Energetic industry professional offering more than 5 Years’ experience in a vast array of domain such as Production, Quality, Technical analysis and Logistics, providing an overview of manufacturing processes. Self-motivated with a passion for improvement and a track record of getting more responsibility.

1. Yann PARENT
1104/318 Russell street Melbourne 3000• T: 0481335830 • E: yann.parent4@gmail.com
Profile
Energetic industry professional offering more than 5 Years’ experience in a vast array of domain such as
Production, Quality, Technical analysis and Logistics, providing an overview of manufacturing processes.
Self-motivated with a passion for improvement and a track record of getting more responsibility.
Skills
•Production Management •Continuous improvement •Technical writing
•Technical analysis •Quality Control •Lean manufacturing
•High computer proficiency •High pressure environment •SAP
•Data Analysis
Experience
Australian & Asian’s experience 18 months 2016-2017
Travelled around Australia and Asia covering more than 1 and 1/2 time the earth circumference in 6
different countries. I developed Resilience, with physical work under 40°C and high humidity with an
average of 3 days off per month, Self-reliance, learning automotive repair on the fly, Negotiation, trading
with vendors and taxis and Self-actualization, reading 50+ nonfiction books including Business, science and
communication.
Derichebourg
One of Europe’s aircraft subcontracting leader, employing 2100 peoples in 10 countries and100 Millions of
turnover.
A400M Coordinator Leader Germany - 2 months / 2015
Reporting directly to site leader or CEO when needed. Led a growing team of up to 15 Coordinators,
including weekly planning and vacation, definition and roll out of new processes. Communication with
Team manager, affecting staff to sector according to skills and need. Taught and mentored new comers.
Developed strong relationship with internal and external stakeholder. Daily monitored individual
performance and provided appropriate feedback.
Over achievement: Created a VBA tool for the production management data base, which updated 200
Works orders and 20.000 operations for each Aircraft (A/C) with information such as task closed and date
of closure, change in responsibility, parts’ availability etc. Making the data base much more reliable and
useful and saving lots of data entry work.
A400M Coordinator Germany - 2 months / 2015
Worked for a new contract the company had just been awarded involving work for 150+ persons. Providing
support to Airbus on the production of the 32 meters main section of the A400M including electric,
hydraulic and air-conditioning systems as well as some cabin linings and insulation. Supported mechanic
and electric team with manufacturing and logistics related issues on 4 aircrafts.
 Deeply investigated missing parts and delivery status including SAP search through material
availability in the work order and specific query and/or dedicated data bases. Physical check in the
side line stock and interviewing stakeholders (logistic supplier, operation lead/manager and airbus
logistic support).
 Investigated blocked Work order (WO), through drawing analysis, control on the aircraft and SAP
allocated responsibility identifying stakeholder of blocking steps.
 Providing technical and logistics support to sub-contractor’s team for outstanding work.

2.  Ensure up-to date information on the different IT tool used for production management (SAP,
company’s and customer’s data bases)
 Daily communication with Operation about work available or blocked.
Over achievement: On the fly self-teaching of a different SAP version I quickly became a referent and
helped out coordinator colleagues and team leader.
A380 Technical and Logistic Support Germany - 16 months / 2013-2015
Working on outstanding work and repair from the previous plant to be performed on site for the biggest
passenger carrier aircraft in the world. Provided repair solutions and parts for mechanical and electric
systems. Evolved in a fast paced and pressured environment at the end of the production before Aircraft’s
delivery to airlines.
Logistics:
 Supplied parts through material movement and stock overview analysis. Created delivery order
and transfer request then tracking shipment with SAP and direct calls to warehouse.
 Deep understanding of the stock and pre-affected parts, store location and transport option to give
accurate delivery date.
 Bridged between Aircraft managers and Part managers to identify the most critical A/C, report
options at hand and ensure as fast as possible delivery.
 Confirmed goods receipts in data base and communicated with client.
 Allocated part’s Serial number to the corresponding A/C.
 Daily reporting of the delivery status to client’s managers.
 Ensured cannibalization of aircraft. A procedure which involve ordering the removal of a part or
equipment from an aircraft to be fitted on a more urgent one. Including complex SAP transaction
and transfer affectation of part’s serial number from one airplane to the other.
 Ordered and followed emergency delivery when needed (as short as 24h delivery traveling 1500km
across 3 countries, by truck or plane).
 Selected transport appropriately according to size, weight and hazardous goods.
 Sent defect or damaged parts in a timely manner or scraping them if necessary.
Over achievement: Developed an Excel VBA program that extract data from SAP to be transfer
automatically into the company’s data base. Simplifying and speeding up the work of the team and
reducing error for the follow-up of all parts’ delivery. Those data were used to send daily report to the
client.
Technical:
 Analyzed damaged on aircraft with Non conformity report, pictures, drawing, digital mock up
(Catia) and control on the aircraft when needed. Defect could include hydraulic equipment and
lining, electric equipment and on board computer, fuel pipe, surface protection, structure, movable
and fairing.
 Found the appropriate solution and identified the part, equipment, joint, sealant, bold and nut that
need replacement in their correct version for the A/C at hand with Aircraft maintenance Manual.
 Created work order on SAP including relevant sheets of drawing, BOM items, tool needed, torque
to be applied and special precautions.
 Created working instructions or translated them from French to English.
 Liaised with supplier for sub-assembly’s technical documentation.

