Current Resume as of July 2012

1. Denyse L. Cowan 416-757-3682
83 Presley Avenue cell: 416-302-3682
Scarborough, Ontario, Canada
M1L 3P7
dl_cowan@rogers.com
INFORMATION SECURITY
Analyst, Awareness and Training Specialist
Profile: IT Security Analyst responsible for providing technical leadership in the area of Information Security that
includes Mainframe and PC platforms, Network and Internet environments. Experience includes a multitude of areas
including Information Security Administration, Disaster Recovery/Business Continuity Planning, Information Security
Awareness, User Education Presentations, Virtual Private Networking, Firewall and PC Security. In 2011, architected
and implemented a new firewall infrastructure replacing a Cisco PIX, Nortel VPN and IIS Proxy with a Palo Alto
Application Firewall and SSL-VPN.
Within my career I have developed a passion for security awareness and educating individuals through presentations,
training and documentation; such as, Policies, Processes and Procedures, Training Manuals, User Guides, And Security
Awareness literature.
Career has included an IT Security Analyst/Security Awareness educator at SOCAN - Society of Composers, Authors
and Music Publishers of Canada, a Technical Writer and Network Contract Analyst at CGI Inc., and a Network/Security
Analyst-administrator at Royal &SunAlliance Assurance.
Vulnerability scanning and remediation using multiple scanning tools
Project management and leadership on security related tasks
Excellent communication and interpersonal skills.
Very organized with a high level of accuracy and attention to detail.
Competent in training and supporting of peers with the ability to present information to large or small
groups.
Motivated, energetic, positive individual, with the ability to quickly adapt to new processes and
environments.
TECHNICAL SKILLS
Firewalls - Palo Alto Next Generation Firewall and VPN, Checkpoint FW-1/VPN-1, VPN client software
applications, Nortel i100
Microsoft Windows, Office, Movie Maker
Enterprise and SOHO routers and switches
Mainframe and PC security - CA-Top Secret Security, ZoneAlarm
Web Tools - McAfee and Symantec Anti-Virus, Malware tools, Vulnerability scanning tools (eEYE Retina and
Nessus), Internet Explorer, Firefox, Safari
Wireless and Mobile device technology (Smartphones and Tablets specifically Apple)
Email systems - Lotus Notes, Outlook
System Tools - Partition Magic, Partition Commander, PC3270, CICS, ISPF, TSO/E, WS-FTP, Solarwinds IP
address tracker, WSUS
currently studying CISSP - exam July 14th
CCSA (Checkpoint Certified Security Administrator) 2004, 2002
CCNA (Cisco Certified Network Associate) 2002
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2. Denyse L. Cowan 416-757-3682
83 Presley Avenue cell: 416-302-3682
Scarborough, Ontario, Canada
M1L 3P7
dl_cowan@rogers.com
CAREER HISTORY
July 2008 - June 2012 SOCAN
Responsibilities: IT Security Analyst
In this position it was my responsibility to work with both IT and Business units to ensure that IT infrastructure
was adequately secured. Maintain, revise and implement IT Security Policies, Procedures, Standards and
Guidelines. Develop and deliver IT Security awareness communications and training to all staff. On a monthly
basis (during non-business hours) , as well as adhoc basis, conducted internal security vulnerability assessments
using eEye Retina product and performed project management with IT Teams to ensure remediation was
performed within a specified time frame. I performed research and evaluated technologies and tools to ensure
SOCAN’s security posture; this lead to the implementation of the Palo Alto Next Generation Application Firewall
and VPN architecture. It was also my responsibility to provide advice and support to both IT and Business areas
on IT Security related initiatives, projects, activities, tasks and incidents (additionally I provided advice to staff on
non-business related security subjects to assist them in their personal lives as well, such as Facebook security).
Received recognition for going above and beyond in my work for helping the Manager of HR and Manager of
Facilities and Administration develop a presentation to executive in a different format using Microsoft Movie
Make, DVD software and Microsoft PowerPoint.
Developed a Security Guidelines document for Facebook usage
Developed a Security Guidelines document for LinkedIn and Twitter.
Created Telework documentation for SOCAN’s new Telework program that involved assisting staff on how to
setup equipment and connect to the remote VPN.
