a fundamental element of human behavior that is distinct from your
intellect. Intelligence is simply your ability to learn, and it's the same at any age (Bradberry, 2014).
However, Emotional intelligence is a flexible set of skills that can be acquired and improved with
practice. One can further develop their level of emotional intelligence over time, and don't
necessarily have to be born with it.
There is no known connection between IQ and emotional intelligence; you simply can't predict
emotional intelligence based on how smart someone is (Bradberry, 2014).
Your emotional intelligence is the foundation for a host of critical skills–it impacts most everything
you say and do each day (Bradberry, 2014). Emotional intelligence is the single biggest predictor of
performance in the workplace and the strongest driver of leadership and personal excellence
(Bradberry, 2014).
Why Leaders need

Emotional Intelligence by Daniel Goleman Essay
Emotional Intelligence by Daniel Goleman
In the book Emotional Intelligence by Daniel Goleman, the central thesis that he tries to point out is
that emotional intelligence may be more important than I.Q. in determining a person's well being
and success in life. At first I didn't know what Goleman was talking about when he said emotional
intelligence, but after reading the book I have to say that I agree completely with Goleman. One
reason for my acceptance of Goleman's theory is that academic intelligence has little to do with
emotional life. To me, emotions can be just as intelligent as your I.Q. In this essay I hope to provide
sufficient evidence to show why I agree with Goleman's thesis on emotional intelligence.
The ... Show more content on Helpwriting.net ...
Goleman states, "Emotional aptitude is a meta ability, determining how well we can use whatever
other skills we have, including raw intellect." People that have high emotional intelligence are more
likely to be satisfied and effective in their lives. Others who have trouble with this cannot manage
themselves so their ability for successful work and clear thought are altered.
In contrast to this, you can say that I.Q. is better than emotional intelligence. Having a high I.Q.
does offer a lot of benefits. Goleman states that people with a high I.Q. are ambitious, productive,
and uneasy with sexual and sensual experience. That high I.Q. people are the caricature of the
intellectual, adept in the realm of mind but inept in the personal world. And all of this is just for the
men. Goleman states, "The profiles differ slightly for men and women." High I.Q. women have
intellectual confidence, are fluent in expressing their thoughts and have a wide range of intellectual
and aesthetic interests. Goleman also does point out that these are extremes and that everyone mixes
I.Q. and emotional intelligence in varying degrees. But this does give us an instructive look at what
each of these dimensions adds to a person's qualities.
In the book, Emotional Intelligence, Goleman talks about two psychologists (Sternberg and
Salovey) who have taken a wider view on intelligence and give terms of what they think it takes to
lead a successful life. They mention five

Elements Of Emotional Intelligence
Elements of Emotional Intelligence
Daniel Goleman divided Emotional Intelligence into 'Personal' and 'Social' competences, which
broadly split between personal and interpersonal skills on SkillsYouNeed. Within each of these
sections are a range of skills which are the elements of emotional intelligence.
Personal Skills or Competences Social Skills or Competences
How we manage ourselves How we handle relationships with others
Self–awareness o Emotional awareness o Accurate self–assessment o Self–confidence
Self–regulation o Self–control o Trustworthiness o Conscientiousness o Adaptability o Innovation
Motivation o Achievement drive o Commitment o Initiative o Optimism Empathy o Understanding
others o Developing others o Service orientation o Leveraging diversity o Political awareness
... Show more content on Helpwriting.net ...
However, it can be a completely reasonable and appropriate emotion in certain circumstances –
emotional intelligence allows us to recognise our anger and understand why this emotion has
occurred.
Effective self–assessment of feelings and emotions will help to improve your confidence and self–
esteem. Self–awareness is one of the key components of emotional intelligence (EI).
Daniel Goleman, the guru of emotional intelligence, identified self–awareness as being made up of
emotional awareness, accurate self–assessment, and self–confidence. In other words, it is all about
knowing your emotions, your personal strengths and weaknesses, and having a strong sense of your
own worth.
People who lack self–awareness find living a truly happy and productive life difficult. This can be
difficult to overcome, as many societies and cultures encourage us to ignore our feelings and
emotions – 'Keep Calm and Carry On'.
Examples of this include people who stay in jobs that they find unfulfilling or make them unhappy,
or in relationships in which they are not comfortable.
________________________________________
Emotional

The Affect on Emotional Intelligence on Effective...
FIT – BUS 5450
Assignment 1: Research Analysis and Proposal
The Affect of Emotional Intelligence on Effective Leadership
"Emotional intelligence is the ability to manage one's own and others' in order to guide one's
behavior and achieve goals" (Salovey, & Mayer, 2005). In simple words, EI is the ability to
perceive, control, and evaluate emotions, that is, to regulate your own emotions, and the ability to
cheer up or calm down another person. Building on the work of Mayor and Salovey (1997) and
others, Goleman (1998) further suggested that there are five critical pillars or competencies of EI,
namely self–awareness; self–regulation; self–motivation; social awareness (empathy); and social
skills. According to Merriam–Webster website ... Show more content on Helpwriting.net ...
According to the Salovey, Mayer and Caruso four–branch model of emotional intelligence, it is
through the establishment of these strong interpersonal relationships that allow for leaders to
generate motivation and instill optimism and enthusiasm within his/her followers. Being able to
accurately appraise and express emotions ensures the effective communication between individuals
and thus provides them with a deeper understanding of the people they work with (Carmeli, 2013,
p791). By creating an atmosphere of cooperation and having an improved perception of emotion,
followers will be more supportive of a leader's decisions and thus be more obliged to appreciate and
promote the organization's objectives (Zeidner et al, 2004, p387). The ability to communicate
effectively with followers allows a leader to connect on an individual basis and to inspire and share
collective visions with the team. Goleman cited in Lam and O'Higgins (2010, p151), "Empathy... is
the fundamental people skill." showing the concept of 'social intelligence' overlapping with that of
emotional awareness and the importance of understanding and sympathizing with the concerns,
requirements and unspoken feelings of others. As high quality interpersonal relationships
significantly enhance group cohesiveness and collaboration

