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Manners and Etiquettes
• Manners and Etiquette teach us to behave
right and with full responsibility. Manners distinguish us
from behaving like animals in society.
• When you are well mannered with everyone in every
situation, it helps you to reduce unnecessary friction with
others. This not only saves time getting work done faster,
but also allows people to live and work together
peacefully.
• A well mannered person creates a good impression for
himself on others. when people are impressed with your
behaviour you are ought to get more respect from
others.
Manners and Etiquettes
• People around you will feel more at ease if you
are well mannered. It makes you appear more
approachable and trustworthy. People at ease are more
likely to agree with you.
• A well mannered person is attractive. You can attract the
kind of friends and relationships you want if you are well
behaved and polite.
• Use of Good Manners does not cost anything. You can
have the best ones displayed for FREE.
• Remember good manners and kindness are always in
fashion.
Manners and Etiquettes
• Etiquette refers to behaving in a socially
responsible way.
• Etiquette makes you a cultured individual who leaves his
mark wherever he goes.
• Etiquette teaches you the way to talk, walk and most
importantly behave in the society.
• Etiquette is essential for an everlasting first impression.
The way you interact with your superiors, parents, fellow
workers, friends speak a lot about your personality and
up- bringing.
Manners and Etiquettes
• Etiquette enables the individuals to earn respect and
appreciation in the society. No one would feel like talking
to a person who does not know how to speak or behave
in the society. Etiquette inculcates a feeling of trust and
loyalty in the individuals. One becomes more responsible
and mature. Etiquette helps individuals to value
relationships.
• Etiquette differentiates you from others in a competitive
job market.
• Enables you to be confident in a variety of settings with a
variety of people.
Manners and Etiquettes
• A long, long time ago a little boy was walking
through a park. In the middle of the park
there was a tree with a sign on it. The sign said
"I am a magic tree. Say the magic words and
you will see." The boy tried to guess the magic
words. He tried abracadabra, tan-ta-ra, and
many more... but none of them worked.
Exhausted, he threw himself on the floor,
saying: "Please, dear tree!" and suddenly, a
big door opened in the trunk.
Manners and Etiquettes
• Inside everything was dark, except for a sign
which said "Carry on with your magic." Then
the boy said "Thank you, dear tree!" With this,
the inside of the tree lit up brightly and
revealed a pathway leading to a great big pile
of toys and chocolate.
This is why people always say that "please" and
"thank you" are the magic words.
Manners and Etiquettes
• Social Etiquette
– Social etiquette is important for an individual as it teaches
him how to behave in the society.
– For any meeting, party or get together always be on time.
No one likes to wait for others who are chronically late.
– There are only two occasions a man should walk through a
door before a woman: when going into a revolving door
(so the lady doesn't have to push), and when getting into a
taxi (so the lady doesn't have to slide).
– Show respect by using "Ma'am" and "Sir" when responding
to those in a position of authority or of greater age.
Manners and Etiquettes
• Social Etiquette
– If you are hosting a party, be a good host. Good hosts keep
their guests company.
– Even if you are not interacting with a guest you may be in
their constant view, so always maintain your poise.
– When walking into guest area do not run, walk at same
pace without making sound of footsteps.
– If near an exit or a car, open the door for the guest.
– Do not huddle into groups. Give attention to all your
guests.
– Always smile , make eye contact and maintain interested
and helpful expression.
Manners and Etiquettes
• Corporate Etiquette
– Corporate Etiquette refers to how an individual should
behave while he is at work.
– Each one needs to maintain the decorum of the
organization. Don’t loiter around unnecessary or peep
into other’s cubicles.
– During meetings, listen to what the other person has
to say. Never enter meeting room without a notepad
and pen. It is important to jot down important points
for future reference.
– While working with your clients or employees, don’t
cheat them. Cheating is simply unethical.
Manners and Etiquettes
• Corporate Etiquette
– Corporate Etiquette exhibits professionalism and
develops polished image.
– Observe your company’s business dress code.
– Treat every employee with same respect.
– Don’t be part of work place gossip.
– Always have your business card readily available.
– While walking around don’t peek into each cubicle.
– Never read someone’s computer screen.
– During meetings keep your mobiles on silent mode.
Manners and Etiquettes
• Telephone Etiquette
– Telephone etiquette refers to the way an individual should
speak on the phone.
– Never put the other person on long holds.
– Make sure you greet the other person. Take care of your
pitch and tone.
– Turn your cell phone off in restaurants and places of
worship. Be conscious of your surroundings and of others
when you are on the phone in a public place.
– If you need to leave a voicemail, leave your full name and
phone number, and please, speak slowly and clearly.
Manners and Etiquettes
• Telephone Etiquette
– Never use slang or abusive language.
– Always speak softly and politely, never be impatient.
– Do not have long conversations when guests are waiting.
– Do not entertain personal calls while working.
– When you initiate a call, identify yourself and tell the
purpose of your call.
