personality development

1. Etiquette
Style and grace will boost your
competitive edge.
Know the guidelines!

2. What is Etiquette?
A set of rules that govern the expectations of social and
dining behavior in a workplace, group or society.
Table manners are visible signs that you are a polished
and knowledgeable professional.
Displaying manners is an act of kindness and respect to
your fellow human beings.

3. The Basics
• Good Manners come from the inside and do
not change
• Etiquette Rules come from the outside & are
always changing
• Knowing the ”rules” is essential because it
puts you in the position of knowing when it’s
appropriate to bend them.
• A persons feelings are
always more important
than strictly adhering to the
rules.

4. The Handshake
• Firm but don’t crush anyone’s bones
• Hold for 3-4 seconds

5. The proper shake ...
Involves eye contact
Is firm but painless
Lasts about three seconds
Takes only two or three pumps
Starts and stops crisply
Doesn't continue through the entire introduction
Begin with your fingers together and your thumb
up.
Shake hands web to web, with a firm but not
crush­ing grip.
Keep your fingers together and your thumb up.
Slide the web of your hand all the way to the
web of the other person's hand. Otherwise, he
or she ends up shaking hands with your fingers.
Also, shaking web to web effectively prevents
the other per­son, no matter how strong, from
crunching your knuckles.
Never offer only your fingertips, causing a weak, limpNever offer only your fingertips, causing a weak, limp
handshake.handshake.

6. The Art of Introducing People

7. The Art of Introducing People
• Make sure you do it even if you forget names, get
confused, etc.
• Explain who people are
“Mr. Smith, I would like to present my daughter
Cindy. Cindy this is Mr. Smith, the President of our
company.”
Always stand.

8. Cell Phone Etiquette
Use common sense
Respect those who share the space around you
Many establishments are now setting rules
Use the vibrate option when in close setting
Be discreet and consider time as a factor­don’t
draw out a conversation when talking to
someone else

10. Napkin Use
• Place your napkin on lap after
every-one has been seated.
• Fold your napkin in half with
crease toward you.
• Use your napkin as necessary.
• Place your napkin on left side of
plate or on your chair when
temporarily leaving table.
• Leave napkin in lap until
everyone is finished.

11. Starting
Start only when everyone every one
else has been served. Buffets are the
exception
• Offer to others to begin eating if your food is the
only order not yet served
• Always offer to pass bread, salt and pepper, butter
and other condiments nearest you

12. Passing Food
• Pass Food -If it is in front of you
• Pass to the right. (Counter clockwise)
• Pass salt and Pepper TOGETHER
– Don’t salt your food before you taste it-shows you
make hasty decisions

13. Going Through Doors
Our grandparents were taught that ladies should
always walk through the door first-not so in today’s
workplace
Whoever arrives at the door first, should open it for
the other person
However, younger executives should defer to older,
senior executives and get to the door first to hold it
open