Assignment 1: Emotional Intelligence And Effective Leadership
Assignment 1: Emotional Intelligence and Effective Leadership
Vigilkumar C. Patel
BUS520: LEADERSHIP AND ORGANIZATIONAL BEHAVIOUR
Dr. Eartha Eve Barnett
October 29th 2015
"Emotional Intelligence and Effective Leadership", one of the most important constructs in
leadership today is the concept and application of emotional intelligence (EI).
Emotional Intelligence (EQ or EI) is a term created by two researchers named Peter Salavoy and
John Mayer who developed it as a psychological theory which was later popularized by Dan
Goleman in his 1996 book (Emotional Intelligence). EI can be described as, "A form of intelligence
relating to the emotional side of life, such as the ability to manage one 's own and others ' emotions,
to ... Show more content on Helpwriting.net ...
When the second person returned home and found that the kids were noisy he just told himself,
"well, why should I shout at the kids, they are not the ones to blame for my feelings, they always
make that loud noise while playing. The main reason i am feeling bad is because of my boss". That
person recognized his emotions, thought about them, then acted in an emotionally intelligent way.
Emotional intelligence taps into a fundamental element of human behavior that is distinct from our
intellect. There is no known connection between intelligent quotient (IQ) and emotional intelligence;
we simply cannot predict EI based on how smart someone is. Intelligence is the ability to learn, and
it's the same at any age of our life. On the other hand, EI is a flexible set of skills that can be
acquired and improved with practice. Although some people are naturally more emotionally
intelligent than others, we can develop high emotional intelligence even if we aren't born with it.
The concept of EQ argues that IQ is too narrow; it says that there are wider areas in the EQ that
enables the successfulness of a person. Having only high IQ is not enough for getting success, which
was tended to be the traditional measure of intelligence, which ignores essential behavioural as well
as characteristic elements. Despite possessing a high IQ rating, it is not sure that success will follow
us.
Emotional intelligence does

Emotional Intelligence
Individual and Social Processes In the book Emotional Intelligence by Daniel Goleman, the central
thesis that he tries to point out is that emotional intelligence may be more important than I.Q. in
determining a person's well being and success in life. At first I didn't know what Goleman was
talking about when he said emotional intelligence, but after reading the book I have to say that I
agree completely with Goleman. One reason for my acceptance of Goleman's theory is that
academic intelligence has little to do with emotional life. To me, emotions can be just as intelligent
as your I.Q. In this essay I hope to provide sufficient evidence to show why I agree with Goleman's
thesis on emotional intelligence. The first topic that I ... Show more content on Helpwriting.net ...
Then you have to be able to motivate yourself as well as recognize the emotions of the other person.
Empathy is a big part of emotional intelligence also. Not only does it also build on self–awareness,
but it's a big predictor of having people skills. The last domain, handling relationships, is the best
predictor of a socially literate person. If you can handle relationships, you have the skill in managing
the emotions in others. You will do well at anything that requires the interaction of others. As
Goleman says, ‘ these people are social stars." All in all, I feel that emotional intelligence is a
better predictor of a person's well being than academic I.Q. Even though emotional intelligence
differs from men and women, it is still a more important trait to have than academic intelligence. All
of us might still mix I.Q. and emotional intelligence to varying degrees, but of the two, I feel
emotional intelligence adds far more of the qualities that make us more

The Importance Of Listening As A Servant Leader
Discussion Following this further, we will discuss the remarks of various authors about the
importance of listening as a servant–leader, as well as how it is effected by emotional intelligence. It
is also important that we compare and contrast the various viewpoints on this subject, before we
answer the research questions based on this literature.
Listening
First, we will review the literature from various authors on why listening is important as a servant–
leader. As mentioned earlier, Spears (2002), illustrated how listening was a critical aspect of
servant–leadership, and the first in his list of ten elements which were vital in regard "to the
development of servant–leaders" (loc. 119). This identification as a crucial element of servant–
leadership, ... Show more content on Helpwriting.net ...
"Emotional intelligence is a term that Daniel Goleman coined to describe a bundle of psychological
attributes that many strong and effective leaders exhibit" (Hill, Jones, & Schilling, 2014, p. 32). As
described by Hill et al. (2014), emotional intelligence incorporates self–awareness, self–regulation,
motivation, empathy, and social skills (p. 32). In contrast, Covey (2002) lists only empathy and
awareness as one of his ten characteristics of servant–leaders. Daniel Goleman also goes on to
mention that leaders who have these traits are more successful than those who do not. "In Goleman's
view, people respect leaders who, because they are self–aware, recognize their own limitations and,
because they are self–regulating, consider decisions carefully" (Hill et al., 2014, p. 32). He goes on
to describe how motivation helps persuade others towards a leader's vision. "Finally, strong empathy
and social skills can help leaders earn the loyalty of subordinates" (Hill et al., 2014, p.

Emotional Intelligence And Personal Intelligence
Introduction The author was given the task to explain emotional intelligence, and give two (2)
example of the concept. Second, to examine, the concept of "emotional quotient" compared to
traditional "intelligence quotient." Third to suggest two to three (2–3) reasons why leaders' need
emotional intelligence to manage today's workforce, as well as to speculate on at least two (2)
possible consequences should a leader not possess emotional intelligence. Fourth, to explore the
elements of emotional intelligence that leaders must be aware of to increase leadership
effectiveness. Lastly, to recommend a strategy that the organization could undertake in order to
improve the social skills of leaders within the organization and thereby ... Show more content on
Helpwriting.net ...
Secondly, a person with a good EQ can recognize, control and express one's own emotions, perceive
and assess other's emotions. On the contrary, a person with a high IQ can learn, understand and
implement knowledge, and possesses logical reasoning and abstract thinking. Lastly, EQ measures
an individual's social and emotional competencies or one's ability to recognize one's own and other
person's emotional expression. Conversely, IQ measures a person's academic competency and
reasoning ability (S, 2016)".
Suggest two to three (2–3) reasons why leaders' need emotional intelligence to manage today's
workforce. Speculate on at least two (2) possible consequences should a leader not possess
emotional intelligence.
"Emotional intelligence is the ability to understand and manage our emotions and those around us,
therefore, this quality gives individuals a variety of skills, such as the ability to manage
relationships, navigate social networks, influence and inspire others. Every individual possesses
different level, but in order for individuals to become effective leaders, they will need a high level of
emotional intelligence. In today's workplace, it has become a highly important

