Outsourcing Solutions to the BFSI & ITES industry

2. Who We Are

3. Archis Business Solutions Pvt Ltd has been established in January
2014 by Sanjay Dhavalikar and Madhuri Dhavalikar, industry veterans
with a combined domain experience of 35+ years in Banking,
Financial Services, Insurance & Healthcare.
Started with the objective to provide the BFSI & ITES Industry with a
trusted partner offering cost-effective outsourcing in the areas of
Operations Management, Data Processing, Customer Service and
Audits & Compliance, Archis today has an end-to-end expertise in
outsourcing & business processes.
We are committed to deliver efficient and effective service quality
standards and consistent service delivery.

4. Anchored with its Corporate Office and main facilities in Mumbai, Archis
today boasts of a 100+ strong team of professionals, and is recognized as
a Professionally Managed Company with Best Industry Practices
Implementation.
Archis brings tangible benefits to table like Productivity Improvement,
Quality Improvement, Turn Around Time (TAT) Improvement and very
importantly Cost Efficiency. Archis believes in Passion in all Projects
Execution.

5. What We Do

6. Archis is a prominent service provider in the following
three categories :
 Transaction Processing Management
 Customer Service Management
 Audits, Risks & Compliance

7. Why Archis

8. Customer Focus
 Proven execution track record with a focus on timely delivery.
 An in-depth understanding of regulations & risks involved in
business.
 A strong governance framework to align services to delivery
requirements
Quality
 Attention to detail in every element of client interaction.
 Disciplined project management through a pool of domain experts
that understands business.
 A zero-defect culture.

9. Cost Effective
 Access to experts in the respective field.
 Highly scalable/ rapid response.
Coverage
 The workload is balanced across multiple locations and shifts to
maximize the use of resources and take advantage of natural
variations in project types.
 Multi-lingual capabilities & 24 X 7 coverage to meet clients’ business
needs.
 Flexible engagement model aligned to our strategic client objectives.

10. VALUES

11. Customer Focus
Archis has a proven execution track record with focus on consistent
timely delivery. Archis has in-depth understanding of regulations and a
risk involved in business and has a strong governance framework to align
services to delivery requirements.
Quality Culture
Archis has a zero defect culture. Archis has a culture of disciplined
Project Management through a pool of domain experts that understands
business and attention to detail in every element of client interaction.

12. Cost Effective
Archis has highly scalable model and has an access to experts in
the respective fields. Archis has multi-shift advantage, where the
workload is balanced.
Knowledge
Top talent paired with top training provides the foundation of our
resources. Archis provides frequent well-structured training with
overview of the vertical industry, domain specific training, social
and personal effectiveness and comprehensive Management
training.

13. VISION
To be the trusted partner offering cost effective business
process solutions.

14. MISSION
To attain leadership position by using our expertise & help
valued customers realize the benefit of operational excellence
and cost optimization.

15. Sanjay Dhavalikar
 Domain expertise & experience of 25+ years in the BFSI industry
 last worked as the Senior VP (Operations & Customer Service with
Star Union Dai-ichi Life Insurance Co Ltd.
 Vice President & Head – Operations & Customer Service at Future
Generali Life Insurance Co. Ltd.
 Asst. Vice President – Operations at SBI Life Insurance Co. Ltd.
 Head – Central Processing Center handling entire production,
delivery for liability operations & depository operations at ICICI Bank
 Responsible for New Business Operations in Central Operations
Team at ICICI Prudential Life Insurance Co. Ltd.
 At Archis, he is responsible for the Business Development,
Operations and Risk & Compliance of the Company

16. Madhuri Dhavalikar
 Domain experience in the Medical and Health Care Sector
 last assignment- worked with Dr. Tamhane’s Lab,
 Nest Hospital and Dhavantari Hospital heading pathological
laboratory operations.
 At Archis she is responsible for the Accounts and
Administration of the Company.