Effective Nonverbal Communication in the Workplace
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Sharing knowledge and experiences on how body language will affect our image and how people will look at us based on readings and personal experiences
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Effective Nonverbal Communication in the Workplace
- 3. May be the biggest part of effective workplace communication It ―tells‖—gestures and facial expressions tell the listener what you are thinking or what your attitude is regardless of what you are verbalizing Hidden signals conveyed by your body The ‗smile‘ factor, building posture, facial expressions & eye contact & gestures
- 5. Act confident & feel confident Confident vs. Cocky
- 6. Be positive – identify and overcome our ― weaknesses‖
- 7. Smile Eyes forward
- 8. Hands out of pockets No crossed hands X
- 9. Stay still and firm Straight posture with shoulders back
- 10. Basic grooming Take wide steps
- 12. Move slower › Body movement › When you speak
- 13. Relax hangs with open palms Lean forward slightly Make eye contact
- 14. Sit/stand upright - relaxed shoulders & arms “Mirror” the body language of the other person Respect the space
- 15. Stroking your neck Wringing your hands Fidgeting
- 16. Foot tapping/pen drumming Clenching fists/chopping
- 17. Tight crossed arms Rolling on heels Lazing about on a chair Shoulder shrugs
- 18. Playing with hair Pulling your ear Touching your face
- 21. Gazing down your face Tilting your head too much Smiling too much
- 22. Nodding too much Minimizing the space you take up Girlish behaviour › Avoid them as much as you can
- 23. Being flirty High voice Speaking too soft
- 24. Being too courteous Handshake that‘s too delicate Gestures that are too animated
Editor's Notes
- Fidgeting is the act of moving about restlessly.Fidgeting may be a result of nervousness, agitation, boredom or a combination of these.
- Gazing down their face. Imagine a triangle on someone’s face. Use the eyes as the base and the middle of the forehead as the apex. That’s where you should look in the workplace — it’s how people tell you’re being serious. Now, imagine an inverted triangle using the eyes as the base and the mouth as the apex. That’s where people look at each other when they’re flirting. If you’ve been gazing at people in the office through that inverted triangle instead of the first one, then you’re giving off unprofessional flirting signals. It could be why no one’s taking you seriously.Tilting your head too much. When you’re listening to someone speak, it’s not uncommon to tilt your head (this is especially true with women). However, use it sparingly in the office. Doing it too much gives the signal that you’re submissive (hence, not a serious “player”). Instead, project power and authority by keeping your head straight up most of the time.Smiling too much. I know, that self-help book you read said you should smile all the time because people love it. Well, that’s still good advice, but be wary of context. When you’re talking about something serious, look serious. When you’re talking with a client who’s angry, smiling will make it look like you’re not taking their issues seriously. Remember: smiling is good, but keep it in its place.
- Nodding too much. Men nod to show agreement. Women nod for the same reason, too. However, women also nod to encourage someone to keep talking, to show empathy and a couple other reasons. This can lead to some miscommunication, which will prove particularly troublesome during workplace interactions.Minimizing the space you take up. Some women like to physically contract their bodies. That is, they put their elbows to their sides, cross their legs and keep their hands very close to their body. When in the office, that’s easily taken as a sign that you don’t feel you deserve any power — otherwise, why won’t you take up as much space as you can? Holding your body like this habitually will get you ignored at work, since that appears to be what you’re asking for (to not be noticed).Girlish behaviour. Plenty of girlish mannerisms — like twirling your hair, playing with jewellery and the like — aren’t viewed very positively in the workplace, especially if you’re expected to project an image of power and authority. Avoid them as much as you can.
- Being flirty. The above behaviour will often be seen as either immature or flirty. And neither is good. Flirting in the workplace, in particular, is heavily frowned upon, even in many organizations that don’t have hard and fast rules about dating in the workplace. Even subtle flirting can turn off people you interact with, especially when they’re serious about their business.High voice. You know how your voice (we’re assuming you’re a girl, of course) will often rise at the end of sentences as if you’re asking a question? That will be good if you were actually being inquisitive. If you’re making a declarative statement, though, avoid that. Practice ending your sentences on the same note as when you started, allowing your pitch to vary only in the middle. This lets you come across as more authoritative, rather than unsure, in your statements.Speaking too soft. There’s nothing wrong with speaking softly. In many workplaces, though, you want to be adequately for people to really pay attention. Practice your office speaking voice, working on both loudness and clarity. It will help you in immense ways, especially if you’re managing people.
- Being too courteous. This isn’t an isolated female problem, but a lot more women seem to be prone to it. While being courteous is fine in many situations, you want to show initiative by taking control more. When you want to be heard, speak up. If someone else is talking and you want to put in a word, don’t be afraid to interrupt. Being too courteous can turn you mute, especially in an organization filled with strong personalities.Handshake that’s too delicate. Whether it’s wrong or right, a lot of people will judge someone immediately depending on their handshake. A strong handshake creates a positive impression, while a delicate one immediately paints you as passive and lacking in confidence. Practice your business handshake — you’ll be doing it a lot throughout the course of your stay in the professional world.Gestures that are too animated. A certain amount of animated gestures and movements can help your expressiveness. Too much, though, and you can end up being regarded as the office clown. When you want to inspire the troops or dampen bad news, that expressiveness can prove valuable. When establishing your authority, however, you want to make minimal movements — the queen doesn’t exactly wiggle about when addressing her kingdom, after all.