Daniel Goleman and Richard Boyatz (2008) article entitled "Social Intelligence and the Biology of
Leadership" discussed the importance of having social and emotional intelligence in leadership
behaviors. Manager's that displayed these characteristics were seen to relate more to their staff
members and was able to lead more effectively. However, a manager that lacked social and
emotional intelligence struggled with establishing rapport with their teammates, showed little
empathy, adaptability, and had trouble managing conflict (cite pg 5). If a manager does not possess
the skills needed to operate efficiently, the skills could be learned with constant reiteration and
mentoring. Daniel Goleman (1998) states "emotional intelligence not only distinguishes outstanding
leaders but can ... Show more content on Helpwriting.net ...
Once the areas are identified, then the individual can focus on the one that requires the most
attention. Goleman (1998) identified five components of emotional intelligence in the workforce
which are self–awareness, self–regulation, motivation, empathy and social skills. Each element has a
specific role in shaping the leader's emotional intelligence ability. Self–Awareness helps the leader
recognize their moods, emotions and what drives them (cite). Self–regulation is the ability to control
or redirect disruptive impulses and moods (Cite). Motivations is the passion to work for reasons that
go beyond money or status (cite). Empathy is their ability to understand other people and relate their
emotions to their responses, and social skills are how they manage and build relationships and
rapport (Cite). Goleman (1998) also states "to fix the problem the executive needs to be motivated to
change, and practice... [and listen to] feedback daily" (cite pg

Gerber's Servant Leadership
Although Gerber (2007) provided several leadership themes throughout the book such as Servant
Leadership by Greenleaf (1977), The Leadership Challenge by Kouzes and Posner (1995), and
Motivation and Personality by Maslow (1954) she could have provided an even stronger argument
by referring to Goleman's (1995) book on Emotional Intelligence. Early on in ER's marriage to FDR
she was faced with the realization that her social secretary, a young beautiful woman of twenty one
was having an affair with her husband. FDR then in the role of "assistant secretary of the Navy"
(p.67) was neither discreet nor restrained about romancing his mistress in public (Gerber, 2007). ER
could have easily reacted to this situation with anger, frustration, and contempt, instead "she focused
on her own growth" (p. 71). Goleman termed this type of inner healing as optimism or hope which
"has healing power" (p.177). ... Show more content on Helpwriting.net ...
Instead of measuring ones IQ (conventional intelligence) Goleman's theory required administrators
to look at the leader's EQ (emotional intelligence) which measures behavioral and character
elements of intelligence. ER believed that by turning her "sorrow into strength" and practicing EQ
she could handle the low points or dark hours of her life. As Gerber (2007) wrote "Like Eleanor, you
should work toward self–mastery–the ability to take control on your own terms for the purpose of
healing and helping yourself" (p. 72). In Dubrin's 2010 book on leadership he believed that when
"star performers were compared with average ones in senior leadership positions, differences in
emotional intelligence were more pronounced than differences in cognitive abilities" (p.

Summary Of Working With Emotional Intelligence
Emotional Intelligence and its Application to Nursing Practice Emotional intelligence is your ability
to recognize and understand emotions in yourself and others, and your ability to use this awareness
to manage your behavior and relationships (Bradberry & Jean, 2009). Emotional intelligence was
developed in 1990 and its popularity has grown in the 21st century (Marquis & Hutson, 2015). The
book Emotional Intelligence 2.0 outlines four different skills that a person must improve on to
increase their emotional intelligence and the book Working with Emotional Intelligence identifies
five different components of emotional intelligence. Some of the skills from one book and the
components of the other book overlap; however, both of the books bring ... Show more content on
Helpwriting.net ...
Integrating self–awareness into my nursing care will allow me to provide comprehensive, holistic
care to my patients. Being able to perceive my own emotions and the emotions of the people around
me will help me engage more with my patients so that I can better care for them. Self–managing
these emotions will allow me to consciously direct emotional situations to better outcomes. I will
also be able to use social awareness and relationship management in my nursing practice to help
develop relationships with my patients. Having a trusting relationship with patients is a vital role as
a nurse. After reading and reviewing all of the emotional intelligence skill building strategies I have
been able to incorporate these concepts into my student nursing

Resume : Performance Improvement Program
Coaching Plan
University:
Name:
Course
Professor:
Date:
Performance Improvement Program
Name of the employee: Hussein Ibrahim
From: 1st June, 2016
To: 30th August, 2016
Re: Performance Improvement Program
The purpose of this coaching program is to identify areas of concern, in Hussein Ibrahim's work
performance. The coaching program will give you the opportunity to show commitment and
improve on your overall performance.
Identified Problems
 Hussein Ibrahim has a human relations problem.
 He also lacks sufficient skills required for effective planning, organizing and making judgments.
 Hussein Ibrahim lacks a sufficient level of creativity and initiative.
Documentation of the Problem
Over the last 12 months Hussein Ibrahim's rating ... Show more content on Helpwriting.net ...
In addition to the human relations problem, Hussein also lacks sufficient skills in making judgments.
He tends to challenge decisions made in the company, which affects his relationship with the
management. The improvement of the judgment skills will enable Hussein to approach various
issues from an informed way. Hussein scores 5 in organizing, creativity and planning ability. This is
an average rating, which he needs to improve in order to attain the accepted overall performance in
the company.
Action Plan
Hussein will attend training session for two hours from Monday to Thursday, for three months.
These trainings will start at three and end at five in the evening. The trainings on Mondays and
Tuesdays will focus on human relations. Human relations training will address issues such as
interpersonal communication, cross–cultural training and team work. Trainings on Wednesday will
address the problem of planning and organizing ability, while Thursday trainings will address the
issue of creativity and judgment making. Hussein is expected to attend all the training sessions as
scheduled for the next 90 days. Failure to attend the training session without the permission of the

immediate manager will be paramount to gross misconduct. This will lead to disciplinary action and
a possibility of immediate termination.
Management Support
The management will facilitate trainings within the company and where necessary, facilitate
external trainings.
Expectations
Hussein must

Essay on Pancontinental Airways
Tutorial Week 7: Case Study – Leaders and Followers
Question 1. What are the key components of the relationship between leaders and followers in
Pancontinental?
Within Pancontinental the key components in respect of the relationship between leaders and
followers may be seen as including Emotional Intelligence, Authentic Leadership, Servant
Leadership and Participative Followers.
Emotional Intelligence is defined as a 'type of social intelligence that involves the ability to monitor
one's own and other's emotions, to discriminate among them and to use the information to guide
one's thinking and actions' (Salovey and Mayer, 1990: 189). According to Goleman (2001),
'emotional intelligence comprises of 4 key components which are, Self ... Show more content on
Helpwriting.net ...
As a result of having had this experience Callahan has demonstrated his ability to make the best
leadership decisions, not only for the organisation itself but also for the employees. His breadth of
experience is such that he has gained a clearer picture of what happens in every facet of
Pancontinental Airways by having experienced them at first hand.
In the case we can see the use of 'self management and transparency', as Callahan does not exploit
the fact that he is the managing director to get things done (his position of power), instead relying on
the people whom he has hired, 'getting the right people in the right place at the right time is key to
PAs success'. (Case Study)
When evaluating relationship management, we can see that Mr Callahan is held in quite high regard
at Pancontinental Airways by his employees and is described as a 'visionary leader'. Having the
admiration of employees is very beneficial in any organisation, and by doing so can create many
advantages in the industry, such as the maintenance of 'low staff turnover rates and high
commitment from staff'. This we can see as happening at Pancontinental Airways where the
company employs individuals seen to have the 'right attitude.' This is then followed by 'specific
training to develop the already present personal qualities of staff'. (Case study) Callahan openly
encourages membership of unions so that he can have improved negotiations than with the
individual