Performed administration on Palo Alto NGFW. Creating policies, users, VPN connections, etc.
Project managed VPN migration from Nortel i100 to Palo Alto NGFW VPN device.
Liaison between security staff at web hosting company.
Monitored threats and traffic on Palo Alto NGFW.
Updated Palo Alto NGFW PAN-OS, Threat databases, AV datasets, and filters as required.
Monitored Anti-virus signature status reports for corporate Symantec Anti-Virus.
Provided education and training to new staff through HR’s New Employee Orientation Program.
Respond to security issues using TrackIt as the ticketing agent for problem resolution.
Documented a monthly report of Security projects and tasks to senior management and executives.
Developed documentation as needed for IT Security and other areas of IT Infrastructure.
Performed quarterly balancing of SOCAN’s Royalty Distribution production process.
Technical Environment
Windows XP, Windows 7. Windows Server 2003, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook,
Project, Visio), Track-It, Cisco PIX, Nortel i100 VPN, Palo Alto NGFW/VPN, Citrix, VMWare, Oracle, HP UNIX,
VoIP, Cisco switches, MAC, iOS, BES, Lotus Notes, Blackberry Playbook, Apple iPad
June 2008 - December 2006 CGI
Responsibilities: Telecommunications Contract Analyst
In this position it was my responsibility to manage all telecommunications contracts for CGI and their clients and
telecommunication vendors. This involved co-coordinating multiple teams to determine the telecommunication
requirements for a specific contract; whether it was new, renewing or being terminated. Teams that had
to be coordinated with included: external Telecommunication vendors, internal teams such as Network Services,
Legal, Security Services, Asset Management and Service Delivery.
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3. Denyse L. Cowan 416-757-3682
83 Presley Avenue cell: 416-302-3682
Scarborough, Ontario, Canada
M1L 3P7
dl_cowan@rogers.com
Technical Environment
Windows XP, Track-It, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio), Track-It
April 2007 - February 2006 CGI
Responsibilities: Security Analyst
In this position it was my responsibility to manage and document the network security infrastructure for CGI’s
client Royal & Sun Alliance using Checkpoint FW-1 and Checkpoint VPN-1 with SecureClient, as well as
coordinating the transition of the client’s security infrastructure to CGI’s Montreal Data Centre ensuring the
environment adheres to audit requirements.
Managed project to document all services offered by CGI’s Security Services, this involved working with each
team member responsible for the service, researching the service, developing a documentation template to
be used by all Service Descriptions and then documenting the service.
Also became secondary support for McAfee, Mimesweeper and Siteminder security applications.
Co-ordinated reporting for all security services areas to be delivered to senior management and clients by a
specific date (bi-weekly, monthly and quarterly). Authored the reporting process and procedure for this item.
Provided education and training to new users and support staff, maintained user documentation as versions
of SecureClient changed.
Respond to security issues for second level support resolution using Remedy as the ticketing agent for
problem resolution.
Technical Environment
Windows XP, Checkpoint FW-1, Remedy, Track-It, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook,
Project, Visio), Lotus Notes, McAfee Anti-virus, Mimesweeper, Siteminder, Checkpoint VPN Secureclient
July 1997 - February 2006 Royal &SunAlliance Insurance Canada
Responsibilities: Network Security Analyst
As an analyst responsible for supporting, maintaining, designing and documenting the network security
architecture which includes Remote Dial-In, Virtual Private Networking, Firewall and Internet Application Security
using Checkpoint FW-1, Checkpoint VPN-1 with SecureClient and remote dial-in applications to a level of security
that ensured the environment adhered to audit and SOX compliance.
Responsible for managing projects that involved upgrading the network security infrastructures, including but not
limited to:
Migrate VPN users from an Shiva VPN device to Checkpoint SecureClient.
Migrate Firewall devices from Sun Solaris to Nokia IP390s.
Migrate dial-in users to VPN.
Upgrade token-ring IBM3174 AEA dialin to IBM 8235 LAN dialin.
Upgrade VPN users application levels.
