1. ABHINEET KUMAR
Address: H No. 1101, Malaygiri Apartment, Ghaziabad, UP (201010)
Mobile: +91- 9582487974
Email ID: abhi89.kumar@gmail.com
OBJECTIVES
To obtain a position in an organization which best utilizes my knowledge for the benefit of the organization and helps
in my growth and development.
PROFESSIONAL EXPERIENCE
Organization HCL Technologies
Project Title / Name Cisco CMS
Project Location Sector: 126, NOIDA
Position Specialist
Role VOIP Engineer
Experience 2 Years 8 Months
KEY RESPONSIBILITIES
 Currently working as CISCO VOIP Engineer (Tier-2) for IP telephony Network supporting multiple clients on UCS
platforms for UCP Incident Team.
 Troubleshooting Call Routing issues and Trace Analysis.
 Coordinating and work with TAC team for highly escalated issues and also follow up with different vendors like British
Telecom, Orange, etc.
 Troubleshooting Debugs on gateways and analyzing the call flow through PSTN.
 Analyzing Syslog’s, CUCM logs, Application & Event Viewer Logs, DRF Master and Local logs.
 Troubleshooting Customer reported issues, providing root-cause analysis with help of Problem Management and
taking necessary steps to resolve the issue.
 Manage problems through to resolution to include: coordinate and test with vendors and customers, internal
communication and follow-up/documentation of the troubleshooting performed.
 Analyze and document problems, recommend solutions and initiate corrective action.
 Performing daily health checks for our clients on all Clusters to keep records of their Phones, Gateways, devices and all
the other resources.
KEY SKILLS
 Protocols: IEEE 802.3af, DHCP, TFTP and HTTP for IP Phone purposes.
 VoIP Protocols: SIP, H.323, MGCP, SCCP, RTP and RTCP.
 Technologies: LINUX, CUCM, CUC, UNITY, CME, Gateways, CUE.

2. ACHIEVEMENTS
 Worked as an Escalation spoc when lead was not available.
 Solved Requests with meeting SLAs and with good customer satisfaction.
 Was the Top performer for every month in the team?
 Got Appreciation mails from clients and seniors.
TECHNICAL CERTIFICATIONS
 CVOICE (642-437)
 CCNA Voice (640-461)
 CCNA (640 - 802)
 CIPT 1 (642 - 447)
EDUCATIONAL QUALIFICATION
 [2012] Completed B.TECH (CSE) with an aggregate of 73% from Jaipur National University, Jaipur.
 [2008] Passed Standard XII with an aggregate of 78% in Science (C.B.S.E).
 [2006] Passed Standard X with an aggregate of 86% (C.B.S.E).
STRENGTHS
 Eagerness to learn & perform in an organization.
 Self-motivated, Confident & Proactive.
 Ability to achieve targets by prioritizing objectives & tasks.
PERSONAL INFORMATION
Date of Birth : February 13’ 1992
Gender : Male
Marital Status : Single
Nationality : Indian
Language Known : English, Hindi
Working Experience : 2 Year 8 months
Hobbies : Cricket, Movies, Music
Hometown : Purnia, Bihar
Passport : K6623107
DECLARATION
I hereby declare that all the statement made in the above curriculum vitae is correct to the best of my knowledge and
belief.
ABHINEET KUMAR