The Skills And Knowledge I Learned Through The Course
Introduction The following paper will demonstrate the skills and knowledge I learned through the
course. This course had taught me many things in leadership such as management vs leadership,
emotional intelligence, team stages of development, situational leadership, servant leadership, and
Myers–Brigs Personality assessment tool. Also, while taking this course, I also identified my
dependable strengths as well as my areas of weakness. At the beginning, I will talk about my
personal definition of leadership. Then, I will summarize my self–evaluation/self–assessment by
using MBTI, Big 5, and Emotional Intelligence. I will also talk about one of my area of interest
which is Emotional Intelligence.
Personal Definition of Leadership As my ... Show more content on Helpwriting.net ...
I'm an introvert which means I usually quiet and focuses on my energy. In sensing, I'm a very
detailed person and I usually prefer to taking information with sound and sight. Also, I always make
the decision based on the impersonal objective logic. Furthermore, my lifestyle is planned and in an
orderly way.
Some of the skills that I have are related to the Big 5 that include communication skills and stability
under stress skills. My communication skills are related to the extraversion in the Big 5 because I
believe that I am good in communication. With good communication skills, I found myself easy to
express my feelings and thoughts with others around me. I think it's better to express my feelings to
someone that I feel comfortable with. Also, I like to work in a team and people around me because I
think teamwork always bring the positive results. For stability under stress skills, I think it's related
to emotional stability in the Big 5. I feel confident when I'm handling with stress. Also, I always
calm myself when dealing with stress or pressure situation.
The skills I need to improve and develop on are critical thinking skills because they are really
important for my professional career. Critical thinking skill has a big impact on decision making and
reflects on the justification of one's own beliefs and values. Furthermore, critical thinking is crucial
for self–reflection which justify and reflect on our values and decision in every life.

Don’T You Ever Wish You Know What That Feeling In Your
Don't you ever wish you know what that feeling in your gut was – or how hard it is to try not to
blow up on the slow person walking in front of you in the grocery store, or if your friend is having a
bad day but keeps saying " I 'm fine, I 'm fine." What your friend does not probably realize is that it
can affect the people around, might even make your day bad too. What I found really interesting is
Emotional Intelligence. If you never heard of emotional intelligence it is the ability to identify your
emotions, understand what you feet and others around you, manage good relationships with the
people in your everyday life. Howard Gardner said "Your EQ is the level of your ability to
understand other people, what motivates them and how to ... Show more content on Helpwriting.net
...
Goleman suggests that emotional intelligence has four pieces – self awareness, social awareness,
self management and relationship management. Some important elements of emotional intelligence
agree that a combination of emotional intelligence and conventional intelligences, such as linguistic,
mathematical, scientific to have good qualities of leadership.
Having good emotional intelligence usually means you have good self–awareness. Most people
even, according to Mind tools article, "Emotional Intelligence Developing Strong "People Skills."
Self awareness is the most important part of emotional intelligence. Benefits of having good self–
awareness is most times your emotions do not get out of control. If you are good at understanding
what you feel, it is usually easier to not let them control you. Having good intuition can sometimes
even help having a stronger emotional intelligence. Honestly comes in handy with being aware with
yourself. Being aware of what presses your buttons or your areas that have weakness is good, So
you can avoid those problems. People with high emotional intelligence most times are confident
with themselves, and what they know they feel and trust those feelings.
Page 3
Next, major part of emotional intelligence is self– regulation and/or self– management. Which
means if someone or something does make you angry or mad or sad you can control what your
feeling and say " hey maybe I need to take

Emotional Intelligence And Professional Success
Emotional Intelligence in Nursing
Introduction
Emotional Intelligence 2.0 brings about the idea that the more someone is aware of their own
emotions and other peoples emotions they will have a significant increase in personal and
professional success by applying strategies from the four core emotional intelligence skills: self–
awareness, self–management, social awareness, and relationship management. The idea of
emotional intelligence was first proposed in 1964 and since then other physiologists have added
their insights and broken it down into four to five different categories. Emotional intelligence (EQ)
was recently defined as one's ability to recognize own emotions and other people's emotions and
applying this understanding to manage your behavior and relationships (Bradberry & Greaves,
2009). With application to the nursing world, having high EQ knowledge will improve roles and
functions of nursing, teach fellow coworkers techniques to lead, and help individuals grow in
identifying emotions and further understanding one's self.
History of EQ Micheal Beldoch first introduced the idea of EQ in 1964, in Sensitivity to Expression
of Emotional Meaning in Three Modes of Communication, a paper that examined three modes of
communication: vocal, musical and graphic, to identify non–verbal emotional expressions (Beldoch,
1964). It was hypothesized that, "like intelligence, emotional sensitivity might be characterized by a
general factor which operated in a variety of media,"

Cultivating Your Emotional Intelligence Essay example
This paper is based off my response to a fictional scenario. In this scenario, I am a struggling writer
who has placed third in a writing contest held by the university I attend, and my fellow classmate in
this scenario won the grand prize (Module 3 Lecture Pages, n.d.). However, I believe my classmate
won the contest because he plagiarized one of my previously published stories, and now I have to
face him at the awards ceremony (Module 3 Lecture Pages, n.d.). How I react to this fictional
scenario, is based on the varying levels of emotional intelligence, and whether or not my level of
emotional intelligence played a role in my reaction (Module 3 Lecture Pages, n.d.). In addition, this
paper will discuss the different levels of ... Show more content on Helpwriting.net ...
I would then let the university handle the matter in whichever way they see fit, while I try to keep
my emotions under control and respect the decision of the university. As for when I see my fellow
classmate, I would remain cordial and congratulate him on winning the contest. I probably would
ask him where he got his story line from, as well as whether or not he has ever read my story I had
published. I would confront him about my suspicion I have concerning the story line; most likely he
would deny any plagiarism accusations that I or the university made against him. If he told me he
didn't steal my story line, then I would be the bigger person and tell him we should put our
differences aside (agree to disagree), so that the conversation will not escalade into more of an
argument.
Differing levels of emotional intelligence The emotional intelligence level an individual has plays a
significant role in how he/ she will react to any given situation (Kinicki & Kreitner, 2009). I believe
an individual with a low or immature level of emotional intelligence would act in a negative or
disruptive manner when handling a problematic situation; allowing their emotions to get the best of
them (Kinicki & Kreitner). For instance, in the above scenario, someone with a low level of
emotional intelligence may have called their classmate right when they found out and

