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Questionnaire
Dear sir/Madam,
We are the students of Rudra college of BBA are undergoing a project on “Consumer
Satisfaction on Private Banking Sector”.we therefore,request you to please fill up
Questionnaire to enable us to complete the said project.
Name : ……………………………………………………………….
Age : < 20 21-30 31-40 >40
Gender : A. Male B. Female
Occupation : A.Student B.Job
C. Businessman D.Housewife
Income : A. Below 1,00,000 B. 1,00,000-2,00,000
C. 2,00,000-5,00,000 D.Above 5,00,000
1. Do you have Bank account?
A. Yes B. No
2. If yes, then in which bank you have account ?
A.Private B. Public
C. Both
3. If private ,then in which bank do you have account ?
A. ICICI B.AXIS
C. KOTAK D. HDFC
E.Others

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4. Which type of account do you have in this particular bank?
A.Saving account B.Loan account
C.Fixed account D.Current account
5. If, yes than which service you get from bank ?
A. Online banking B. Mobile banking
C. Credit card D.ATM
E. Telephone banking F.Others
6. Are you satisfied with the services provided by the private banks ?
A. Yes B. No
7. Are you using online banking?
A. Yes B. No
8. If yes, then you are getting benefit from the online banking?
A. Yes B.No
9. In your opinion what was the reaction of customers regarding service efficiency after
the bank computerization.
A. Positive B.Negative
C.Can‘t say
10. Give the rank of the services which provided by your bank.
A. Personalized sevices B.Wide branch networking
C. Customer sevices D.Core banking
E. Computerised banking F.Problem solving
11. Is your banks have a transactions Tracking system ?
A . Yes B. No
c
c
c c
cc

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12. If yes, than is it helpful for you?
A.Yes B.No
13. What do you feel about the overall service quality of bank?
A. Excellent B.Very good
C. Good D.Bad
14. What you prefer for investment ?
A. Fixed deposit B. Insurance
C. Mutual fund D. Shares
E. Others
15. Do you think your bank offers competitive intrest rate in your investment?
A.Yes B. No
16. If, yes then for what time of period do you like to invest ?
A. Less than 6 month B.6 month to 1 year
C. 1 year to 3 year D.3year to 5 year
17. Do you trust on your bank?
A.Yes B.No
18. Would you recommend this bank to your friends,relatives,associates?
A.Yes B.No
Thank you for your valuable Time!