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ARUL S.
Contact:9840959842
E-mail: arul_sylash79@yahoo.com
SENIOR LEVEL PROFESSIONAL
Operation ManagementProject ManagementService delivery Performance ManagementVendor
ManagementTeam ManagementContent Management
AN OVERVIEW
 Experience in managing entire process of operations with an aim to accomplish corporate plans &
goals successfully.
 Experience in type setting projects especially CSIRO and IOS press publishers including
Books and Journals, and executed these projects in different platforms such as InDesign, 3B2
and LaTex. Technical expert in InDesign, HTML, XML, CSS & DTD and MS-Office packages.
 Vast Knowledge in scientific & legal patent abstract, content writing, chemical drawings,
conversion projects and indexing.
 Skilled in MS office and expert in Excel, power point, dash board diagram, Management
reports and production & quality tracking reports.
 Coordinating with internal/external customers for running successful business operations and
experience of implementing procedures and service standards for business excellence.
 Adroit in ensuring delivery of high quality services to support customer's business needs &
achieving continued high customer satisfaction from all operational users for services.
 Prudent, disciplined & self-motivated with excellent interpersonal communication & organizational
skills with proven abilities in team management and customer relationship management.
 Organizing Team structure, Manpower utilization/deduction, measuring & improving Revenue of the
Projects by performing process study & project migration plans, performing Continuous
Improvement (CI) projects for process & quality improvements, Auditing and supporting for
maintaining ISO documents.
 Expert in preparing Management review reports including Project Planning (PRN), Migration
Planning, Service Level Agreement (SLA) & Profit and Loss of Management (PLM) reports, Quality
Review (QR) reports comprising corrective and preventive actions (CAPA), customer Quality review
meeting (CQRM) and Internal process audit (IPA) report.
 Projecting and overviewing management reports and effective customer communications
for all technical aspects.
CORE COMPETENCE
 Setting up targets, standard operating procedure (SOP) & SLA, setting and maintaining Critical to
Quality (CTQ)/Critical to Process (CTP) targets and involve in planning for the process
 Capacity Planning and Production Forecasting, and effective capacity utilization.
 Leading conference calls with the customer and understanding the customer specifications and
providing Software requirements to the technology team to ensure a highly automated workflow.
 Monitoring and Evaluating staff performance and Optimally utilize resources through creative
resource management
 Planning, organizing and coordinating competence and perceptive eye for detail and quality control
and improving process
 Working extensively with the consultancies and the management in the process of recruitment .
 Conducting/attending WebEx with domestic/international customers for new Projects, especially for
new requirements.
 Skillful in all management presentation including Service Level Agreement, Cost over revenue
(COR), Quality review meeting (QRM), Migration plan, stock report, assisting for pain areas
especially focusing towards project improvements such as CTQ.

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 Production improvement strategies and process re-engineering.
 Conducting internal process audit (IPA) & process reviews for ensuring strict adherence to the
process parameters/systems as per defined guidelines.
EMPLOYMENT DETAILS
Since June'03: Lapiz Online Services, Chennai
Growth path:
Project Manager June'14 - till date (Thomson Digital Services)
Project Coordinator June'12 - June'14 (Source HOV)
Production coordinator June'11 - June'12 (Source HOV)
Team Lead June'06 - June'11 (Lapiz online services)
Sr. Executive June'05 - June'06 (Lapiz digital services)
Executive June'04 - June'05 (Lapiz digital services)
Technical trainee June'03 - June'04 (Lapiz digital services)
NOTABLE ACCOMPLISHMENTS
 Excellent in tracking system, especially project status in terms of manpower utilization, productivity
and internal/external non-conformities, and skill full in analysis in terms of RCA/CAPA for the
failures thus improve the percentage of project cost over revenue (COR) from 78% to 40%.
 Drove the efforts to maintain annual employee attrition in our production team with proactive
employee engagement and implementing HR best practices.
 Distinction of developing frameworks to enhance process quality accuracy for all projects from 90%
to 96%.
 Initiating right first time (RFT) project based on the customer requirement and end up with drastic
improvement in all parameters where one of the example is that, removed down-line QA people (6
persons) responsible for final dispatch.
 “Outstanding LEAD appreciation” for excellent performance in Manpower reduction and cost saving,
especially in Alert style abstract (2009).
 “Consistent Quality performer of 2011 appreciation” for performing Quality consistency at 2011 1st
half period (TR-Chennai) (2012).
PROFESSIONAL ENHANCEMENTS
 Leadership Enhancement and Assessment Program (LEAP)
 Customer complaint is a gift - Leadership program
 Foundations of leadership
 3S & 5S awareness training
 Internal Quality Audit
 Failure Modes Effects Analysis (FMEA)
 Right first time (RFT)
 Developing self-excellence
 Effective writing & Verbal skill (Know your English)
ACADEMIC DETAILS
 M.Sc., Chemistry, Gurunanak College in 2001
 B.Sc., Chemistry, Gurunanak College in 1999
PERSONAL DETAILS
Date of Birth : 03rd July 1978
Permanent Address : No.1/322, Jythoy Nagar, Paraniputhur, Mangadu, Chennai – 116.
Languages Known : Tamil and English