Sample Resume : Performance Management
Assignment 2
NAME: MUHAMAD IHSAN HIZBULLAH KABILEN CHANDRASEGARAN 123981
SUBJECT: PERFORMANCE MANAGEMENT
CODE: MKT 202
DUE DATE: WEEK 11
Table of Contents
Introduction 1
Executive summary 2
Issue: Documentation of the Problem 4
Emotional Intelligence Theory 5
Recommendation 7
Conclusion 7
Reference Lists 8
Introduction
Performance Improvement Program
Name of the employee: Hussein Ibrahim
From: 1st June, 2016
To: 30th August, 2016
Re: Performance Improvement Program
The purpose of this coaching program is to identify areas of concern, in Hussein Ibrahim's work
performance. The coaching program will give Hussain the opportunity to show commitment and
improve on your overall performance.
Identified Problems
 Hussein Ibrahim has a human relations problem.
 He also lacks sufficient skills required for effective planning, organizing and making judgments.
 Hussein Ibrahim lacks a sufficient level of emotional intelligence, creativity and initiative.
Executive summary
Action Plan
Hussein will attend training session for two hours from Monday to Thursday, for three months. This
length of time will allow Hussain to learn in detail the accepted culture of the organisation and the
performance level of that is expected from him. These trainings will start at three and end at five in
the evening. The

Many in this generation have always relied on the thought that our capacity to succeed in life is
highly dependent on our level of IQ. While the whole while from elementary school coming up from
high school to higher education, many of us have based success on the performance of the test. That
implies that we base success upon the grades we acquire in every paper. Unfortunately, there has
been a lot that we have missed concerning emotional intelligence that has been proved to be the one
overwhelming indicator of how we succeed in life. Goleman (2009) asserts that emotional
intelligence is the largest single predictor of success in workplaces.
Definition of Emotional Intelligence
There are numerous definitions describing what constitutes emotional ... Show more content on
Helpwriting.net ...
present that Self–awareness is very fundamental for leaders. If a manager is emotionally intelligent,
he can extend this to the understanding of how and why employees react emotionally to different
stimuli in their workplace. That can enable him/her to cope better with workplace changes at all
times (Salovey, et al., 2004). Self–motivation is defined as the ability to persist in the occurrence of
setbacks and failure. An example of discouraging moments of a project is when faced with a
recession. Self–motivation as an aspect of emotional intelligence would be entirely valuable to assist
project managers not give in to pressure and extend this to the junior project workers. Empathy is
another crucial aspect of EI, which entails the ability of a manager to sense how others feel. Trejo
(2014) argues that executives with high EI are more likely to achieve adorable business outcomes
and get considered as effective leaders by their subordinates (Trejo, 2014). Social skills are the fifth
intractable aspect of emotional intelligence. Concerning project management, Emotional
Intelligence is the ability to handle the emotions of employees and staff. AlHashemi and Tzudiker
(2011) assert that social skills regarding Emotional Intelligence enable the manager realize,
understand and control self–emotions and that of junior workers and groups. The implication of this
is the creation of deeper relationships with the team thereby surrounding the management with
content people. That in return helps build a successful journey towards the favorable

Emotional Intelligence And Effective Leadership Essay
Emotional Intelligence and Effective Leadership The correlation between emotional intelligence
(EI) and leadership skills is gaining interest among scholars and business leaders. These
professionals are interested in determining how understanding and managing emotions of the self
and others affects leadership skills. Moreover, scientists and business professionals are interested in
understanding the elements of emotional intelligence. To this end, the concept of emotional
intelligence integrates different skills and abilities (Batool, 2013). This means there are different
degrees of emotional intelligence that influence leadership effectiveness. This paper will define and
explore the elements of emotional intelligence. In addition, the paper will explain why leaders need
emotional intelligence to manage today's workforce. The paper will conclude by recommending a
strategy that an organization can take to improve the social skills of its leaders.
Understanding Emotional Intelligence Emotional intelligence is the ability to understand human
emotion and act on it in a positive way. According to authors Robbins and Judge, emotional
intelligence is defined as "the ability to detect and to manage emotional cues and information"
(Robbins & Judge, 2015, p. 140). Furthermore, emotional intelligence is a combination of
introspection and empathy. Introspection is the ability to understand one's own emotions; whereas,
empathy is the ability to understand others' emotions.

Leadership And Being A Leader
When it comes to leadership and being a leader I feel that a strong leader whom is inspiring is one
with a strong emotional intelligence. A leader who demands attention with strong emotion isn't
looked upon as a strong leader since they have intense drastic changes in mood which fear followers
and make people drift away. I feel that this is just a competencies that many overcome and turn into
strong leaders whom have made a big impact. A leader with a strong emotional effectiveness often
ends up on top since they are more capable of solving drastic complex problems and are able to
adapt to situations changing faster than someone without emotional intelligence effecting them. To
see a leader have a personal behavior competencies such as emotional intelligence strike and come
out on top when many feel a leader with emotion wouldn't be as strong is boundless since it shows
that strong leaders do have emotions and also do face personal issues which make them relatable
and in my opinion, more relatable/likeable since they can come to a level of personal experience
when dealing with employees or peers.
Personal Definition of Leadership
In my opinion, Leadership is someone who takes action, is influential, motivational, and has success
and partakes in equal responsibility in a group or organization. This means that as a leader they
guide and motivate team members in a positive uplifting way but if they make mistakes they
positively guide them in the correct direction. One

