The slides describing the benefits of the use of IT in the governance sector

1. ITF11103 INFORMATION
TECHNOLOGY AND ITS
APPLICATIONS.
TITLE : APPLICATION DOMAIN (GOVERNANCE SECTOR)
GROUP MEMBER :
LECTURER’S NAME : PUAN SITI DHALILA BT MOHD SATAR
1) NURUL IZZATI BT IZANI (043737)
2) NURAINI BT ISMAIL (044188)
3) NUR AQILAH BT
KAMARUZAMAN (044633)
4) FARAH SYAMIMI BT MAZLAN
(044638)
5) NURUL AIDA ADAWIYAH BT
ABDULLAH (043764)
6) NURUL NAEMAH BT ZAINURIN
(044860)

2. CONTENT
Introduction
Usage
Advantages of using IT in governance sector
Disadvantages of using IT in governance sector
Websites
Jabatan Akauntan Negara Malaysia (JANM)
Lembaga Pembiayaan Perumahan Sektor Awam (LPPSA)
Impact from the real case study
Future or challenges of the application domain

3. INTRODUCTION
 The existence of IT in our everyday life nowadays with no doubt,
can help ease most of our work.
 In this topic, we will explain about the uses of IT in governance
sector.
 Just like the others, the use of IT in the governance sector has
helped lighten the work of government employees and improve the
quality and efficiency of the sector.
 There are tremendous number of website and system that were
used in this sector. We will take two example of website which is :
Lembaga Pembiayaan Perumahan Sektor Awam (LPPSA).
Jabatan Akauntan Negara Malaysia (JANM).

4. USAGE
Without IT IT
i. Clients have to visit the sector
by themselves.
i. Clients just need visit the website
for any business.
ii. Require a lot of cost, time,
transport etc.
ii. Save various of costs.
iii. Little bit longer to finish a
prosedure.
iii. Technologies does help to
improve speed of certain work.
Differentation between Implementation of IT and without It.

5. ADVANTAGES OF USING IT IN
GOVERNANCE SECTOR
 Improve productivity and efficiency of governance sector.
 Increase in self-directed and independence.
 Enhance communication.
 Extend access to sources.
 Unlimited access.

6. DISADVANTAGES OF USING IT IN
GOVERNANCE SECTOR
 IT is constantly evolving.
 Burdening government employees who are old to become
proficient in IT.
 Eliminate the traditional way.
 Lack of direct communication among people.
 Add more tasks to the governance employees by learning on how
to use the system.

7. JABATAN AKAUNTAN NEGARA MALAYSIA
(JANM)

8. Introduction
 The purpose of governance sector online system, ANM is to
prepare and strengthen the accounting and financial services to
enhance the Government's comprehensive public sector
accountability.
 It helps government employees to manage things in term of print
statement, loans, quotations, unclaimed funds, loan repayments,
money exchange and many more.
 Government employees can utilize many services related to
financial in one websites.

9. Advantages
 Improving accountability and transparency of accounting and
financial management of the Federal Government.
 To assist the Government in making effective decisions.
 Develop and implement human resource management system for
accounting services.
 Enhancing the enforcement of Unclaimed Monies Act 1965.

10. Disadvantages
 Some parts of the system only for public workers.
 Burdening for those who are not proficient in using IT.
 For those who want to use this website, they need a valid account .
to access the majority of website , users need account approval
by the site administrator.

11. Expert System in Website
 ANM `s system ensure every complaint received through the Helpdesk regarding
system usage downtime been acknowledged within 15 minutes from receiving
the complaint.
 Management Information System (MIS)
Consultancy Management System Help Desk (COMS) is the example for using
MIS.
Automating work processes for consulting services and application to
improve the quality of public service delivery.
Providing database to store information on applications and approvals,
monitoring and evaluation activities, research, consultation and
statistical data for future references by the stakeholders.
Providing a platform for online communication, application and enquiries.
Facilitating customers to check the status of applications and get the
feedbacks on enquiries.

12. Functional Business Systems
a) JANM also using business function for human resources,
finance and accounting.
b) Providing user with payroll record, annual income
statement.
c) Government employees received their pay slip before,
which is a traditional method. After IT was implemented in
this sector, they can easily check weather their salary have
been paid or not and also they can check their pay slip online.

13. Elements of an Expert System
 User interface – the interface of ANM`s helpdesk is user friendly.
 Working memory – every complaints and question will answered
based of database rules.
 Inference engine – makes inferences deciding based on input from
ANM`s client .

14. LEMBAGA PEMBIAYAAN PERUMAHAN
SEKTOR AWAM (LPPSA)

15. Introduction
 The governance sector online system LPPSA, is long-term measures
to reduce the burden of government debt to finance government
housing loan.
 LPPSA system`s purpose is to arrange housing loans to the public
sector.
 Assist government employees to make decision making on housing
loan and build house.

16. Advantages
 Special borrowing for public employees from all around the Malaysia.
 Creating policies, guidelines and improved through the core – business
- chains ( CBC ) using IT as an enabler to ensure efficiency.
 Application for house can be done online.
 Easy payments through online transaction.

17. Disadvantages
 The Majority of the system is for public workers`s access.
 Burdening for those who are not proficient in using IT.
 No direct consultation or detailed guide.
 For those who want to use this website, they need a valid account .
to access the majority of website , users need account approval
by the site administrator.

18. Expert System in Website
 LPPSA`s website using E-Ticket sistem. e-ticket is a matter for the online complain
t management system. Each complaint will be maintained more efficiently using th
e ticket.
 The system will react within 24 hours

19. Information System in Website
 Decision Support System (DSSS)
 LPPSA give user support decision making process by giving option and
information that is suitable for user’s condition. Example, the average loan instal
lment to be paid according to the average salary
 Transaction Processing Systems ( TPSS )
Customers enter the input, the system will check and verify whether the informa
tion`s typed is the right as the system requested. If the information is accurate t
hen this data will be stored in the database of LPPSA company. data received will
be printed and given to the requestor / client

20. IMPACTS FROM THE REAL CASE STUD
Y
 The IT shows its large impact of uses in governance
sector
in order to manage the large scale of database
 Important because the majority of management has used t
he technology system.
 Efficient in completing the task.
 Vary tasks can be done by implementing IT in the gov
ernance sector.

21. FUTURE OR CHALLENGES OF THE
APPLICATION DOMAIN
 The website can only be accessed by those who have an access to
the Internet.
 Not all matters related to the documents can be completed through
online system.
 Get more effective and efficient consultation with the expert
regarding the specific services.
 Government employees are not proficient in IT.

22. CONCLUSION
 The use of IT in the governance sector is really helpful in facilitating
the daily activities of the community in line with the world’s
technology process.
 Using IT also can help provide various government services online
to government employees.
 Tremendous number of government website could lead to higher
productivity of the governance sector.

23. REFERENCE
 Website
Expert System. June 2016. Retrieved from http://searchhealth
it.techtarget.com/definition/expert-system.
JABATAN AKAUNTAN NEGARA MALAYSIA (JANM)
Portal rasmi Jabatan Akauntan Negara Malaysia ( JANM ).
Retrieved from http://www.anm.gov.my/index.php
Lembaga Pembiayaan Pinjaman Sektor Awam ( LPPSA )
Portal rasmi Lembaga Pembiayaan Pinjaman Sektor Awam
( LPPSA ). Retrieved from http://www.lppsa.gov.my/v1/.