Discuss the importance of understanding tone of voice and body language in comprehending the meaning of what people say. Give examples of how the same body words said in different ways have totally different meanings Solution Communication has two broad categories - 1. Verbal 2. Non - Verbal Both taken together transfers meaning from the sender to the receiver of the message. Majority of our day to day communication is non-verbal (like facial expression, tone of voice, gestures, body language and similar things that conveys meaning without using words). Hence it is important to understand this nuance of communication. Many a time the verbal content may belie the meaning being conveyed by the usage of non-verbal communication which is spontaneous in nature. Like for instance a professor may on being asked about a student say \'good\' in a very unenergetic manner and be very passionate with his remark about another student. The non-verbal part of communication then clearly conveys how much the professor likes the second student. Similarly when a friend tells a third person about his good friend \'he is a really bad person\' in an affectionate manner, the tone tells it all that the person really likes his friend though the words convey to the contrary. However when the same person uses the same words for a person he dislikes the tone would tell it all and the verbal content therein would match the non-verbal cues..

1. Discuss the importance of understanding tone of voice and body language in comprehending the
meaning of what people say. Give examples of how the same body words said in different ways
have totally different meanings
Solution
Communication has two broad categories - 1. Verbal 2. Non - Verbal
Both taken together transfers meaning from the sender to the receiver of the message.
Majority of our day to day communication is non-verbal (like facial expression, tone of voice,
gestures, body language and similar things that conveys meaning without using words). Hence it
is important to understand this nuance of communication. Many a time the verbal content may
belie the meaning being conveyed by the usage of non-verbal communication which is
spontaneous in nature. Like for instance a professor may on being asked about a student say
'good' in a very unenergetic manner and be very passionate with his remark about another
student.
The non-verbal part of communication then clearly conveys how much the professor likes the
second student.
Similarly when a friend tells a third person about his good friend 'he is a really bad person' in an
affectionate manner, the tone tells it all that the person really likes his friend though the words
convey to the contrary. However when the same person uses the same words for a person he
dislikes the tone would tell it all and the verbal content therein would match the non-verbal cues.