Example Of Emotional Intelligence
Emotions can be defined as "A mental state that arises spontaneously rather than through conscious
effort and is often accompanied by physiological changes." Emotions are a response to stimuli. They
are short–lived feelings that come from a known cause. It can affect attitude and behaviour in the
professional and personal life. Emotions can help or hurt, but one has no say in the matter until one
understands them. Some examples of emotions are: joy, fear, anger, grief, etc.
Emotional intelligence is one's ability to recognize and understand emotions in self and others and
the ability to use this awareness to manage one's behaviour and relationships. Emotional intelligence
is the "something" in each of us that is intangible. It affects how ... Show more content on
Helpwriting.net ...
Peter Salovey of Yale University and Dr. John Mayer of the University of New Hampshire coined
the term 'Emotional Intelligence' in 1990. Daniel Goleman popularised emotional intelligence
through his books and speeches. He observes that "Intelligence Quotient (IQ) and Emotional
Quotient (EQ) are not opposing competencies, but rather separate ones." In their book, Emotional
Intelligence 2.0, Travis Bradberry and Jean Greaves introduce emotional intelligence as – "The
communication between one's emotional and rational brains is the physical source of emotional
intelligence." They say that no education, experience, knowledge or intellectual horsepower serve as
an adequate predictor as to why one person succeeds and another doesn't. There is something else
that society doesn't seem to account for. There are examples of this every day at workplaces, homes,
schools, and neighbourhoods. One can observe that supposedly brilliant and well–educated people
struggle while others with fewer obvious skills or attributes flourish. The reason almost always has
to do with this concept called emotional intelligence. It is harder to identify and measure than IQ or
experience; certainly difficult to capture on a resume, its power cannot be

EDUCATION 2: Facilitating Learning
INSTRUCTOR:
Mrs. Sheryl Ann Perciano
Submitted By:
Hazel P. Villegas
Maria Dolores L. Comighod
BEED– Content Course [ II–D ]
Individuals have many similar characteristics but they too differ in many respects. One of these
individual differences is the intellectual differences which also refers to the intelligence.
Intelligence is the general capacity of a person to adjust consciously his thinking to a new
requirement. It is the combination of general and specific abilities that a person possesses in coping
with the problem of his everyday living. Also according to studies the non–cognitive aspects of
intelligence is also important for adaptation and success that ... Show more content on
Helpwriting.net ...
Five Domains of Emotional Intelligence
PERSONAL COMPETENCES | | 1. Self–Awareness | ●Emotional Awareness | | ●Accurate Self–
assessment | | ● Self–confidence | | | 2. Self–Regulation | ●Self–control | | ●Trustworthiness | |
●Conscientiousness | | ●Adaptability | | ●Innovativeness | | | 3. Self–Motivation | ●Achievement
Drive | | ●Commitment | | ●Initiative | | ●Optimism | SOCIAL COMPETENCES | | 4. Social
Awareness | ●Empathy | | ●Service Orientation | | ●Developing Others | | ●Leveraging Diversity | |
●Political Awareness | | | 5. Social Skills | ●Influence | | ●Communication | | ●Leadership | |
●Change Catalyst | | ●Conflict management | | ●Building bonds | | ●Collaboration and Cooperation |
| ●Team Capabilities |
Description of High Emotionally Intelligent Individual
High EI Individual | | ●Better perceive emotions, use them in thought, understand their meanings,
and manage emotions, than others. | | ●Less emotional 'baggage ' and conversely people | | ●Drawn
to occupations involving social interactions such as teaching and counseling more so than to

occupations involving clerical or administrative tasks. | | ●Less apt to engage in problem behaviors,
and avoids self–destructive, negative behaviors

Developing Emotional Intelligence (EI) Essay
This paper defined Emotional Quotient (EQ) and Emotional Intelligence (EI) and differentiated
between the two terms often used interchangeably in papers to be synonymous for emotional
intelligence. Businesses benefited greatly when employees utilized soft skills such as emotional
intelligence, displayed a positive disposition and were able to work in healthier, more productive
work environments. These competences were developed through self–awareness, self–management,
social awareness and social–relationship management. The four elements were described in the
Competency Based model by Daniel Goleman and Richard Boyatzis. Not all employees exhibited
the same level or maturity of emotional Intelligence. Identification, development and ... Show more
Those with interpersonal intelligence are more cued into other's emotions and respond appropriately
to their well–being. Elizabeth Guss described the hallmark of emotional intelligent people as those
that others want to be around because they present positive interaction and make others feel good to
be around them (Guss, 2005).
This paper will define and differentiate between the terms Emotional Quotient (EQ) and Emotional
Intelligence (EI) and touch on the importance of having these skillsets.
The focus will allow one to build skillsets for increased emotional awareness by identifying the
emotional impact stress has on one's health as well as the health of others, by balancing our
emotions, better communication will result and aid in conflict resolution. The attributes in the
Competency based model by Daniel Goleman and Richard Boyatzis will be explained. Five key
skills will be identified and defined for developing emotional intelligence. Last, the benefits of
increased productivity as a result of having employees with good EQ skill sets.
Review of the Literature
EQ versus EI
The two terms, Emotional Quotient and Emotional Intelligence have inaccurately become
synonymous for emotional intelligence and used interchangeably. The distinction between them is
Emotional Intelligence (EI) is innate or inborn potential and Emotional Quotient (EQ) is the
measurement of the behavior. Babies are born with socialization and are receptive to "emotional
sensitivity,

The Four Characteristics Of Emotional Intelligence
Emotional Intelligence (EQ or EI) is a term created in 1990 by two American university professors,
Peter Salovey and John D. Mayer. Daniel Goleman popularized Emotional Intelligence in his book
that was published in 1995. Goleman was a science writer for the New York Times and he
specialized in brain and behavior research. Emotional Intelligence is defined as the ability to
recognize, understand and manage your own emotions and influence the emotions of others. This
means that we are aware that emotions can drive our behavior and impact others either positively or
negatively. Emotional Intelligence includes three skills: emotional awareness; the ability to harness
emotions and apply them to tasks like thinking and problem solving; and the ability to manage
emotions. According to Goleman, "cognitive intelligence does not guarantee business success but
emotional intelligence". The four characteristics of emotionally intelligent people are self–
awareness, self–management, social awareness and social skills. In 1998, Goleman published a book
called "Working with Emotional Intelligence" where he defined emotional intelligence saying that it
consist of 25 skills, abilities and competencies. Compared to Intelligence Quotient or IQ is a score
received from standardized assessments designed to test intelligence. It is one's ability to learn,
understand and apply information to skills sets. It includes logical reasoning, word comprehension
and math skills. Other people debate that IQ

