2. Guaranteed Delivery of All Your Business Applications Robust, secure IT hosted solutions that allow users ready access to the business applications, data and productivity tools they’re already using Work anywhere ... from headquarters, a remote office, at home or from the road, all you need is Internet access 24/7 application monitoring Software management Single Sign On for all web-based, Windows-based and SaaS applications Two-factor authentication data security
3. The Most Reliable Cloud Data Center Facilities in the US Dynamically scalable virtual compute and storage resources Choose from multiple Cloud providers Bulletproof physical security (guards, biometric scanners and card readers) Fire suppression, HVAC protection UPS battery backup and diesel generators 24/7 monitoring of all IT resources Guaranteed availability 24x7x365 days a yr Affordable disaster recovery options
4. Secure, Privately Hosted File System Flexible file structure: My Documents, Public, and Group file storage areas Access to both local drives and hosted drives Admin can set access, read and write permissions Unlimited storage capacity Daily backup with offsite replication High Availability (continuous replication, log shipping and mirroring options) Unlimited file restore services Multi-year archiving solutions for legal and regulatory compliance
5. Enterprise-Class Email and Groupware Feature-rich Microsoft Exchange / Outlook Robust enterprise-class availability and reliability Spam filtering and Virus prevention BlackBerry and Windows Mobile sync Web-based access to mailbox resources Generous 2 GB mailbox quotas standard Automatic/manual email archiving Supports Regulatory email compliance Integrated SharePoint access Collaborative toolset (IM, integrated Skype, announcements, mirror collaboration)
7. Easy IT Administration Easily administer users, groups, applications, permissions and folder access rights from a self-service web-based interface Control passwords (assign, modify, remove) Usage restrictions by user, such as log in location by IP address or for a specific period of time, is a snap New users, groups and locations can quickly be added, deleted or modified No configuration changes required on any Mac or PC
8. Unlimited User Support Guaranteed quick response time Support queue monitored 24 hours a day Severity 1 and 2 accepted within 10 minutes 24/7/365 availability for critical issues Online Incident tracking with client reporting Support coverage designed for business needs SLA-backed escalation policy Training with initial migration and for new hires
9. Elevator Pitch External IT is the only hosted IT-as-a-service company to serve the needs of the small enterprise virtual workforce (10-500 users) with easy access to all applications, files, email, contacts and calendar through our web-based portal. Whether working from headquarters, a remote office, at home or from the road, all you need is Internet access. Using hosted infrastructure in our secure Cloud data centers, businesses no longer need to purchase, operate and maintain servers, storage and software. Reduce your capital and operating costs and have a greener footprint. Since all IT is run from the Cloud, disaster recovery and business continuity are now affordable for everyone. New users and locations can instantly be added, trained and supported anywhere in the world. Since 2000, External IT has been a pioneer in the shift to IT Outsourcing 2.0, delivering hosted business applications, real-time collaboration, a virtual workplace, ubiquitous access and business flexibility to adapt to marketplace changes - in essence the merging of outsourcing with Web 2.0.
