William P. Madison has over 10 years of experience in the auto finance collections industry, currently working as a Collector III for Wells Fargo Dealer Services in Atlanta. Prior to that he held several leadership roles at TD Auto Finance in Jacksonville, including Specialized Collections Manager, Team Manager for pre-charge off accounts, and positions in post-charge off strategy, repossessions, loss mitigation and high risk collections. He has a proven track record of successfully managing teams, meeting performance targets, and resolving complex accounts. Madison holds an Associate of Arts degree from Florida State College of Jacksonville.

1. William P. Madison
2109 Brixworth Place NE Atlanta, GA 30319
Cell: (904)652-3119 | Email: wpaulmadison@gmail.com
COMPETENCIES:
 Proven ability to lead through influence
 Strategic planning and organization
 Efficiently multi-task and balance competing priorities
 Detail oriented with a high degree of accuracy
 Effective written and verbal communication and presentation skills
CAREER EXPERIENCE:
5/16-Present Wells Fargo Dealer Services Atlanta, GA
Collector III
 Contact customers to determine reason for payment on delinquency and obtain payment
commitment by placing outbound calls which are non-routine and require deviation from standard
screens,scripts, and procedures
 Negotiate repayment plans of delinquent accounts
 Manage and resolve assigned queue of accounts
 Compile statistical reports and special projects
7/15-2/16 TD Auto Finance Jacksonville, FL
AVP, Specialized Collections Manager
 Monitor, coach, and provide feedback on calls handled by specialists to ensure Quality Assurance
guidelines are met
 Manage departments that handle a specialized portfolio of accounts to include: Bankruptcy, fraud,
high risk skip, active military, deceased,and litigation accounts
 Assess and effectively manage all risks associated with collection practices and repossessions by
development and implementation of consistent controls in alignment with organization’s risk
appetite
 Enforce adherence to all company practices, policies, and procedures, with the objective of
preventing and minimizing losses through the proper management of accounts
 Supports business needs by managing system and process enhancements, project development
and management
 Regularly analyzes key performance indicators (KPIs) and perform ad-hoc analysis to provide
concise summaries and root-cause analysis of performance trends to senior management
 Discuss and review collections activity regularly with associates and management to ensure
consistent practices in accordance with all state and federal laws
 Maintain delinquency and charge-off levels to meet/exceed corporate plan
 Identify trends and forecast business unit delinquency and loss goals to achieve business
objectives

2. 11/13-7/15 TD Auto Finance Jacksonville, FL
TeamManager- Pre Charge off 91+ Skip
 Interviewed, acquired, and on boarded high profile talent
 Continuously coached,drove, and developed team to achieve performance targets and deliver
extraordinary business results
 Recognized team members and create a positive work environment
 Ensured the team is motivated, monitored, and measured in line with company targets and
 performance standards
 Produced monthly reports on team performance for senior management
 Identified and implemented business efficiencies for streamlining processes
 Facilitated and led monthly meetings with business partners and external vendors
 Provided coaching and feedback to team for calls handled in alignment with Quality Assurance
scorecard
1/13-11/13 TD Auto Finance Jacksonville, FL
TeamLead- Post Charge off Strategy
 Collaborate, oversee,and manage external vendors and attorneys to resolve severely delinquent
accounts
 Prepare and deliver monthly reports to team and upper management
 Facilitate monthly meetings with external vendors and attorneys
 Communicate new implementations of company policies and processes to representatives
 Accept escalated calls from representatives with a focus on full account resolution
 Reconcile post charge-off losses and determine loss recoverability
11/12- 1/13 TD Auto Finance Jacksonville, FL
Centralized Repossession Specialist
 Manage compliance of repossession vendors and agents
 Follow up with customer’s regarding their intent on reinstating loans post repossession
 Facilitate the process of reinstating and redeeming customer accounts to alleviate company
 losses
 Maintain and oversee an assigned queue of accounts for contract reinstatement or redemption
10/11-11/12 TD Auto Finance Jacksonville, FL
Loss Mitigation Specialist I
 Initiate outgoing calls and answer incoming calls for delinquent accounts
 Manage an assigned queue of accounts
 Make analytical assessments of accounts and recommend repayment plans
08/10-10/11 TD Auto Finance Jacksonville, FL
Pre-Charge Off/ High Risk Collection Agent
 Evaluate pre charge off accounts for a resolution to prevent company losses
 Organize and manage third party investigative and recovery agents for retrieval of collateral
 Manage inbound calls from customers and answer inquiries relating to Bankruptcy
 Deploy collection techniques to resolve an assigned queue of high risk skip accounts from 90-120
days past due
EDUCATION:
Mar 2011 Florida State College ofJacksonville Jacksonville, FL
 Associate of Arts Degree

3. May 2003 Edward H. White High School Jacksonville, FL
 High School Diploma