Emotional Intelligence And The Nurse Essay
Nurses are said to do the unthinkable and touch the untouchable (Canfield, Hansen, Mitchell–Autio,
& Thieman, 2001). Why nurses can seem to do this remains a mystery yet investigated in peer
reviewed literature. Professional nurses hold values to a high standard while performing their tasks.
This is done by individuals who are astute in the language that may not always be expressed with
words, the language of emotion. It is the nurse holding the hand of the troubled and simply listening
to their need that places them in field that is spiritually unique (O 'Brien, 2014). The nurse offers the
capacity to identify another's emotions and encouraging the person, all the while continuing to
manage the feeling and interactions with another (Beauvais, 2012). This ability is known as
emotional intelligence and offers the nurse a capacity to assume successful leadership positions.
Emotionally intelligent skill building for leadership is now a required competency and encompasses
spiritually rich aspects of both nursing and leadership. This paper will discuss useful aspects of
emotional intelligence in spiritually rich nursing leadership.
Emotional Intelligence There are many definitions of emotional intelligence. Daniel Goleman
discussed this theory in his 1995 book titled, Emotional Intelligence. From the ideas of Mr.
Goleman, nurses may find a more useful definition for this profession than from the previous
notions of Salovey & Mayer (1990) who simplified emotional

Analysis Of Mindy Grossman 's An Emotionally Intelligent...
Mindy Grossman: An Emotionally Intelligent Leader
Emotional intelligence is a phrase used in the business world to explain one's competency in
displaying and handling one's own emotions as well as the emotions of others around him or her. In
his book, Working With Emotional Intelligence, Daniel Goleman explains the importance of
Emotional Intelligence and how it is more imperative for one to have high Emotional Intelligence
rather than a high IQ. This is because, no matter how talented someone may be in their line of work,
he or she must still be able to work well with others and express their ideas. Goleman categorizes
Emotional Intelligence into five emotional elements and then further into emotional competencies.
He has separated each ... Show more content on Helpwriting.net ...
According to Harvard Business Review's article "How I Did It... HSN's CEO on Fixing the
Shopping Network's Culture" written by Mindy Grossman, her career over the past 24 years has
been spent as VP, President and CEO of companies including Chaps Ralph Lauren, Ralph Lauren
Corp., Polo Jeans Co., Nike, Inc. and most recently HSN, Inc. (Grossman 44). In her time as the
CEO of HSN, Inc. she has displayed immense Emotional Intelligence and because of that, was able
to transform the company. Grossman displays a wide array of emotional competencies spanning all
of the five emotional elements as described by Goleman: self–awareness, self–regulation,
motivation, empathy and social skills.
An area of Emotional Intelligence where Grossman thrives is her excelled self–awareness. Goleman
describes self–awareness as "knowing one's internal states, preferences, resources and institutions"
(Working With Emotional Intelligence, 26). In other words, it is one's ability to introspectively
assess his or her strengths and weaknesses. Further, Goleman categorizes emotional awareness,
accurate self–assessment, and self–confidence within self–awareness. Self–awareness is a critical
competence to display because it is one's ability to know him or herself. Without understanding
oneself, it would be impossible to know how to improve or which areas to improve. Similarly,
without this self–awareness, one is unable to maximize his or her effectiveness within the

Emotional, Emotional And Emotional Intelligence
Emotional Intelligence Explained
Emotional Intelligence is the capacity to assess, identify and influence the emotions of your own and
everyone around you. For an example, a employee could be having difficulty understanding the task
at hand instead the manager goes to the employee and identifies the misunderstanding and instead of
letting the situation make everyone stress the manager instead reiterated what needs to be done in a
simpler way so everyone is clearly aware and understands what to do. Another example of
Emotional Intelligence is when two people do not see eye to eye on a subject instead of screaming at
one another and storming off they instead speak without screaming and address the main concerns
without arguing. The whole ... Show more content on Helpwriting.net ...
This helps cut down on losing employees to the competition and also allows your employees to see
that you care about their wellbeing. Generally, when employees know this then they will, in turn,
provide the best quality of work that they can and also tend to be dedicated to the company for the
long haul.
Next reason why emotional intelligence is so important is when is comes to customers, you need to
be able to provide sympathy towards your customers if they are going through a rough patch or a
tough time. For an example a gas station is doing a remodel at the store which makes them lose out
on their normal sales volume the vendors that sell their product at that store need to understand that
the problem is temporary, not permanent as things go it 's just a simple remodel then they gas station
will be back to running to its full potential. A simple fix would be to adjust the supply to reflect the
current sales since the establishment is not at it's full operational status. By doing this you do not
lose your customer or even make your customer upset with your company. Instead, this allows you
to keep a long term upbeat customer.
Speculate on Consequences when to not use Emotional Intelligence
There are two simple reasons why leaders and managers should not use emotional intelligence that I
can think of one would be when an employee is not being the

Emotional Intelligence And Psychological Intelligence
Have you ever thought about how many emotions you have in one single day? Now think about how
many emotions you have had just at work alone. Emotions are extremely important and can rule our
lives daily. We make decisions off of them, choose activities based on them and the way we react in
situations can depend on them. When digging deeper you will find a concept called "emotional
intelligence" which puts you in tune with not only your emotions but the emotions of others as well.
This paper will fully explain "emotional intelligence" along with examples of the concept, examine
the theories of "emotional intelligence" compared to traditional "intelligence quotient", suggest
reasons why leaders' need emotional intelligence in today's workforce, speculate on the
consequences when leaders do not possess emotional intelligence, explore elements of emotional
intelligence that leaders must be aware of to increase leadership effectiveness and finally
recommend a strategy that the organization could undertake in order to improve social skills of
leaders within the organization and thereby positively influence their emotional intelligence.
"Emotional intelligence is the ability to monitor the feelings and emotions of the self and of others
and to use this information to guide tone's behaviors." (Wicks, Nakisher, Grimm, 2014). A person
with low emotional intelligence will get uneasy and think irrational when a high priority project is
due and their employer begins to lay heavy

Emotional Intelligence Research Paper
Many people have a complete misconception of what, exactly, makes someone an entrepreneur. Pop
culture has bombarded us with the image of the money hungry businessman out to make a profit at
whatever cost to his personal life and relationships, not all too far from Jesse Eisenberg's portrayal
of Facebook founder Mark Zuckerburg in 2010's Social Network. However, having spent the last
semester in my first entrepreneurial studies, it is clear that the real entrepreneurs of our society have
qualities that go much deeper than a lust for money or fame. Entrepreneurship is defined by Bruce
Barringer, of Oklahoma State University, as "the process by which individuals pursue opportunities
without regard to resources they currently control," and in order to fulfill this role an entrepreneur
must possess the qualities of a leader as have been discussed in our time in Project LEAD thus far.
Specifically, they must possess a mix of traits that has come to be known as emotional intelligence.
The need for emotional intelligence can be clearly seen when analyzing its key components and how
entrepreneurs use them. The first and one of the most important components of emotional
intelligence is self–awareness. According to Daniel Goleman in his Harvard Business Review article
on emotional intelligence, "self–awareness means having a deep understanding of one's emotions,
strengths, weaknesses, needs, and drives," or to put it simply, having an understanding of why you
do what you do.

