The document summarizes knowledge management practices at Royal Arts Communication Systems Pvt. Ltd. It discusses the company's decentralized environment that gives managers responsibility and opportunities through training modules and meetings. It also describes the technology used for information systems, training provided to sales and engineering employees, the hub-and-spoke model followed for manufacturers, and the informal environment that allows free flow of knowledge between employees and management. The key to the company's success has been leveraging employee knowledge and ideas.
2. Introduction
S Royal Arts Communication Systems Pvt. Ltd. was
incorporated in 1995 with it’s founder being Mr. Rajiv Sethi
S Location - New Delhi
S The company mainly deals in office automation products and
Turnkey Projects
S The company has business partners like Leelavati hospital,
Godrej etc.
3. Environment
S The organization is decentralized and an environment is created where
managers are given responsibility and opportunities to flourish
S The key element of success for the organization have been its training
modules, business review and performance appraisal meetings to
motivate the employees
S Brain storming sessions are held weekly to know what developments can
be made to make the firm more competitive
4. Technology and Training
S The firm uses EDI technologies for it’s information systems,
where easy access of information is provided to employees
regarding customer information, sales and product launches
S The sales teams are given monthly training for the new
product launches in the market
S Sales persons are given training to reduce their quick response
time, so that more customers are served in a time period
S The engineers are sent for on-site training programs at firms
like Godrej, Fortis hospitals etc.
5. Model and Information Systems
S A hub and spoke model is followed by the organization for its
manufacturers, as the company has a clientele base of more than
4000 all over India
S This helps in improving the operational efficiency of the firm
S Also an information system is created where all customers can give
reviews about the organization and the service provided by the
technicians and access of this information is to every employee in
the firm
6. Reason for success
S The environment of the firm is informal so that there is free
flow of knowledge amongst the employees and the
management
S The enhances every employees knowledge and helps in
providing better service to customers
S The company has flourished because of the acceptance of the
ideas from it’s employees
S Therefore, all it takes is to make use of the knowledge of the
employees to make an efficient organization