3. SIMRA
A leading sub-contractor in the aeronautics in France with 80 million Euros of turnover in 2013 and 1200
employees
Quality coordinator France – 2 months / 2013
To prepare the company's quality certification, I was hired on a short term mission with the following
responsibilities:
Created working instructions according to technical specification and aeronautics norms (AIPS/AIPI).
Analyzed process and mean used on A/C. Internally audited production team and manager on mean of
production and standard practice to ensure compliance to standardized norms. Support to Quality
manager during Customer audits.
Amazon
The largest Internet-based retailer in the world.
Real Time Network Analyst Ireland - 7 months / 2012-2013
Monitored and managed in real time the work capacity vs. work load on all channels (Call, email and chat)
to achieve service level (e.g. 80% of calls answered < 60sec. and 99% < 210sec.), cost and productivity
goals. Overviewed a network of up to 650 associates located in 3 different countries including the
following responsibilities:
 Optimized network performance through volume allocation change to the 3 call centers.
 Made contact routing changes to drive implementation of the short term plan.
 Analyzed deviations by using the tools available to deep dive into root causes which could include
poor intendance to schedule, understaffing, peaks in contact, level of work handled etc.
 Real time communication to the Operation manager on actions required to optimize performance.
 Monitored Customer Support Associate’s (CSA) compliance to schedules and performance through
Locked Contacts and called out any deviance to the CSA or manager if needed.
 Changed CSAs’ profile to ensure achievement of service level and productivity goals.
 Reported KPI for incoming contact volumes and service level performance at regular interval to
senior management.
 Built and maintained strong relationships with key stakeholders to ensure shared objectives are
met.
 Identified long term underperformance on specific queue and calling out training need or other
corrective actions.
 Supported Leader and Manager for team meeting and training scheduling.
Over achievement:
-Reduced profiles to root contact to associate 450% from 180 to 40. Speeding up work and reducing
errors.
-Investigated result led me to correct KPI’s construction on 3 different platforms.
Customer Support – Digital specialist Ireland - 3 months / 2013
Provided support to customers for Kindle and digital services by phone, mail and chat. Understanding
peoples' need and problem to provide the right solution on the following topics:
 Order placement
 Delivery follow-up for digital contents and hardware products
 Technical problem
 Warranty and replacement.

4. Airbus
One of the world's leading aircraft manufacturers, consistently captures approximately half or more of all
orders for airliners with more than 100 seats, with over 130.000 employees worldwide and 66 billion Euros
of revenue in 2016.
Quality Controller on A350 Sub-assembly Line France - 15 months 2012-2013
Quality Controlled complex stacks up of composite, aluminum and titanium and supported the production
team of the A350’s Keal beam, a sub-assembly 16.5m long and 4.3m wide and weighing 1.2 tons. It’s
assembly required the use of 10.000 fasteners to join 2000 parts. My responsibility included the following:
 Inspected hole, (positioning, integrity, perpendicularity), bonding, sealant, bolt, rivet and nut, paint
using caliper, hole micrometer, body flushness gauge etc.
 Analyze defect and damage including measurement and quote with Drawing and Digital mock up
 Inspected in accordance with quality documentation and norms.
 Quality certified work order and repair in SAP.
 Wrote non conformities and concessions in SAP with description of defect, drawing, part’s number
and diagram. Request WO repair to design office and manufacturing engineering.
 Ensured precaution and restriction linked to elementary part’s concession are complied with.
 4 M Quality meeting, root causes' analysis and corrective actions' deployment.
 Sub-assembly final check before delivery to next plant.
 Developed strong relationship, with quality colleagues, worker, team manager, design office and
manufacturing engineering to ensure quick resolution of problem as they arise.
Over achievement: Investigating beyond the quality control requirement allowed me to detect an
unexpected default which leads to rework on all 5 existing aircrafts and part’s design modification.
Education
Professional bachelor's degree in Industrial Management Graduation 2010
The course includes the following: Production planning & management, MRP, project scheduling, Lean
Manufacturing and Just in Time, ERP’s setting, Supply chain, Quality & Security management systems, Data base
and statistics.
Sounds promising? Find out more at:
https://www.linkedin.com/in/yann-parent-87265371/