1. Key Skills Profile Summary
Key Account Management
Business Development
Sales- Up-Selling & Cross
Selling
Customer Global Support
Training & Development
SLA Management
Cross-Functional Coordination
Quality Management
Team Building & Leadership
Technical Support
Vendor Management
Data Mapping & TPM
Management
Data Management Solutions
Logistic Management
Campaign Management
Persuasive and influential ITIL certified professional having
nearly 13 years of exposure to cross-cultural work environments also
experience in Business Development, Key Account Management,
Sales Up-Selling & Cross Selling, and so on
Unique blend of visionary leadership with expertise to lead
strategic planning & direct multi-site operations, Account Management,
Implementations (Offshore) in IT, ITES, BPO, Shared Services domains
Lastly associated with OB10 & Tungsten Network as Key
Accounts Implementations Specialist
Conceptualizing & executing highly creative & results driven
technical Support Expert providing enterprise server support,
desktop systems and Inkjet Printers support (EMEA, LOG: Home &
Small Business; Corporate)
Well versed with Microsoft Office, Excel, Word, Outlook,
Windows'98, 2000, XP, Vista, Windows 7 and recognized as Dell
Certified Hardware Technician
Strong business acumen with skills in ensuring that client accounts
are setup in accordance also compliant to various laws & regulations
like Tax legislations, Country specific requirements, and so on
Recognized as a key account specialist, persistent supporter,
innovator and team motivator who has championed key account
management & business development competencies
Expert in mentoring & training new hires to the team on process
education and on topics of effective communications
Excellence in managing complex business challenges and
making high-stakes decisions using experience-backed judgment,
strong work ethics and irreproachable integrity
Exceptionally well organized with a track record that shows self-
motivation, creativity and initiative to achieve both corporate & personal
goals; Can relate to people with different personalities and backgrounds
Soft Skills Education
I.C.S.E from Pratt Memorial School, Delhi University in 1997
Higher Secondary from Shri Shikshayatan College, Kolkata in 2000
Bachelor Of Business Management from National First Grade College
(Bangalore), East West College, Bangalore University in 2003
Diploma in Ragprodhan Music from Rabindra Bharathi University in 2000
Completed short term course in Medical Transcription from Stesalit
Infotech, Kolkata
Team player
Communicator
Innovator
Thinker
Collaborative
Intuitive
RAJESWARI SAHA
Key Accounts Implementations Specialist
Expertise in global business development with hands-on experience in streamlining
operations, invigorating businesses, managing key accounts, systems & procedures
Targeting assignments in Key Account Management, Business Development &
Sales- Up-Selling & Cross Selling and Customer Support Leader
rajeswari.saha@yahoo.com +60 102051996

2. Career Timeline
Work Experience
Jul’11 – Mar’16
Regions Handled: EMEA, AMERICAS &
APAC
Previous Experience
Mar’08 – Apr’10
Oct’07- Feb’08
Jul’06-Sep’07
Jul’03 – Jun’06
OB10 & Tungsten Network
Growth Path: Joined as Offshore Implementation Specialist than
promoted to Key Accounts Implementations Specialist
Key Result Areas:
Responsible for implementing the after sales process of Tungsten e-
invoicing (Offshore Implementations)
Managing multiple accounts from inception to completion of
implementation also updating daily dealings as well as keeping logs of
client interactions on the central Account Management System (OBi)
Accountable for configuring both New client accounts (Single
Implementations) and Multi Buyer Accounts on the Tungsten Network
Capable of customizing data received from clients and their varied ERP
systems into a standard format and data mapping in order to ensure
that their data is compliant to the buyer's specifications & validations
also setting up a standard logic/schema for the various Vendor
accounts in order to enable smooth & successful transactions
Monitoring high volume, hyper-care, group and key accounts as
Account Manager & Single point of contact for high volume and
sensitive suppliers
Managing Group Accounts and Hyper-Care Supplier accounts and
