Heubach Colour Private Limited, an Indian chemicals company, implemented an SAP Business All-in-One solution from ZenSar Technologies to integrate its facilities, improve visibility, speed decision making, and minimize downtime. The solution consolidated all of Heubach's units onto a single, integrated ERP system, enabling real-time reporting, decision support, and standardized business processes. As a result, Heubach has seen a 25% reduction in customer response time, 15% reduction in inventory, and 10% decrease in material turnaround time. Heubach is now looking to expand the SAP implementation to its facilities in other countries.

1. Heubach India: Reducing Customer
Response Times by 25% with SAP®
Business All-in-One
Heubach Colour Private Limited of India is no stranger to innovation.When it wanted to
integrate facilities to improve visibility, speed decision making, and minimize down-
time, it implemented an SAP® Business All-in-One solution from ZenSar Technologies
Limited. Now the company enjoys an integrated software environment that dramatically
improves business performance.
Partner
SAP Business Transformation Study | Chemicals | Heubach India

2. 2
SAP Business Transformation Study | Chemicals | Heubach India
“Our SAP Business All-in-One solution enables us to effectively manage
complex business processes and evolving strategies. And ZenSar’s great
professionalism allowed us to meet our deadlines.”
Ravi Kapoor, Managing Director, Heubach Colour Private Limited
Top Benefits Achieved
Executive overview
25%
Faster customer
response time
15%
Reduction in inventory
10%
Decrease in material
turnaround time
Business Transformation
The company’s top objectives:
•• Speed and improve decision making
•• Achieve real-time business visibility
•• Increase monitoring, minimize downtime, and improve business controls
The resolution:
•• Consolidate all units with a single, integrated enterprise resource planning
solution
•• Leverage business data for real-time report generation and decision support
•• Standardize business processes for operations, logistics, and finance to
maximize business controls and minimize downtime
The key benefits:
•• Nonexistent downtime
•• More effective business processes for purchasing, sales, production, and
accounts receivable
•• Better visibility into product cost
•• Faster collections
Company
Heubach Colour Private
Limited
Headquarters
Ankleshwar, Gujarat, India
Industry
Chemicals – specialty
chemicals
Products and Services
Organic pigments and pigment
preparations
Employees
530
Revenue
RS 350 crore (US$67.5 million)
Web Site
www.heubach-colour.com
Partner
ZenSar Technologies Limited
See more metricsRead more

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SAP Business Transformation Study | Chemicals | Heubach India
Executive overview
Company objectives
Resolution
Business transformation
Future plans
Heubach India is part of a family-owned group
of companies with a long history of imagination
and innovation that extends back 600 years. The
Heubach family started with the art of glass-making
in 14th-century Europe. Ever since, its companies
have remained on the cutting edge – from early
discoveries in porcelain making to advances in the
industrial production of pigments that serve as the
foundation of the group’s modern-day activities.
In 1995, the group established Heubach India in
Ankleshwar, Gujarat, India. Today Heubach India
boasts three independent manufacturing facilities.
These facilities turn out organic pigments and prep-
arations for basic paints, inks, and plastics, as well
as for more sophisticated uses such as automotive
coatings and ink-jet and color-filter applications.
To run these facilities, Heubach India used legacy
enterprise resource planning (ERP) software that
was outdated, highly customized, and nonintegrated.
Connectivity problems and downtime hurt manufac-
turing performance. A lack of integration made for
tedious reporting, poor business visibility, delayed
decision making, and slow response times for cus-
tomer inquiries. The software was also inflexible,
Pigments of imagination
which made it difficult to execute common transac-
tions and export data for analysis. To address these
concerns, the company sought more robust ERP
software that would help it exert more control over
business areas such as accounts receivable.
600
Years in business

4. 4
SAP Business Transformation Study | Chemicals | Heubach India
Painting a brighter future
After evaluating the offerings on the market, Heubach
India decided to implement an SAP® Business
All-in-One solution offered by ZenSar Technologies
– a solution that comes preconfigured to meet the
needs of chemicals manufacturers. The company
found that this solution best met its objectives for
enhanced decision making, consolidated operations,
and real-time business visibility.
The company also liked the software’s extensive re-
porting functionality and flexibility for meeting local
and international compliance standards. In addition,
it saw substantial value in how the software helps
integrate facilities across geographies while enabling
rapid scalability.
For the implementation, Heubach India followed
ZenSar’s template-driven approach to minimize cus-
tomizations and lower the total cost of ownership.
Easy maintenance of databases and multilayered
server applications offered a robust solution without
loss of functionality and flexibility.
Working with ZenSar, Heubach India completed the
implementation in a short time frame using dedicated
core team members and business process owners
across five locations. ZenSar’s detailed understanding
of industry best practices, along with the development
of business process reengineering templates, helped
speed things along even more. The company also
worked with ZenSar to employ a train-the-trainer
approach for business-user instruction. This has
helped ensure a high user adoption rate.
Executive overview
Company objectives
Resolution
Business transformation
Future plans
“With core team members, business process templates to minimize
customizations, and reports suited to the Indian business environment,
ZenSar helped make our implementation a success.”
D. K. Rana, General Manager, Heubach Colour Private Limited

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SAP Business Transformation Study | Chemicals | Heubach India
The color of success
By consolidating units under a single ERP solution
and enabling collaboration across units, the imple-
mentation of its SAP Business All-in-One solution
has helped increase productivity at Heubach India.
Employees have the information they need at their
fingertips, thus reducing manual intervention.
The company’s SAP Business All-in-One solution has
also helped improve monitoring and control over key
processes such as purchasing, sales, production,
inventory control, supply chain management, and
financials. This has led to a 15% reduction in inven-
tory, which has cut costs substantially. It has also im-
proved control over accounts receivable, contribut-
ing to an 85% reduction in month-end closing times.
In addition, the company has improved response times
to customers on product availability and increased
the efficiency of its material requirements planning
process with suppliers. This helps maintain positive
relationships for ongoing growth.
25%
Faster customer
response time
15%
Reduction in inventory
85%
Reduction in month-end
closing time
10%
Decrease in material
turnaround time
Key benefits
Executive overview
Company objectives
Resolution
Business transformation
Future plans

6. Heubach India
As the ink dries
Heubach India is enjoying the current success of its
SAP Business All-in-One solution and looking forward
to expanding the implementation in the future.
Particularly happy with how the software supports
the collaboration required for global business, the
company plans to extend the Indian implementa-
tion to facilities in the United States and Germany. It is
also exploring the possibility of deploying additional
SAP software to support compliance with the European
Community Regulation on chemicals and their safe
use, known as REACH (Registration, Evaluation,
Authorization, and Restriction of Chemicals).
6
Executive overview
Company objectives
Resolution
Business transformation
Future plans
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