Upgrade of Network from Token Ring to Ethernet – involved cabling and hardware changes
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4. Denyse L. Cowan 416-757-3682
83 Presley Avenue cell: 416-302-3682
Scarborough, Ontario, Canada
M1L 3P7
dl_cowan@rogers.com
Perform monthly reporting of Firewall and VPN auditing to management and auditing areas. Managed
contract negotiations for security software and hardware.
Document network security architecture to met audit and Sarones-Oaxleay requirements.
Provide network security education to management and user community through presentations, training
sessions and education documentation.
Prime liaison between Audit and internal Information Security to ensure corporate security policies and
Sarones-Oaxleay are met.
Respond to security issues for first and second level support using IBM Infoman as the ticketing agent for
problem resolution.
Technical Environment
Shiva VPN, Checkpoint FW-1, Sun Solaris, IBM Infoman, Microsoft Office Suite (Word, Excel) Lotus Notes, McAfee
Anti-virus, Checkpoint VPN Secureclient, Ethernet, Token Ring, Dial-In AEA on IBM 3174, IBM 8235, Nokia IP390
May 1987 - July 1997 Royal &SunAlliance Insurance Canada
Responsibilities: Information Security Analyst & Administrator
As a security analyst and administrator; was responsible for supporting, maintaining and documenting the
mainframe and network security infrastructure. Perform risk assessments on applications and products relating to
business functions and managing the Disaster Recovery Plan.
Developed and managed an Information Security Awareness Program that was implemented corporate wide.
It included information pamphlets, a monthly security newsletter, a Q&A mailbox, gathering information
from corporate departments that were security related to educate the readers and giving presentations.
Managed bi-annual Disaster Recovery & Business Recovery test for Head Office, Data Centre and Regional
Offices. Conducted post mortem investigations of all tests to determine ways to improve future tests and
results with all teams involved.
Respond to security issues for first and second level support resolution using IBM Infoman as the ticketing
agent for problem resolution
Technical Environment
IBM Infoman, Microsoft Office Suite (Word, Excel) Lotus Notes, Token Ring, Dial-In AEA on IBM 3174, CA-Top
Secret, CICS, DB2, IDMS, TSO
July 1985 - May 1987 Royal &SunAlliance Insurance Canada
Responsibilities: Production Control Analyst
Perform batch-processing stream using JCL submissions. Ensure successful completion of all jobs.
Perform print functions from batch processing: printing of reports on multiple types of printers, sorting of
reports for distribution, etc.
Mounting tapes for specific jobs.
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5. Denyse L. Cowan 416-757-3682
83 Presley Avenue cell: 416-302-3682
Scarborough, Ontario, Canada
M1L 3P7
dl_cowan@rogers.com
September 1984 - July 1985 Hudson's Bay Company
Responsibilities: Production Control Analyst/Clerk Typist
Perform batch-processing stream using JCL submissions. Ensure successful completion of all jobs.
Misc operations duties
Misc clerical and administrative duties.
REFERENCES
Additional information and references available upon request.
Patrick Bowen, Director Ann Napoleone Shelly Pope, Analyst, Operations
Jameson Bank Project Manager, CGI SOCAN
Relationship: previous Manager at Relationship: previous Supervisor at Relationship: Friend and previous co-
Royal & SunAlliance Royal & SunAlliance and Co-worker at worker (although SOCAN does not
(416) 388-3312 cell CGI allow for business references)
(416) 643-7378 bus 905-836-5902 705-431-5457
pjbowen29@hotmail.com anap@interlog.com mysticals@rogers.com
Debbie Beresford, Team Lead, Scott Lee, Manager, HelpDesk Irene Liska, Police Detective
Operations, SOCAN SOCAN Toronto Police Services
Relationship: Friend and previous co- Relationship: Friend and previous co- 32 Division Criminal Investigation
worker (although SOCAN does not worker (although SOCAN does not Bureau
allow for business references) allow for business references) Relationship: family via marriage of
nd
905-858-9331 res 416-938-4781 cell my 2 cousin
416-319-9581 cell Scottylee13@gmail.com 905-852-9436 res
Dberesford0912@rogers.com 416-735-9436 cell
Irene.liska@torontopolice.on.ca
iliska@sympatico.ca
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