– Close your call with appropriate salutation.
– In case of missed calls, return the call within a reasonable
period of time.
– Do not eat or chew something while speaking on the
phone.
Manners and Etiquettes
• Email Etiquette
– The subject field of your email can determine
if your email will be opened or not.
– Writing in all capitals can convey that you are
shouting in your message, and nobody likes it.
– Emoticons   are fun, they just aren’t professional and
you don’t know how the recipient will take them.
– Save abbreviations like LOL (laugh out loud) or IDK (I don’t
know) for text messages among friends. Some may not
understand your abbreviations.
Manners and Etiquettes
• Email Etiquette
– When you want to emphasize on important
points use bullets or numbering.
– Check for spelling, punctuation or grammatical errors.
– When you are sending attachment, mention the name of
the file attached.
– Use a font which has professional or neutral look.
– Email messages are easy to copy, print and forward. Do not
add any confidential information in your email.
– Avoid negative words and try to use positive tone.
Manners and Etiquettes
• Eating Etiquette
– Individuals must follow certain decorum while eating in public.
Don’t make noise while eating. One should not leave the table
unless and until everyone has finished eating.
– Do not open your mouth and chew food.
– Never order the most expensive item.
– Salt/Pepper are like husband-wife. Always pass together.
– Treat people who are serving you or assisting you in a polite and
professional manner.
– Napkin and fork on left, knife on right, water glass on right at
1:00, salad plate on left if utilized. Use your utensils from the
outside in at formal dinners.
– Start eating once everyone is served.
Manners and Etiquettes
• The table setting should be as shown below.
Manners and Etiquettes
• After having meal, the use of spoon and fork should be as
below.
Case study 1
• Mona loves to surf the web, email, chat and connect her
friends through face book and twitter. On her social
network she is always online. She often misses the
deadline to do the job because of it. When her Boss asks
her delay in each job she told that no one told her about
the company rules related to surfing policies and she also
used to worked at retailing company for video gaming
which is requiring her to stay online all day. The company
never prohibits their employees to surf the internet as
long as have a correlation with the jobs.
– What is wrong with Mona’s habit?
– What will be the solutions to her problem?
Case study 2
• Find below some fun facts.
Sameer: He is more of a care free guy and loves to party.
Akash: He is more of studious and will be travelling
abroad for study.
Siddharth: He loves painting and will be marrying in next
month.
– You are friends with all three. How would you introduce
these three people to each other?
Image Reading 1
Image Reading 2
Image Reading 3
Image Reading 4

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Manners etiquettes

  • 1.
  • 2. Manners and Etiquettes • Manners and Etiquette teach us to behave right and with full responsibility. Manners distinguish us from behaving like animals in society. • When you are well mannered with everyone in every situation, it helps you to reduce unnecessary friction with others. This not only saves time getting work done faster, but also allows people to live and work together peacefully. • A well mannered person creates a good impression for himself on others. when people are impressed with your behaviour you are ought to get more respect from others.
  • 3. Manners and Etiquettes • People around you will feel more at ease if you are well mannered. It makes you appear more approachable and trustworthy. People at ease are more likely to agree with you. • A well mannered person is attractive. You can attract the kind of friends and relationships you want if you are well behaved and polite. • Use of Good Manners does not cost anything. You can have the best ones displayed for FREE. • Remember good manners and kindness are always in fashion.
  • 4.
  • 5. Manners and Etiquettes • Etiquette refers to behaving in a socially responsible way. • Etiquette makes you a cultured individual who leaves his mark wherever he goes. • Etiquette teaches you the way to talk, walk and most importantly behave in the society. • Etiquette is essential for an everlasting first impression. The way you interact with your superiors, parents, fellow workers, friends speak a lot about your personality and up- bringing.
  • 6. Manners and Etiquettes • Etiquette enables the individuals to earn respect and appreciation in the society. No one would feel like talking to a person who does not know how to speak or behave in the society. Etiquette inculcates a feeling of trust and loyalty in the individuals. One becomes more responsible and mature. Etiquette helps individuals to value relationships. • Etiquette differentiates you from others in a competitive job market. • Enables you to be confident in a variety of settings with a variety of people.
  • 7.
  • 8. Manners and Etiquettes • A long, long time ago a little boy was walking through a park. In the middle of the park there was a tree with a sign on it. The sign said "I am a magic tree. Say the magic words and you will see." The boy tried to guess the magic words. He tried abracadabra, tan-ta-ra, and many more... but none of them worked. Exhausted, he threw himself on the floor, saying: "Please, dear tree!" and suddenly, a big door opened in the trunk.
  • 9. Manners and Etiquettes • Inside everything was dark, except for a sign which said "Carry on with your magic." Then the boy said "Thank you, dear tree!" With this, the inside of the tree lit up brightly and revealed a pathway leading to a great big pile of toys and chocolate. This is why people always say that "please" and "thank you" are the magic words.
