Winston W. Grant is an information technology professional with 15 years of experience in network engineering. He has a Master's degree in Information Systems Management and certifications in networking, security, and ITIL. His experience includes roles at Cisco Systems, Fanatics, Computer Point, and Baptist Health Care where he designed, installed, maintained, and troubleshot complex networking environments including routers, switches, firewalls, and wireless networks.

1. WINSTON W. GRANT
5379 Tubman Drive N, Phone (904) 652-
6524
Jacksonville, FL 32219 winston.grantjr@gmail.com
PROFILE
Information Technology professional with 15 years of technical experience installing, maintaining,
troubleshooting and monitoring complex local and wide area networks to provide stable, reliable efficient
operations. Strong technical abilities in network design, equipment installation, maintenance, software/hardware
upgrades, configuration, repair, security, training and administration. Responsible and detail oriented with
operational support experience in event triage, escalation, and reporting and a high level of planning, coaching,
analytical, problem solving, researching, documentation, communication, and relationship management skills.
TECHNICAL AND PROFESSIONAL SKILLS
 Cisco Routers  Cisco Switches  Cisco ASR/Nexus
 Cisco Wireless Controllers  Cisco Wireless Access Points  Lighweight AP’s
 Autonomous AP’s  Cisco ASA/PIX Firewalls  Cisco ASDM/CLI
 Cisco IOS  VPN- IPSEC/SSL  ACL’s
 APC Equipment  Switching  Routing (RIP/OSPF)
 Exchange Management
 LAN/WAN
 Active Directory
 DNS/DHCP
 Network Troubleshooting
 SSH/Telnet
 FTP/TFTP
 Incident Management
 Cabling (Copper/Fiber)
 Problem Management
 ITILv3
 Change Management
 Event Triage  Process Improvement  Maintenance and Repair
 Alerting and Monitoring  Research/Analysis/Reporting  Customer Service and Support
 Metro-E/DS3/OC3  CiscoWorks  Dell Kace
 Reporter Analyzer  Super Agent  Solarwinds
 ACS  Cisco WCS  HEAT Ticketing System
 Opnet AppResponse Xpert  Opnet AppTransaction Xpert  Opnet AppSQL Xpert
 Opnet CX-Tracer  TCP/IP  Network Hardware Installation
 Network Design  Network Hardware  Network Administration
 Remote Administration
 Leadership / Team Building
 Performance Monitoring
 Project Management
 Windows Servers
 Quick learner
FORMAL EDUCATION AND CERTIFICATIONS
Master’s of Information Systems Management, University of Phoenix, Phoenix, AZ
BA, Psychology, Long Island University, Brookville, NY
A+ Essentials/IT Technician Course, New Horizons Computer Learning, Jacksonville, FL
Security + Course, New Horizons Computer Learning, Jacksonville, FL
Interconnecting Cisco Network Devices, New Horizons Computer Learning, Jacksonville, FL
Network + Certification
CCNA Certification
ITILv3 Foundations course

2. WINSTON W. GRANT Page 2
PROFESSIONAL EXPERIENCE
CISCO SYSTEMS, INC
Network Engineer, Jacksonville, FL (Sep 2015 – Present)
• Implement and configure cisco routers and switches using TACAS.
• Troubleshoot issues with BGP configuration.
FANATICS, INC.
Service Desk Technician, Jacksonville, FL (Sep 2014 – Sep 2015)
• Provide telephone and remote support and troubleshooting and of enterprise environments including AD,
Exchange, DNS, DHCP, wireless networks, VPN, desktops, notebooks, MACs, mobile devices.
COMPUTER POINT
Helpdesk Technician, Jacksonville, FL (Jan 2013 – Aug 2014)
• Provide telephone and remote troubleshooting and support of small business environments including
Windows SBS Server, Exchange, network switches and routers, wireless network, desktop and notebook,
and personal devices.
BAPTIST HEALTH CARE
Network Engineer, Jacksonville, FL (Oct 2008 – Sep 2012)
• Designed, installed, maintained, troubleshot, and configured alerting and monitoring for enterprise
network including 5 campus hospitals, and over 40 remote offices and a centralized data center in a Cisco
networking environment.
• Installed, configured, implemented and troubleshot Cisco switches, routers, wireless access points, ASA
firewalls, DHCP, and VPN solutions, and monitored all network devices for alerts, notifications, and
other significant messages.
• Installed, configured, implemented and troubleshot Cisco 6500 series, ASR 1000, 3550, 3560, 3750,
4900M, 4948, Nexus 5k and 2k extenders, 1800, 2600, WISM and 5508 wireless controllers, 1143 and 1
231 access points, ASA 5505, 5520 firewalls and VPN solutions and monitored all network devices
for alerts, notifications, and other significant messages.
• Optimized network integrity by reconfiguring network core equipment, installing local and wide area
networks, communications software, network security devices, and network facilities.
• Implemented and managed incident/problem management process in accordance with ITILv3 best
practices to triage and quickly escalate events and provide effective communication to various levels of
business management.
• Provided detailed documentation and reporting of operational support issues and procedures to support
incident, problem, event, and change management processes.
• Responsible for end to end completion of project requirements to support new remote office installations,
moves, and upgrades.
• Installed, configured, and setup monitoring and alerting of enterprise performance monitoring tools such
as Solarwinds Network Performance Monitor and Application Performance Monitor, Opnet APM,
NetQoS, and CiscoWorks to ensure tools provided information to proactively resolve issues server and
network issues before they impact user performance.
T-SYSTEMS NORTH AMERICA
Network Analyst, Jacksonville, FL (Jun 2008 – Oct 2008)
• Monitor network status using Netcool, and HP open view, and initiated incident management and
escalation process to ensure compliance with contracted service level agreements.
• Tracking and coordination of incident management items using multiple ticketing systems.
UNITED STATES NAVY
Video Teleconferencing Technician, Camp Smith, HI (Dec 2006 – Jul 2007)
• Managed and facilitated video teleconferences and technical support for 23 conference suites and over 50
users at United States Pacific Command Headquarters.
• Managed IP-based encrypted systems and network interfaces.