facilitating additional requests which requires sound coordination with
internal teams, PMs, SDMs, Buyers and their procurement teams
Coordinating with various procurement teams of both buyers and
Suppliers to ensure implementations are completed as per the
technical specifications of the buyers' and also request exemptions
from the Buyers procurement team when vendors are unable to
adhere strictly to Buyer specifics due to ERP limitations
Supporting sales teams during Pre-sales discussions with new &
existing clients via conference calls, enrolling clients on Tungsten
network for product and value added services
Discussing & providing technical framework & scope and setting
expectations, helping all parties set SLAs
Performing RCA as per client requests for Group/Corporate accounts
Having vast supplier education to manage & understand vendors
NETAPP as Global Support Associate
Growth Path: Joined as Global Support Associate than promoted to
manage TEA (Top Enterprise Accounts)
Hewlett Packard as Technical Support Engineer for Enterprise
Server Support
Dell International as Technical Support Expert
Affiliated Computer Services
Growth Path: Joined as Senior Customer Service Representative and
later promoted to Helpline In-charge of escalations. Later again raised to
Quality Assurance Analyst (QA)-(conducted audits for about 40 personnel)
ICICI One
Source
Dell
International NETAPP
Affiliated
Computer
Services
Hewlett Packard OB10 & Tungsten
Network
2003-2006 2007-2008 2011-2016
2002-2003 2006-2007 2008-2010

3. Jun’02 – Jan’03 ICICI One Source as Customer Service Representative
Notable Achievements
Across The Tenure
Academic Achievements
Personal Details
Date of Birth: 16th October 1980
Languages Known: English, Bengali &
Hindi
Address: The Elements, B-13-12, Jalan
Ampang Kiri, 55000 Kuala Lumpur
At OB10 & Tungsten Network
Played a pivotal role in setting up highest volume of account (i.e.
30%-40% more than expected target) within said SLAs also ensured
that no compliance lapses in process when setting up client accounts
and no escalations related to compliance upon 3rd Party (PWC) Audit
completions throughout the career
Successfully delivered due diligent services over the years also
skillfully converted service agreements in Tungsten into major
Corporate Accounts (like Charterhouse Print Management, Insight
Technologies, Oleon and so on)
At NETAPP
Recognized & awarded for:
o "0” escalations and Best In Quality
o Closing/completing highest Ticket volumes
Shown exemplary performance as managed high ticket volumes
with quality and zero escalations resulted helped in getting promoted
to manage TEA (Top Enterprise Accounts)
At Dell International
Attained Award as "Best in Communications" amongst all the
training batches in Dell International
Successfully won:
o "Gold Call Award" in recognition of valuable contributions to
customer experience
o "Director’s Club Award" in recognition of outstanding
contribution towards delivering awesome customer experience" in
a quarter in the "Dimension (desktop) LOB"
o "On the Spot" Award for clear and precise call hygiene
o Other miscellaneous awards for maintaining 0% RDR (Repeat
Dispatch Rate) as efficiently replaced Hardware Parts and
maintained over 90% in RR (Resolution Rate) in all quarters
At Affiliated Computer Services
Bagged award as "Best in Communication" in training
Received award “Best in Quality" in multiple quarters
Promoted as a “Quality Analyst” for the Process RAC (Rewards
Administration Center)
At ICICI One Source
Significantly topped in training amongst all the training batches for the
project “Reality"
Attained Highest Sales Volume when upselling “Warranties” for
Catalogue Products
Successfully won:
o Best Manager Contest for "Carpe Diem" - Mount Carmel College
Management contest for management students from all of South
India (National First Grade College 2002)
o Best Event coordinator Award (National First Grade College 2003)
Worked as:
o Editor of Rotaract Club (South East Calcutta 1997-1998)
o Cultural Ambassador for India (National First Grade 2000-2003)
o Chief Event Coordinator for the College cultural club "Culcurio"
(National First Grade College 2001-2002)
o Editor of "The Firm" -Management & Commerce Department
Magazine (National First grade College 2000-2003)