Intelligence And The Ability Model Of Emotional Intelligence
Process–Oriented Theory This theory explains intelligence as the specific process of solving
problems that individuals encounter. Piaget (1952), one of the eminent proponents of this kind of
theories, has proposed intelligence as an adaptive process, which a child experiences at various
stages of his/her life. Gardner (1983) has developed a theory of multiple intelligence on the basis of
cultural significance and their correspondence to the human brain structure (Table 3). Besides the
physical and musical varieties, he has identified six other types of intelligence: spatial (visual),
interpersonal (the ability to understand others), intrapersonal (the ability to understand oneself),
naturalist (the ability to recognize fine distinctions and ... Show more content on Helpwriting.net ...
However, the volume of serious academic work is comparatively less than the popular work in the
relevant field. In this chapter, the endeavour would be to discuss the various models and significant
research findings on emotional intelligence.
MODELS OF EMOTIONAL INTELLIGENCE Two types of emotional intelligence models are
available in the existing literature: (a) Ability model, which focuses on the mental abilities to define
emotional intelligence and (b) Mixed models, which seek to define emotional intelligence as a
mixture of abilities and some personality traits and characteristics.
Ability Model of Emotional Intelligence This model of emotional intelligence as described in the
Figure no. 2. emphasizes on the cognitive components of emotional intelligence and conceptualizes
emotional intelligence in terms of potential for intellectual and emotional growth). Four sets of
mental abilities ranging from basic to more complex psychological processes were proposed in this
model.
The first set, 'Perception, appraisal, and expression of emotion1 allow an individual to identify and
express emotions in self and

The Effects Of Emotional Intelligence On The Organization,...
Nowadays, some organizations focus on the effect of emotional intelligence in their organization,
and raising more attention of other organizations. Emotional intelligence plays an important role on
the impact of organizational effectiveness, it also help with the organizations retain good employees
for their future growth of organizations. As ability related with emotions and feelings, this complex
term – emotional intelligence has been established in the field of psychology and management,
helping with the development of organizations in several factors indeed, which is can be divided
into four elements. First of all, the definition of emotional intelligence will be introduced in this
paper. While each aspects of emotional intelligence are quite complex, this paper will provide a brief
overview of four elements of emotional intelligence: expression and identification of emotion,
raising awareness process and decision–making through using emotion, emotions knowledge, and
emotions management. Furthermore, as to apply emotional intelligence in the organizations, this
paper will illuminate three related aspects in the organizations which are can be influenced by
emotional intelligence. Some examples will be provides in this part to introduce the application of
emotional intelligence in the organizations. First key element is how emotional intelligence
influences the leadership in the organizations. Second is how interpersonal skills of employees or
leaders developing the

Understanding The Application Of Emotional Intelligence
Connor Hennessy
Understanding the Application of Emotional Intelligence In Negotiations
The art of negotiation has many factors which can determine the outcome of win, lose, compromise,
or in some instances where the negotiation ends in a standstill. One of the more influential factors
that can determine an outcome of any negotiation is emotional intelligence. We can expect that with
every faucet that goes into negotiation, emotional intelligence ranks higher than most techniques,
because it creates an unquantifiable link between the negotiating parties.
Emotional Intelligence (EI) has been around for over a decade, however, it is still being developed
in the business sector of negotiation. It is recognized by senior and upper level ... Show more
If we exert negative emotions such as anger, irritability, impatience, and sadness we leave ourselves
open to manipulation, and create communication barriers that did not exist prior to our outbursts.
Spontaneous reactions or negative emotions such as blushing, embarrassment, aggressiveness, or
retaliation can reveal or true intentions or our primary goals and objectives. This makes us
vulnerable and the other issue can obtain concessions that weren't originally available. (Lewicki,
Saunders, Barry, 'Negotiation Reading and Exercises 6th Ed. 2009) EI comes into play to help avoid
these situations, and to keep us calm and level–headed.
Godemans, basic premise on emotional intelligence is taken from 'Do Purchasing Professionals
Need Emotional Intelligence?' (2002) Godeman introduces EI under the premise of Emotional
Quotient (EQ), it gauges the individual's perceptions and attributes which define EI. In a sense, it's a
benchmark, a measurement of their EI in relation to others. Godeman states these elements as "The
Seven Pillars to EI." These elements are defined by: Self–Awareness, the ability to recognize your
own feelings. Motivation is the drive and energy to achieve the results for both long and short term
goals. Interpersonal Sensitivity, the ability to be aware of the needs and feelings of others, this can
impact a negotiation as a loss or win. Intuition: the ability to use insight and interaction to arrive at
and implement decisions

Understanding Of Emotional Intelligence, Organizational...
Statement of the Problem
The 2014 Time Warner Annual Report identified several risk factors that the organization must
address to remain competitive in the global market. Mitigating some of these risks; the report
recommends that the organization reduce and reallocate resources from its portfolio of brands to
stay economically viable among industry leaders. This reduction resulted in a 20% attrition rate. Not
only did the organization lose money, a vast amount of innovation, intellect, relationships and trust
Sherman (2012), exited the organization. In addition to this critical loss, the remaining employees
were left to perform business as usual. Downey (2011) indicated that emotional intelligence,
organizational leadership, and workplace culture are directly linked to how employees relate to the
leaders of an organization. The understanding of emotional intelligence, its components and a
comparable leadership style such as transformational leadership is vital to the success of an
organization.
The general organizational problem is that employees are burned–out, their lack of trust in senior
leadership is affecting the morale of the remaining employees. In that, emotions are frayed,
management has difficulty understanding emotional intelligence, leadership style and the impact
these components have on organizational change. This problem is impacting divisions within the
organization and the employees who attempt to support the vision of the senior leadership team

Leadership Is An Influential Process

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