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Josefina Iduate
1270 SE 27 St. Unit 105
Homestead, FL 33035
Phone: 305-230-6886
Alt Phone: 305-988-5345
iduatejosefina@yah...
Josefina Resume  2nd copy Sept 21 2016
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Josefina Resume 2nd copy Sept 21 2016

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Josefina Resume 2nd copy Sept 21 2016

  1. 1. Josefina Iduate 1270 SE 27 St. Unit 105 Homestead, FL 33035 Phone: 305-230-6886 Alt Phone: 305-988-5345 iduatejosefina@yahoo.com Objective A position as a Customer Service Rep or Office Support where my skills and experience will be of value to a company. Ability Summary Experience in performing the following duties that are Customer Service and Office Support oriented: • Provide information about products/services and communicate with customers, employees, and other individuals to answer questions, explain information, take orders, and address complaints. • Review/make changes to customer accounts. Record details of customer actions taken for follow up. • Research answers or solutions as needed. Refer customers to supervisors, managers, or others who can help. • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, phones, and personal computers. • Bilingual (English/Spanish). Employment History Customer Service Associate 05/2013 - Current AARP Foundation Miami, FL Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Register customers in system for community programs using computers. Substitute Teacher 09/2009 - 05/2013 Dade County Public Schools Miami, FL • Provide extra assistance to students with special needs, such as those with physical and mental disabilities. • Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. • Enforce administration policies and rules governing students. • Discuss assigned duties with classroom teachers to coordinate instructional efforts. Education and Training 1999 Miami Dade College Miami, FL Associate's Degree Business Administration Management 1983 Miami Dade College Miami, FL Associate's Degree Liberal Arts Occupational Licenses & Certificates Microsoft Office Career Specialist Sullivan & Cogliano Training Center 09/2016 Certificate Word Perfect 5.1 Abilities of Florida 07/1993 References Maria Rams, Project Director, AARP Foundation/SCSEP (305) 378-1944 Maria Collado, Supervisor, CareerSource South Florida (305) 242-5373

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