  • 10. Manners and Etiquettes • Social Etiquette – Social etiquette is important for an individual as it teaches him how to behave in the society. – For any meeting, party or get together always be on time. No one likes to wait for others who are chronically late. – There are only two occasions a man should walk through a door before a woman: when going into a revolving door (so the lady doesn't have to push), and when getting into a taxi (so the lady doesn't have to slide). – Show respect by using "Ma'am" and "Sir" when responding to those in a position of authority or of greater age.
  • 11. Manners and Etiquettes • Social Etiquette – If you are hosting a party, be a good host. Good hosts keep their guests company. – Even if you are not interacting with a guest you may be in their constant view, so always maintain your poise. – When walking into guest area do not run, walk at same pace without making sound of footsteps. – If near an exit or a car, open the door for the guest. – Do not huddle into groups. Give attention to all your guests. – Always smile , make eye contact and maintain interested and helpful expression.
  • 12.
  • 13. Manners and Etiquettes • Corporate Etiquette – Corporate Etiquette refers to how an individual should behave while he is at work. – Each one needs to maintain the decorum of the organization. Don’t loiter around unnecessary or peep into other’s cubicles. – During meetings, listen to what the other person has to say. Never enter meeting room without a notepad and pen. It is important to jot down important points for future reference. – While working with your clients or employees, don’t cheat them. Cheating is simply unethical.
  • 14. Manners and Etiquettes • Corporate Etiquette – Corporate Etiquette exhibits professionalism and develops polished image. – Observe your company’s business dress code. – Treat every employee with same respect. – Don’t be part of work place gossip. – Always have your business card readily available. – While walking around don’t peek into each cubicle. – Never read someone’s computer screen. – During meetings keep your mobiles on silent mode.
  • 15.
  • 16. Manners and Etiquettes • Telephone Etiquette – Telephone etiquette refers to the way an individual should speak on the phone. – Never put the other person on long holds. – Make sure you greet the other person. Take care of your pitch and tone. – Turn your cell phone off in restaurants and places of worship. Be conscious of your surroundings and of others when you are on the phone in a public place. – If you need to leave a voicemail, leave your full name and phone number, and please, speak slowly and clearly.
  • 17. Manners and Etiquettes • Telephone Etiquette – Never use slang or abusive language. – Always speak softly and politely, never be impatient. – Do not have long conversations when guests are waiting. – Do not entertain personal calls while working. – When you initiate a call, identify yourself and tell the purpose of your call. – Close your call with appropriate salutation. – In case of missed calls, return the call within a reasonable period of time. – Do not eat or chew something while speaking on the phone.
  • 18.
  • 19. Manners and Etiquettes • Email Etiquette – The subject field of your email can determine if your email will be opened or not. – Writing in all capitals can convey that you are shouting in your message, and nobody likes it. – Emoticons   are fun, they just aren’t professional and you don’t know how the recipient will take them. – Save abbreviations like LOL (laugh out loud) or IDK (I don’t know) for text messages among friends. Some may not understand your abbreviations.
  • 20. Manners and Etiquettes • Email Etiquette – When you want to emphasize on important points use bullets or numbering. – Check for spelling, punctuation or grammatical errors. – When you are sending attachment, mention the name of the file attached. – Use a font which has professional or neutral look. – Email messages are easy to copy, print and forward. Do not add any confidential information in your email. – Avoid negative words and try to use positive tone.
  • 21.
  • 22.
  • 23. Manners and Etiquettes • Eating Etiquette – Individuals must follow certain decorum while eating in public. Don’t make noise while eating. One should not leave the table unless and until everyone has finished eating. – Do not open your mouth and chew food. – Never order the most expensive item. – Salt/Pepper are like husband-wife. Always pass together. – Treat people who are serving you or assisting you in a polite and professional manner. – Napkin and fork on left, knife on right, water glass on right at 1:00, salad plate on left if utilized. Use your utensils from the outside in at formal dinners. – Start eating once everyone is served.
  • 24.
  • 25. Manners and Etiquettes • The table setting should be as shown below.
  • 26. Manners and Etiquettes • After having meal, the use of spoon and fork should be as below.
  • 27. Case study 1 • Mona loves to surf the web, email, chat and connect her friends through face book and twitter. On her social network she is always online. She often misses the deadline to do the job because of it. When her Boss asks her delay in each job she told that no one told her about the company rules related to surfing policies and she also used to worked at retailing company for video gaming which is requiring her to stay online all day. The company never prohibits their employees to surf the internet as long as have a correlation with the jobs. – What is wrong with Mona’s habit? – What will be the solutions to her problem?
  • 28. Case study 2 • Find below some fun facts. Sameer: He is more of a care free guy and loves to party. Akash: He is more of studious and will be travelling abroad for study. Siddharth: He loves painting and will be marrying in next month. – You are friends with all three. How would you introduce these three people to each other?